Fivestars

Fivestars

Por Fivestars Loyalty

¿Quién usa Fivestars?

Pequeñas y medianas empresas con ubicaciones minoristas. Útil para empresas de cualquier tipo en Estados Unidos.

¿Qué es Fivestars?

¿Necesitas una mejor manera de llegar a tus clientes? Más de 14 000 empresas usan Fivestars para duplicar el regreso de sus clientes con herramientas de marketing por correo electrónico, aplicaciones móviles y SMS. Ofrece una pantalla táctil gratuita para clientes que te permite registrar usuarios fácilmente. Gracias a su funcionamiento automático y promociones ilimitadas, puedes comunicarte automáticamente con tus clientes y enviar la oferta adecuada en el momento correcto. También proporciona informes detallados sobre el comportamiento de visitas y gastos de los clientes.

Información sobre Fivestars

Fivestars Loyalty

http://www.fivestars.com

Fundada en 2011

Resumen de precios de Fivestars

Fivestars está disponible a partir de 299,00 US$/mes. Fivestars no está disponible en versión gratuita y no ofrece prueba gratis. Consulta más información sobre precios de Fivestars a continuación.

Precio inicial

299,00 US$/mes

Versión gratuita

No

Prueba gratis

No

Implementación

Instalado: Mac

En la nube, SaaS, web

Instalado: Windows

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En persona

En directo en línea

Seminarios web

Documentación

Asistencia

Horas laborables

En línea

Funciones de Fivestars

Software de fidelización de clientes
CRM
Gestión de membresías
Gestión de recompensas
Gestión de tarjetas de regalo
Portal de miembros
Programa de fidelización
Seguimiento de actividades
Seguimiento de recomendaciones
Tarjetas de fidelidad
CRM
Gestión de descuentos
Gestión de membresías
Gestión de recompensas
Portal de miembros
Seguimiento de actividades de clientes
Seguimiento de recomendaciones
Sistema de fidelidad sin tarjeta
Sistema de tarjeta de fidelidad
Sistema de tarjetas de regalo

Opiniones de Fivestars

Mostrando 5 de 1169 opiniones

En general
4.6/5
Facilidad de uso
4.6/5
Atención al cliente
4.5/5
Funcionalidades
4.5/5
Relación calidad-precio
4.5/5

We have increased our customer satisfaction greatly, and easu/

Publicado el 24/7/2018
Marcus K.
Senior Partner At Mad Ox Games & Comics
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
4/5
Características y funcionalidades
5/5
Asistencia técnica
4/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: customer frequency has increased greatly. Quarterly customers become monthly, and monthly customers become weekly. It adds up quickly. Customers enjoy the rewards programs, because it requires no membership card, and it is easy to redeem rewards.

Puntos a favor: Ease of use. My staff required nearly zero training on this product, and the down time for the hardware is less than 1% of our operational time.

Contras: It is a little pricey. That is why I rated it 4 stars for value at cost. But, it is very worth the expense. The question about how often do we use the software does not allow for our actual frequency of use which is closer to "every 5 minutes" than Daily, which was the most frequent response allowed.

Customer loyalty with STARS

Publicado el 27/8/2019
Nipuna R.
Aircraft Maintenance Trainee B1.1
Aerolíneas/aviación, 13-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña 
4/5
En general
3/5
Facilidad de uso
4/5
Características y funcionalidades
5/5
Asistencia técnica
4/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Fivestar is an user friendly program which helps to keep update with customers. Help to build loyal customers by sending them messages to inform about new promotion and keep updated them with the deals.

Puntos a favor: This is simple and user-friendly as well as it is customizable. Super customer service. It helps to get critical customer data.

Contras: Its SOMETIMES hard to reach customer support quickly.

Five stars system review

Publicado el 10/1/2020
Stephanie F.
Assistant teacher
Educación primaria/secundaria, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: My overall experience with Fivestar has been amazing. At Christmas I found myself going to stores I knew had Fivestar, so I could earn check-ins and points for my purchases. I now have a text from one of my favorite stores on their upcoming big sale, AND a $5 off that I can use on my next visit - just for shopping at a place I was going to most likely go to no matter what, but with this system they can have the reassurance I will be back :) It’s a win win in my book. Great idea, and all businesses should have a Fivestar machine at checkout.

Puntos a favor: I love that I can go into one of my favorite stores, be able to type my phone number in, and earn points for shopping at a place I was going to anyways. Earning points and check-ins that reward me in time with money will make anyone smile.

Contras: I honestly can’t say I have found anything wrong so far with this software itself. I do wish sometimes I would be reminded to make sure I put my phone number in by the store clerk themselves, but that is in no way the fault of the Fivestar service system.

Amazed

Publicado el 5/12/2019
Belinda G.
Grandma
Contabilidad, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: I know the price is a little more then I wanted to pay but I look at it like this. If I didn't have this then I would have to hire to someone to do data entry and that would cost me more and if I done it then I would be behind in my daily work. So, I'll stick with this.

Puntos a favor: Love the time and money saved. Very easy to set up and user friendly. It has brought in more customers and loyalty customers for me.

Contras: Only had a few but nothing that really hurt my business but mainly had a problem getting through to customer support. It wasn't nothing major, just needed to get reassurance.

Lies and then more lies

Publicado el 25/2/2019
Tara N.
owner
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
3/5
En general
4/5
Facilidad de uso
2/5
Características y funcionalidades
1/5
Asistencia técnica
1/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Horrible
Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues

Puntos a favor: It is super easy to use, anyone can figure out how to use it from the front or back end

Contras: The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments. I finally spoke with Silvana who told me they would refund the $2400 if and only if I signed a new contract promising to pay them monthly for the next year We did not want to continue the service, but if i didn't sign that, they would not give me the $2400 back. Even after I signed it, it took them over a week to give the money back. It has been 10 months and we received an email stating that we needed to let the know if we don't want to renew next year. We never received that email the first year, but all the same I clicked on the link to let them know there was no way we were renewing. Guess what? They set up a phone interview, you can't cancel on their website. I got the call from them today and I was able to terminate the contract for two months from now, when the 12 month contract i signed under duress expires. But then, she told me we have to mail back the two tablets. I was quite sure we paid for those becuase that's what their rep who signed us up told me. So now we were told we paid for those up front, but we have to send them back, we even have to pay for t