18 años ayudando a las empresas
a elegir el mejor software

¿Qué es Userlike?

Userlike combina chat en el sitio web con mensajería móvil.

Ofrece un mejor método de comunicación con el cliente. Para clientes, agentes de asistencia, representantes comerciales y gerentes.

Permite chatear con los clientes a través del sitio web, Facebook Messenger, WhatsApp, Telegram y SMS. Conecta el chatbot para automatizar parte de las interacciones con los clientes.

Creado y alojado en Alemania. Userlike mantiene la seguridad de los datos de usuarios y clientes con una solución de comunicación 100 % compatible con RGPD.

¿Quién usa Userlike?

Tiendas en línea, proveedores de software, proveedores de servicios en línea (por ejemplo, financieros). El chat en vivo funciona de maravilla para todas las empresas en línea que venden productos o servicios complejos a través de su sitio web.

Userlike Software - 1
Userlike Software - 2
Userlike Software - 3
Userlike Software - 4
Userlike Software - 5

¿Tienes dudas sobre Userlike? Compara con una alternativa popular

Userlike

Userlike

4,6 (647)
100,00 US$
mes
Versión gratuita
Prueba gratuita
64
35
4,5 (647)
4,3 (647)
4,6 (647)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
39,00 US$
mes
Versión gratuita
Prueba gratuita
168
38
4,4 (1.095)
4,0 (1.095)
4,3 (1.095)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

Otras alternativas interesantes a Userlike

Intercom
Funcionalidades más valoradas
Chat en tiempo real dirigido a consumidores
Chat en vivo
Chat y mensajería
Tidio
Funcionalidades más valoradas
Chat en tiempo real dirigido a consumidores
Chat en vivo
Creación de informes/análisis
Pure Chat
Funcionalidades más valoradas
Chat en tiempo real dirigido a consumidores
Chat proactivo
Historial de transcripciones/chat
HubSpot CRM
Funcionalidades más valoradas
Gestión de clientes potenciales
Gestión de contactos
Gestión del pipeline de ventas
tawk.to
Funcionalidades más valoradas
Acceso móvil
Chat en tiempo real dirigido a consumidores
Historial de transcripciones/chat
Drift
Funcionalidades más valoradas
Base de datos de contactos
Chat en tiempo real dirigido a consumidores
Confirmations/Reminders
Slaask
Funcionalidades más valoradas
Ningún usuario ha valorado aún las funcionalidades de este producto.
iAdvize
Funcionalidades más valoradas
Creación de marca personalizable
Historial de transcripciones/chat
Third-Party Integrations
LiveChat
Funcionalidades más valoradas
Acceso móvil
Chat en tiempo real dirigido a consumidores
Chat en vivo

Opiniones de Userlike

Evaluación media

General
4,6
Facilidad de uso
4,5
Atención al cliente
4,6
Funcionalidades
4,5
Relación calidad-precio
4,3

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
65%
4
32%
3
3%
2
1%
1
0%
Nguyen
Nguyen
Marketing Director en Vietnam
Usuario de Linkedin verificado
Servicios financieros, 201-500 empleados
Ha utilizado el software durante: No especificado
Fuente de la opinión

Good value for money in overall despite few instabilities in oeration

4,0 hace 7 años

Comentarios: A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use

Puntos a favor:

Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business.

Puntos en contra:

A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online

Tony
Tony
Operations Manager en RU
Usuario de Linkedin verificado
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Simple to set up and use

4,0 hace 6 años

Comentarios: With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code

Puntos a favor:

The features and integration options are what made Userlike our first choice of chat app

Puntos en contra:

The trial period a bit short to properly evaluate before signing up to a plan

Pavel
Director en Rusia
Ocio, viajes y turismo, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Software that almost ruined our business

1,0 hace 4 años

Comentarios: We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget!
So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost!
As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).

Puntos a favor:

Nice design, widget customisation features

Puntos en contra:

Critical alert system not working properly. 240 off line messages not delivered to our inbox! Broken chat sessions: every request from the same client creates a new conversation! nonsense! The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd!

Respuesta de Userlike

hace 4 años

Hello Pavel, I'm very sorry to hear about your bad experience. It's especially painful to see this has happened with a long-term customer like you. I've checked in with our support team about this issue. They explained me that, unfortunately, they were not able to inform you about the problems with your integration for the same reason that the integration did not work: because the email you provided did not work anymore. They had no way to contact you. We are now looking into whether we can improve our notifications for such edge cases. We of course hope you will give us another shot, but if not, we thank you for your time with us and wish you all the best for the future. Best regards, Francesca

James
James
CEO en RU
Usuario de Linkedin verificado
Internet
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Use this for webchat on a busy site - does a great job

5,0 hace 7 años

Comentarios: contact with sales leads that otherwise we would have missed - they are reluctant to fill out a form and mostly are just looking for some reassurance about their product selection. A little reassurance results in a sale instead of an abandoned cart.

Puntos a favor:

Different widget configurations means I can make a different approach for sales leads or tech support. The sales chat can be more proactive, and the tech support more passive. They also have a simple conversation feature that we may use for out-of-hours / busy times as it's a little more friendly than just asking a user to fill in a form. Works with standard desktop chat clients, so online/away works really well.

Puntos en contra:

The help page on mobile was out-of-date and didn't include a known issue that causes the text to become tiny, for which there is a simple answer. The graph showing chat frequency is good, but the entire section labelled "Analytics" is blank - its a cost option, but odd to show it all blank.

Mladen
Mladen
doctor en Serbia
Usuario de Linkedin verificado
Hostelería, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Great way to be in touch

5,0 hace 4 años

Comentarios: This platform helped me to improve my business, increase my sales. Its really easy and fast to connect with my customer through live chat. I really suggest to everybody to try it. It will really help to them in their business.

Puntos a favor:

It is great way to build customer relationship through live chat platform.

Puntos en contra:

It will be nice to have mobile app for IOS and test time should be little bit longer.

Respuesta de Userlike

hace 4 años

Hi there, Thanks for your review! We're happy to hear that you're enjoying Userlike. Regarding the app, we definitely understand that a mobile app might be helpful for some of our customers.We're planning on building one in the next year! :)

Alexandre
Alexandre
Dirigeant en Francia
Usuario de Linkedin verificado
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Efficient and easy to use

5,0 hace 7 años

Puntos a favor:

Implementation is very easy and the widget works perfectly on every browser. It was immediately adopted by our customers who declared they were reassured to be able to chat with someone human to discover our products and confirm their order on our website.

Puntos en contra:

We sometimes forget to log in to the chat panel. This is entirely our fault but the result is that the chat widget doesn't appear on our website at all when this happens. But we could set the software so that a contact form appears instead.

Aditya
Aditya
Founder en India
Usuario de Linkedin verificado
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Simple, Elegant, User-Friendly, & filled with Features.

5,0 hace 7 años

Puntos a favor:

I have been testing a lot of Live Chat tools lately for a new Startup. I came across Userlike after going through a lot of reviews. I was looking for an affordable tool but also filled with features that can enhance the user experience of the website visitors and would be easy to operate on the backend. When I came across UserLike, I tried and tested it, and I instantly knew this is exactly the tool I've been looking for. The best things about UserLike are: - Easy to set up. - Affordable pricing. - Ease of use. - Feature packed. - Customer Support is just awesome.

Puntos en contra:

There aren't really that many cons for the tool itself, but a few of them I'd point out are: - No smartphone apps. - UI/UX of the Chat panel could be better. - Takes some time to tinker with everything and get it to set up the way you want.

Ahmed
Ahmed
Writer en Nigeria
Usuario de Linkedin verificado
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

Provides us with key analytic insights.

4,0 hace 7 años

Puntos a favor:

Userlike provides our business with analytical insights into customers who visit our website. From source of traffic, time spent on the website, past number of visit, bounce rate etc This insights ensure we make the best decisions to move our business forward.

Puntos en contra:

Userlike is not intuitive and has a clustered user interface, which makes it difficult for users to fully navigate this software, especially for first time users.

Lisa
Lisa
Collections advisor en RU
Usuario de Linkedin verificado
Servicios financieros, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión
Fuente: GetApp

Very easy and sufficent way to help our business

5,0 hace 8 años

Comentarios: We signed up to Userlike sometime towards the end of last year, very impressive so far. We havent had a single issue with this app, however if we have a techincal fault the staff has always been brilliant at resolving it very quickly. This is so easy to use especially for an internet based company like ourselves.

Puntos a favor:

Easy, quick, sufficient, great addition to our business, multiple users can be added under one account, very fairly priced. Overall really happy :)

Neil
Neil
Sales Executive en RU
Usuario de Linkedin verificado
Construcción, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión
Fuente: GetApp

Great Product

5,0 hace 8 años

Comentarios: Use this daily to communicate with browsers on our website. Inquiries have risen since we have started and great to get immediate feedback on our service and website from visitors. Pushing our company to upgrade to benefit from more features. Keep up the good work.

Puntos a favor:

Ease of use Quick application Nice interface

Puntos en contra:

Sometimes the chats can be unevenly spread between users however usually solved with rejigging of the settings.

rachid
RIB Art en Marruecos
Arte y artesanía, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

user like good software really

4,0 hace 2 años

Comentarios: it was a good experience i use it for sharing files and chat online

Puntos a favor:

i did like that it has a good menu and easy of share files and chat online

Puntos en contra:

i did like least that it's a little bit difficult on the mobile phones

Respuesta de Userlike

hace 2 años

Hi Rachid, Thank you for your review! We wish you success and have fun chatting!

Gilbert
Manager en Alemania
Automoción, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

We can easily inform, help our customers. also promote sales. Decrease phone calls and emails.

5,0 hace 8 años

Comentarios: This software let us increase our sales. We can reassure the customer and give him ultimate details about the product.
We can unblock a sale that would be stuck in the purchase tunnel by giving good advices.
We can also process more faster and sometimes in real time after sale service request. This service transform also customer into caregiver and help us find bugs on our website, but also help us to improve our services.
In general phone calls and emails amount decrease seriously.

Puntos a favor:

I like the chat administration panel, because it's simple to use and efficient. I like the general new design and the pastel colors of the widget chat panel. I like the service speed and the high level of the server availability.

Puntos en contra:

Impossible to let the customer upload a file or send a file. So to overcome this issue, I use links to my Dropbox. To my mind configuration panel is a bit messy. For example, chat behaviour set up is hidden far in the background of the software. In the other hand, a lot of useless functions are in foreground. For instance, functions used only by big companies are always on first page. It would be clever to offer a configuration panel according the need and/or the kind of customer.

Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la opinión

Great tool to get started quickly

5,0 hace 6 años

Comentarios: We want to get leads from our website earlier and also provide an additional way of support contact for existing customers.

Puntos a favor:

I liked how quickly I was able to implement the chat tool on our website and the great customer support I received during that phase. All my questions were answered very fast and very detailed, so I never had follow up questions.

Puntos en contra:

I am missing a phone app as we are a rather small company and our chat operators are on the road quite often too (due to additional responsibilities)

Jae
N/A en EE. UU.
Telecomunicaciones, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Free trial gives great insight into how live chat can help grow your business

4,0 hace 6 años

Puntos a favor:

The free trial helped us understand the number of people we were missing on a daily basis. All those potential customers (read: $$$) that connected, looked around, and left without ordering. During the trial, we started responding to live chat messages (thanks to the widget that is actually EASY to install on even an old HTML based website) and sometimes even proactively offering a chat to users when they first arrived or landed on a certain page. The management interface to watch for visitors and respond to chats is simple and nicely featured, and the live chat widget on the user side is clean and easy to understand.

Puntos en contra:

Our only feedback is that it would be nice if we weren't automatically logged out after X period of time, because of the infrequency of chats sometimes we exceed the idle time and aren't logged in for all potential chat sessions (read: $$$).

Usuario verificado
Usuario de Linkedin verificado
, 501-1.000 empleados
Ha utilizado el software durante: No especificado
Fuente de la opinión

----is very very firnedly

5,0 hace 7 años

Comentarios: not yet

Puntos a favor:

easy to use and a great interface, i like the modern look and feels and the ajax integration on my website

Puntos en contra:

a little bit pricey. for a small company, it takes so much time to implement everything on the company so the trial was not enough for us. even though the platform is great

Usuario verificado
Usuario de Linkedin verificado
Internet
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Easy to user, reliable, loads of config options and great support

5,0 hace 7 años

Comentarios: Better support options, direct user contact, less effort in communications

Puntos a favor:

It is exactely what it promises to be - a highly customizable chat software without any distractions from its main purpose. The support is helpful, the configuration easy and it offers tons of integrations to other systems.

Puntos en contra:

It seems not possible to delete an old test account just to create a new one which is supposed to be part of a team. The whole account process should be a bit more transparent.

Usuario verificado
Usuario de Linkedin verificado
Educación superior, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

I love Userlike - for so many reasons!!

5,0 hace 7 años

Comentarios: It's a great research tool.

Puntos a favor:

I use Userlike for three things: 1. Online Office Hours for my students to contact me. 2. To answer questions from research participants. 3. To conduct online interviews for research purposes. The product works great for all three and I love it!

Oliver
Oliver
Geschäftsführer / CFO en Alemania
Usuario de Linkedin verificado
Ha utilizado el software durante: No especificado
Fuente de la opinión

Easy to configure for the first operator, well done features

4,0 hace 7 años

Puntos a favor:

modular upgrade packages, visualization of chats, look and feel of chat / widgets as well configuration features

Puntos en contra:

No parallel usage of chat panel and configuration panel with admin account (same as one of the operators)

Usuario verificado
Usuario de Linkedin verificado
Ha utilizado el software durante: No especificado
Fuente de la opinión

easy to use, quick setup

4,0 hace 7 años

Puntos a favor:

Usability is really good and very easy. The time for Setup and Integration of userlike is short time.

Puntos en contra:

From my point of view there is nothing bad ore worst. only the payment method via credit Card is not so nice

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Solid Solution

4,0 hace 6 años

Puntos a favor:

Like that is allows us to stay connected to potential prospects.

Puntos en contra:

Nothing really bad to say about it, overall satisfied.

John
MD en RU
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

An excellent system for a small-medium sized business

5,0 hace 7 años

Puntos a favor:

The software is at a good price with all the necessary features required by a small to medium-sized enterprise.

Puntos en contra:

Slightly clunky UI both from the back end user's perspective and also the limited range of options fr how the chat window appears on your website.

Usuario verificado
Usuario de Linkedin verificado
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Good quality of services and it works very well

4,0 hace 7 años

Puntos a favor:

The number of interactions with the visitors on my website increase after the installation of chat. It works fine and it is easy to understand. Recommended

Puntos en contra:

I use the services only for two weeks and i can't be so accurate about all the tools included. i Try the chatbot and i will hope in more features in the future.

Steven
Steven
Owner en RU
Usuario de Linkedin verificado
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

No real issues

4,0 hace 7 años

Comentarios: Easy to interact with customers on the website. Multiple widget display options too.

Puntos a favor:

Easy enough to get up and running with online support available. Good free option to trial as well with 1 user account.

Puntos en contra:

The interface could be a bit better, particularly with the display section for historical chats but overall happy with product.

John
John
Real Estate Agent en EE. UU.
Usuario de Linkedin verificado
Propiedad inmobiliaria, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

App works great, I installed and had zero issues

5,0 hace 7 años

Comentarios: I can now chat with anyone that goes to my site.

Puntos a favor:

Very easy to install and configure. Just takes a few steps and copy some code to your shopify theme.liquid file. You will love it.

Puntos en contra:

Not a lot of customization for the chat box. The chat for admin is seperate from the dashboard and you have flip applications back and forth.

Mike
Mike
Managing Member en EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Pro level chat for small web sites. Pretty straightforward with lots of extensibility features.

4,0 hace 7 años

Puntos a favor:

Easy site integration. Professional look/feel with lots of add-on capabilities. Useful audio & visual cue notifications.

Puntos en contra:

Easy to accidentally close chat session when going to dashboard. Recommend a separate tab/window open just for chat session. Still not sure where to find the off-line messages.