Xola Online Booking Software

¿Quién usa Xola Online Booking Software?

Software de reservas y marketing para empresas de turismo y actividades.

¿Qué es Xola Online Booking Software?

Xola es la única plataforma unificada de reservas, ventas y marketing para empresas de excursiones y actividades. Gestiona reservas en cualquier lugar con disponibilidad en tiempo real. Vende a través de los mercados más grandes del mundo en unos pocos clics. Aumenta los ingresos en línea con las poderosas funciones de remarketing de reservas abandonadas y realiza un seguimiento de tu éxito de marketing en Google Analytics. Tasas de CC tan bajas como 1.99 % + 30 centavos.

Información sobre Xola Online Booking Software

Xola

http://xola.com

Fundada en 2011

Asistencia

  • En horario ininterrumpido (atiende un representante)
  • Horas laborables
  • En línea

Implementación

  • En la nube, SaaS, web
  • Móvil: nativo de iOS
  • Móvil: nativo de Android

Formación

  • En persona
  • En directo en línea
  • Seminarios web
  • Documentación
Vídeo de Xola Online Booking Software
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Resumen de precios de Xola Online Booking Software

Xola Online Booking Software dispone de una versión gratuita y ofrece una prueba gratis.


Versión gratuita

Prueba gratis

Funciones de Xola Online Booking Software

  • Asistencia al cliente
  • CRM
  • Gestión de promociones
  • Gestión de reserva de habitaciones
  • Gestión de tasas
  • Notas de reserva
  • Reserva de actividades
  • Reserva de terceros
  • Reservas de grupo

Lista completa de Sistemas de reservas

  • CRM
  • Creación de itinerarios
  • Creación de paquetes
  • Gestión de exenciones de responsabilidad
  • Gestión de precios
  • Gestión de presupuestos
  • Gestión de promociones
  • Gestión de proveedores
  • Gestión de páginas web
  • Gestión de recursos
  • Gestión de reservas
  • Integración de GDS y OTA
  • Procesamiento de pagos
  • Reserva de actividades
  • Reserva de múltiples días
  • Sistema central de reservas

Lista completa de Software para operadores turísticos

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Opiniones de Xola Online Booking Software

Mostrando 5 de 536 opiniones

General
4,7/5
Facilidad de uso
4,6/5
Atención al cliente
4,8/5
Funcionalidades
4,4/5
Relación calidad-precio
4,6/5
Jose S.
President
Servicios e instalaciones recreativas, 11-50 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    3/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 11/1/2019

"Smooth operator, but there's definitely room for improvement and new features"

Comentarios: Overall the experience has been transformative. However, we're coming from basically no booking software at all - before XOLA we had just implemented an extremely rudimentary home-grown solution in an effort to organize our burgeoning business and a significant shift in our business model that was producing a much higher level of traffic (and revenue.) As a result, we've been able to capitalize on these new channels and really bring our business to another level. There's hiccups, as with anything, but we've seen the software maturing and changing to accommodate and scale up, and we're very happy with the results. I recommend this software for any small to medium-sized business that is looking for a solid, smooth booking experience. As the software improves, I believe there's a very good chance that it will become a best-of-breed app and is absolutely worthy of consideration.

Puntos a favor: Without a doubt this is a smooth app that knows what silk feels like. The UI has gone through some great improvements that have improved the silkiness to a degree even silkworms would be jealous of, but it's clear that they're taking the time to listen to their users in the development process and that's important. Performance is more than just good, it's Tony-the-tiger great. Smooth and well executed interface. It's missing features - some of them might be important to you, it's hard to say - but the devs do a great job of listening to feature requests and we've seen real, significant improvements all around. That's the sign of a maturing application. Is it best-of-breed? Hard to say, and I'm sure there's arguments for and against, but I'll give them this: their support is out-freaking-standing. That alone is worth a few awkwardly implemented features or some gaps in how things are executed. If there's a problem, you connect to a staff that takes their support work seriously. I'm surprised they don't hop in a plane and come to your computer and help you out - they legitimately take every step just shy of that in an effort to find a solution. It's impressive and it outshines any downsides you might find in the app itself. Is there always a solution? No, that's unrealistic. But they often find a workaround and if they can't they'll make sure the devs know there's a gap that's been discovered and that needs to be looked at. Great, great support team.

Contras: There's feature gaps. Depending on any number of factors the software just doesn't quite fit - but it's close. Usually close enough - there's often a workaround that is... well, good enough. And you hope the devs close up the gap or shore it up and it won't get any worse. For the most part that happens, but when there's a 'feature release' you hold your breath and a lot of times you're left thinking to yourself "what? there's so much better things to have spent man-hours on than that..." To be fair, I've often found the implemented features to be useful once I've worked with them but there's still features - things I would consider fundamentally necessary - that haven't been implemented. It's a fail, but a relatively minor one. At least, for us - ymmv.

Respuesta de proveedores

por Xola el 20/1/2019

Thank you so much for your feedback! We are always happy to see our customers enjoying our software, and be willing to give this kind of feedback as well. It is customers like you that help us grow and become better for our customers. We value your words and want to know how you feel about Xola. I want to reach out and get more information on the gaps you see with the software and what we can do to fix them. Again we really appreciate the time you took to give us this feedback and I look forward to connecting with you soon. - Jessica

  • Fuente de la reseña 
  • Publicado el 11/1/2019
Paul W.
Owner
Entretenimiento, 11-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 17/3/2020

"Absolutely the most feature packed booking software with amazing customer service!"

Comentarios: I've been with XOLA from our start. It's been one of the key factors in our success, because I have been able to adapt what XOLA provides to what we need. The absolutely greatest benefit to our business is the lighting fast customer service via a very easy to use chat window right on the lower right corner of the interface. I get answers for my customers in seconds and solutions to whatever problem we have in a minute. I haven't found any other booking software out there that can match it.

Puntos a favor: XOLA has incredible flexibility when compare to other escape room booking software I've compared it to in the 2+ years I've used it. I have comparison shopped all the other booking software out there and haven't found anything that compares to what you can do with XOLA. From the visual presentation to the customer, to creating coupons and discounts, to arranging pricing and schedules for rooms. Nothing comes close. XOLA is PACKED with integrations with other software and gives you access to data from your bookings that I haven't found anywhere else.

Contras: I will admit I'm not a fan of the 6% booking fee passed on to my customers. Our bookings actually increased when we implemented it, and it does give me access to all of XOLA's features. Yes, Americans are conditioned to tacked on taxes, fees and other charges for online transactions, but that doesn't mean I have to like passing on cost to my customers.

Respuesta de proveedores

por Xola el 24/3/2020

Paul-

Thank you so much for the glowing review. We're glad the upgrade to Flex has been fruitful and that you are continually satisfied with our product and service.
Best,
Sophie

  • Fuente de la reseña 
  • Publicado el 17/3/2020
Caitlin M.
Operations Manager
Ha utilizado el software durante: Más de dos años
  • Valoración global
    3/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    2/5
  • Asistencia técnica
    3/5
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    5/10
  • Fuente de la reseña 
  • Publicado el 3/5/2018

"Excellent interface and usability but rigid in its features and customization"

Comentarios: Easy to train staff, nice mobile features.

Puntos a favor: Easy to train staff on. If you can work an iPhone you can work on Xola.
Good mobile access for staff

Contras: - Very little customization available for unique businesses
- Limited accounting reports that take heavy editing in Excel to get the needed information
- Organizes by customer email instead of name, can create major problems.
- Europe based support team so finding a time to connect with them can be tough
- No ability for Admin accounts to make edits or corrections to individual sales, especially frustrating on the accounting side.
- No archiving feature for product listings. So old products remain on all active inventory lists, becoming very cumbersome to search through.
- Easy software for small/medium sized companies, not good for larger companies
- Limited marketing features and hard to customize
- The biggest issue for us is limited reporting especially on the accounting side. For database software, that is a huge drawback. I should be able to create and run custom reports on all of the info in the system but your stuck with a rigid structure that you then have to edit and narrow down in Excel, taking lots of extra time. We won't be able to stay with Xola as we grow unless this feature improves.

Respuesta de proveedores

por Xola el 3/10/2018

Hi Caitlin!
Thank you for the candid feedback. We really appreciate customers like you who give us the feedback like this so we can grow. I wanted to address your concerns and reach out to you over some of them as well. We have some new features that I believe your company will benefit from and I am going to make sure they are turned on for you and that you are aware of them. Our Support Team is based out of US as well as Europe so we can give 24 hour support. You can reach out via chat, email, or phone anytime of the day and there will be someone available to help. I look forward to connecting with you to talk over your feedback soon! -Jessica

  • Fuente de la reseña 
  • Publicado el 3/5/2018
Jennifer N.
Business Owner
Entretenimiento, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 27/6/2020

"Easy to use, fast responsive trouble shooting"

Comentarios: The professional look, automated emails, easy to use customer facing links really set my business apart from competitors as looking professional and organized. Connectivity with 3rd party sites makes my life easier. I use several 3rd party vendors and have to set up back end calendars on places like Viatour, Expedia and AirBnB experiences; these companies use booking software that is so cumbersome, redundant and/or incomplete its like using caveman software in comparison to the ease and speed of Xola's software. Its also easy for my employees to use, everyone gets it 1st time you show it to them.

Puntos a favor: The chat feature is indispensable, questions answered/problems solved on the spot. If the tech on chat can't fix or answer a question I get connected with someone who can solve the problem within 24 hours. The updates are pretty much instant, if I make a change, its on my site immediately.

Contras: I would like to be able to add more review links than just one on follow up emails.

  • Fuente de la reseña 
  • Publicado el 27/6/2020
Jake B.
Director of Operations
Hostelería, 11-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 11/12/2019

"Xola Review from 2+ years user"

Comentarios: Overall, I would say the software is good-to-great (four star) and I really appreciate the five-star customer service.

Puntos a favor: Out of the three booking software platforms we currently use, Xola is my favorite. There are many pros to Xola, but let me summarize by saying it is the combination of good-to-great design along with five-star customer service.

Contras: The uncertainty regarding subscription packages. We have a "Premium" subscription that is a flat rate, which serves our needs very well. If we do not have option to continue this package in 2020, we will have to switch to another booking software platform. Which would be a shame because Xola is my preferred booking software.

Respuesta de proveedores

por Xola el 16/12/2019

Jake -

Thank you so much for taking the time to leave a review. We did announce a pricing change last year with the primary purpose of being able to offer all our customers our enterprise-grade features. We aren't able to accomplish this with a flat rate - although I get why that monthly rate appeals to you. However, through this shift we're able to offer a lot more to all our customers and continue to grow our team and product to be the best in the industry and do right by our customers.
I will be sure to have someone call to talk through how we can continue working together.
Best,
Sophie

  • Fuente de la reseña 
  • Publicado el 11/12/2019