¿Quién utiliza este software?

Pequeñas y medianas empresas con ubicaciones minoristas. Útil para empresas de cualquier tipo en Estados Unidos.

Valoración media

1154 opiniones
  • En general 4.6 / 5
  • Facilidad de uso 4.6 / 5
  • Atención al cliente 4.5 / 5
  • Funcionalidades 4.5 / 5
  • Relación calidad-precio 4.5 / 5

Detalles del producto

  • Precio inicial 299,00 US$/mes
  • Versión gratuita No
  • Prueba gratis No
  • Implementación Instalado: Mac
    En la nube, SaaS, web
    Instalado: Windows
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia Horas laborables
    En línea

Datos del proveedor

  • Fivestars Loyalty
  • http://www.fivestars.com
  • Fundada en 2011

Sobre Fivestars

¿Necesitas una mejor manera de llegar a tus clientes? Más de 14 000 empresas usan Fivestars para duplicar el regreso de sus clientes con herramientas de marketing por correo electrónico, aplicaciones móviles y SMS. Ofrece una pantalla táctil gratuita para clientes que te permite registrar usuarios fácilmente. Gracias a su funcionamiento automático y promociones ilimitadas, puedes comunicarte automáticamente con tus clientes y enviar la oferta adecuada en el momento correcto. También proporciona informes detallados sobre el comportamiento de visitas y gastos de los clientes.

Funciones de Fivestars

  • CRM
  • Gestión de membresías
  • Gestión de recompensas
  • Gestión de tarjetas de regalo
  • Portal de miembros
  • Programa de fidelización
  • Seguimiento de actividades
  • Seguimiento de recomendaciones
  • Tarjetas de fidelidad
  • CRM
  • Gestión de descuentos
  • Gestión de membresías
  • Gestión de recompensas
  • Portal de miembros
  • Seguimiento de actividades de clientes
  • Seguimiento de recomendaciones
  • Sistema de fidelidad sin tarjeta
  • Sistema de tarjeta de fidelidad
  • Sistema de tarjetas de regalo
El proveedor no ha rellenado esta información.

Las opiniones más útiles de Fivestars

We been with five stars for over four years now. Minus a few quirks, we'd do it all over again!

Publicado el 17/7/2018
Alex R.
Owner
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
4/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidades
3 / 5
Asistencia técnica
4 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: I cannot stress how valuable a solid email list is. Combine that with selective marketing and Five Stars continues to strive for my business.

Puntos a favor: It has been so long that I am really not sure but I think, the box doesn't even come with instructions. It's one of those things that really is that simple. When we first subscribed to the service I was like, what's up with the cost? I love being wrong, I was way wrong. This does the job of three employees and doesn't have "a family emergency" every Sunday. It gets down to the core of marketing. Gather your data base and learn from your customers. We really enjoy being able target specific emails or sms to your allocated groups. If someone hasn't been through your doors in a while. The dang computer sends them a sweet old "come back and see us message on it's own!" Come on!

Contras: Okay, let's talk about it. It's more expensive than some of it's competitors. (After having s few, I'd rather pay the extra.) And dang it guys. Please someone in the IT department schedule updates during non-business hours. Pretty, pretty please.

Software - lacking

Publicado el 15/11/2016
Landon R.
Manager
Alimentación y bebidas, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
4/5
En general
3 / 5
Facilidad de uso
3 / 5
Características y funcionalidades
3 / 5
Asistencia técnica
3 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: I want to be able to link to my POS system to automatically redeem points. I am not a fan of entering the rewards into two systems or having to manually enter it into the POS I would prefer it do it automatically or be able to click to redeem them and it syncs to the POS and eliminates the human error of entering the discount wrong.
I also would like more options for sending out notifications to people. There are 6-8 template options but I would like a variety of more or the ability to create my own.
I wish I could post more often as well; once a week sometimes isn't enough for our store. I don't like being restricted at being locked out so I can't push a promo for X days till it opens up again. It forces me to be more strategic hold all my cards for the big event/promo and if it flops than I can't do another push till it clears out...
All in all helps to maintain loyal customers - it doesn't do much to bring in more people and extend your reach but does well and keeping our base.

Puntos a favor: its ability to program and push promos to a wide base of people. I like using phone numbers to keep track of points cause then people don't loose them but it also makes you give away more discounts cause no points are lost. Its easy to sign up and people are more willing to participate in the rewards because it is so simple to do

Contras: I don't like that it doesn't sync with my POS and all the rewards have to be entered manually.

Five Stars Loyalty simplified our loyalty program while improving our customer relations

Publicado el 12/3/2018
Pam S.
General Manager
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
4 / 5
Relación calidad-precio

Comentarios: can't say that there is anything I don't like about the program. I was able to schedule announcements in advance which saved time. My customers appreciated not having to carry around a plastic or paper punch card. The tablets were easy to set up. Customers responded so well with the program. I am very happy we decided to use FiveStars

Puntos a favor: FiveStars not only helped create and maintain our loyalty program, but they also monitor customer interactions to turn a one time shopper in to a loyal customer. It is very user friendly. Customers use a tablet to enter their information and once they're in the system, we can reward them with coupons and incentives to come back to shop. FiveStars monitors how long a customer has been away from the store and allowed us to target certain messages to those customers who hadn't been in the store in a while. We were able to make our customer count stronger and created a sense of urgency with coupons and promotions. It was also beneficial that we could let customers know about upcoming events. I love that FiveStars wants you to be successful. They would call to check in and give useful advice and tips to continue to grow our business through the loyalty program.

Contras: I

Love local fivestar drive my business

Publicado el 9/8/2019
Mohamed B.
President
Entretenimiento, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: I use Fivestars at Hideout, for calculating daily sales, use it as a tool for marketing and drive the sales thought multiple dimensions.

Puntos a favor: Loyalty program, low cost and convenience

Contras: No yet has the customer pay by phone option.

Fivestars Review

Publicado el 24/2/2019
Randell Q.
Journeyman Plumber
Construcción, 201-500 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Fivestars have really given me no issues that have needed any customer service to resolve. Therefore I can’t give any useful info to anyone who possibly had issues with this app over all. All I can say is that if all apps worked this well I would have apps loaded in my phone like I have rounds loaded in my shotgun. May not ever need them but they aren’t hurting anyone by being there, but when u need it, you know it’s going to do what it’s supposed too. Overall best app on my phone yet. In fact just got my first $5.00 savings this Saturday. Let’s keep up the great work guys. Enter your number earn points and get free discounts, no reason for any negativity. Love you guys..

Puntos a favor: I like being able to just type in my number and be able to see what my balance is and what promotions are available immediately for use. I also like being texted with all specials and deals that are available at the store with the dates and times that these deals are available. And as long as u click to agree to use those points once texted they are automatically applied to your account at checkout time with no additional info required. It’s like it’s all been saved in there for you, and ready to be used immediately.

Contras: Really there isn’t much I don’t like about the app other than that cloudscape is a ways away from my house. So sometimes these sales are a little far from my home especially during the weekdays when I’m at work. Like they are Monday through Wednesday sales and I’m a plumber and very tired when I get home so to drive all the way there is really quit a drive. Especially the 405 freeway between 3 and 8 pm. So I have no choice but to stay home. I wake up at 3:00 am everyday and I’m bed by 6:30 pm everyday. So I can only go on weekends. Sometimes it sucks that I have to go somewhere else that this cost more to buy, but I’m so tired when I get home, that I have no choice but to go spend my money somewhere closer. I love this cloudscape shop and they have always been very honest, helpful and kind to both my wife and I. Especially since we r new to this whole vaping thing. So that’s all I have negative to say

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