¿Qué es Spidergap?
A los clientes les agradan los informes fáciles de entender para los empleados, el cuestionario fácil de personalizar y la excelente asistencia al cliente. ¡Puedes realizar una prueba con 5 empleados gratis!
¿Quién usa Spidergap?
Spidergap es lo mejor para quienes buscan una solución fácil de usar que puedan administrar ellos mismos y ampliar. Por lo general, para el personal de RR. HH. y Capacitación, líderes en pequeñas empresas y consultores.
¿Dónde se puede implementar Spidergap?
Sobre el proveedor
- Spidergap
- Ubicado en London, RU
- Fundada en 2011
Asistencia de Spidergap
- Asistencia telefónica
- Asistencia 24/7
- Chat
Precios de Spidergap
Precio inicial:
- Sin prueba gratuita
- Sí, ofrece una versión gratuita
Spidergap dispone de una versión gratuita y no ofrece una prueba gratis. La versión de pago de Spidergap está disponible a partir de 99,00 US$/año.
Planes de precios consigue una prueba gratuitaSobre el proveedor
- Spidergap
- Ubicado en London, RU
- Fundada en 2011
Asistencia de Spidergap
- Asistencia telefónica
- Asistencia 24/7
- Chat
Imágenes y vídeos de Spidergap





Funciones de Spidergap
Opiniones de Spidergap

Ian
Spidergap Rocks
Comentarios: Love the system, the outputs and the excellent, responsive support from the Spidergap Team
Puntos a favor:
Very simple to use and setup. Does what it’s meant to do without any complicated configuration.
Puntos en contra:
The Spidergap team are launching new functionality - in particular an impact survey for people who have received a 360 report and feedback. This is still in Beta phase and still needs a bit of work.
Alternativas consideradas: SurveyMonkey
Razones para elegir Spidergap: For efficiency in administering and reporting on 360 feedback results.
Razones para cambiar a Spidergap: It’s the best solution of its kind available.
Usuario verificado
Affordable, good customer service and an easy-to-use service
Comentarios: Really good. Great assistance setting things up and then there were regular touch points through the year. The tool itself is intuitive, simple and clear, and allows for plenty of customisation. There are richer and fancier 360 evaluation services out there, but considering the very reasonable pricing, Spidergap is a fantastic service that will enable you to run and manage even large evaluation campaigns with very little hassle.
Puntos a favor:
The big one was automating away a lot of the evaluation process. once you have imported your list of targets and evaluators into the system, things like reminders, invitations to assess etc. can mostly be launched with a couple of clicks. As an admin, you get real time insights into any exercise you are running, and it is easy to view individual reports and group results. Their customer service is very good; great after sales care and they will often be able to take care of things like minor customizations on their end if you ask for it. In addition, their resource bank on the portal is clear and easy to search and has most of the answers you will be looking for anyway.
Puntos en contra:
The software is really simple (which is a good thing!) but this means you are forced to use workarounds to perform some activities. For example, if you wish to resend a reminder to just one person, you have to find the automated email, copy it and paste into an email like Outlook to send it. This functionality should really be built in to the service. As another example, the group results are displayed nicely on the site and you can download the raw data in Excel, but the recommended way to get the visuals is to use a snipping tool; this seems a bit crude.
Alternativas consideradas: Qualtrics EmployeeXM y SurveyMonkey
Razones para cambiar a Spidergap: Cheaper, good customer service, no unnecessary add-ons (just focused on 360 evaluations which was all we needed; other companies will try to sell you a bundle or suite of services)
Usuario verificado
Spidergap Review
Comentarios: A good tool with excellent customer service, easy to use, and affordable. It offers many services to companies.
Puntos a favor:
Good software for preparing and tracking surveys, provides a free trial, is easy to use, can automate evaluation processes, makes it easy to generate a lot of statistics, and provides good after-sales service.
Puntos en contra:
The program needs more work and development, it is preferable to increase the allocation space, it is preferable to add some features so that the work can be performed more efficiently.
Respuesta de Spidergap
hace 3 semanas
Thank you for taking the time to write this review of Spidergap. We're pleased to hear that you found our software easy to use, with good after-sales service, and that it allowed you to generate useful statistics. We're also glad that you found our pricing to be competitive. We appreciate your feedback on areas where we could improve, such as adding more features and increasing allocation space. We're constantly working to develop our software and are always looking for ways to improve our service. Thank you for choosing Spidergap, and we hope to continue providing you with a valuable service. If you have further suggestions or comments, please don't hesitate to contact us.

Joe
Spidergap is a decent, middle-of-the-road 360 software that gets the job done
Puntos a favor:
Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.
Puntos en contra:
Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.
Respuesta de Spidergap
hace 3 años
Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses! ------ Hi Joe, Thanks for your feedback! We really appreciate feedback that helps us to improve, even if it's not always as flattering as we'd like. As you've identified a few issues, I'm really keen to help you address these and to get further feedback to understand where else we need to improve. However, I'm limited to 1,000 characters here so I have sent you an email directly. In summary: - I'm pleased to say that we have a new feature that we'll be releasing soon to address accidentally closing tabs - We can support you in changing the Red/Amber/Green boundaries in the report - We aim to be world-leading (not middle of road), so I would love to connect with you directly via a call to learn more about what else you'd like to see from us to reach that level All the best, Alexis
Claire Suzanne
360 Feedback for a small non profit organisation
Comentarios: This is a new experience for staff within our organisation and it is making steady progress each year, we have had a 95% satisfaction rate from staff seeking feedback and plan to continue to use the software in the future.
Puntos a favor:
This product is very simple for staff and line managers to use, the process is time managed and semi automated so we have control over what happens when but are guided by the system as to what works best. The email templates are great and the information upload process simple to follow. The question library is comprehensive and yet still allows the orgnisation to personalise to their own language. Excellent self help systems, but if you prefer to be hand held though a process, the team are always on hand to help out. The layout of the 360 document is easy to work with, user friendly and the coaching email that you send out before hand has been really well received by managers and staff alike.
Puntos en contra:
I struggled with getting the time line planned out, I did not find that particularly intuitive
Respuesta de Spidergap
hace 3 semanas
Thank you for sharing your positive experience with Spidergap; we're glad it has been a valuable tool for your small non-profit organization. We're thrilled that the system has been user-friendly for staff and line managers and that you've found the question library comprehensive yet customizable to your organization's language. We're sorry to hear that you struggled with getting the timeline planned out, and we will certainly take your feedback on board to see how we can improve the process in the future.