Virtuagym

Muchas funcionalidades, hasta que contratas y llegan los peros

Comentarios: Servicio pesimo, despues de 3 meses aprendiendo como configurar la app con videos tutoriales y comprender que de lo que me habian vendido a lo que habia recibido se va un mundo, les indico que eso no es en lo que quedamos y me dicen que a pesar de no haber comenzado a utilizar la app, aunque haya pagado puntualmente todos los meses, tengo un contrato anual y que me tengo que atener a el, aunque la app no haga lo que me dijeron ni la vaya a utilizaar.

Puntos a favor:

A la hora de adquirir la app buscabamos una forma de realizar seguimiento a nuestros clientes, no somos un servicio de fitmes, pero si de entrenamiento personal aunque dirigido al perro. Asi que las funcionalidades que nos ofrecia de realizar seguimiento es lo que queriamos, una linea directa del cliente con su entrenador, marcarle retos o ejercicios semanales y saber como los estaba realizando el cliente, que pudiera enviarnos videos de los ejercicios para poder darle feedback de la evolución. Compartir con el videos, y poder vender a nuestros clientes un seguimiento y consultoria por una suscripción mensual. Logicamente, pudiendo reservar nuestros clientes las clases a través de un calendario y que apareciera en el google calendar de nuestros adiestadores, las horas y clases que tenian reservadas. Los clientes podian contratar una mensualidad y dependiendo de la mensualidad el coste de las clases variaba, los FREE pagarian cada clase, los LITE tendrían un descuento y los PREMIUM las clases gratuitas. Logicamente pagando a través de la app que estaria integrado con una plataforma de pago y TPV. ¿Genial verdad?

Puntos en contra:

Que la realidad no tenia nada que ver con lo que nos habian vendido. El calendario no se sincronizaba y nuestros adiestradores tenian que entrar en la app para consultar si les habian reservado clases o no. Para inscribirse en clases grupales habia que comprar puntos y luego canjearlos por las clases. Los pagos no se podian realizar a través de nuestro TPV, sino que tenia que ser una plataforma de pago con las que ellos tenian contrato, STRIPE no lo tenian y con PAYPAL no podian pagar suscripciones los clientes, debia ser con domiciliacion bancaria (a nadie le gusta dar los datos bancarios en una app) o a través de otra plataforma MOLLY, que tiene un servicio de atención pesimo, en 3 meses no hemos podido contratar el servicio con ellos. Por lo tanto adios suscripciones. Las clases no varia el precio dependiendo del tipo de suscripción, sino que tienes que hacer manualmente descuentos, poner varios articulos con varios precios, no existe la posibilidad de contacto directo con el cliente, el cliente no te puede subir videos directamente, el seguimiento consiste en que tu le pongas en un calendario a el cliente un ejercicio y que lo cheque indicando si lo ha hecho o no. Te cobran 100 Euros/mes "por personalizarte la app" y me encuentro que eso consiste en que le cambian el logo a la app, yo lo que queria es que en las pantallas del cliente en lugar de salir imagenes de gente haciendo fitness aparecieran gente adiestrando perros, y me indican que eso no se puede hacer.

Mi plataforma

Puntos a favor:

Me permite trabajar de forma dinámica además de poder llegar a mis clientes fácilmente a través de la plataforma y la aplicación

Puntos en contra:

En algunas ocasiones los ejercicios que asigno se presentan en la aplicación del cliente como otros no coinciden

Buen producto. Gran servicio.

Puntos a favor:

Gran programa de gestión de clientes para servicios de actividad física. Destacaría el servicio al cliente y el valor añadido que aportan a las empresas.

Puntos en contra:

Integración con sistema de monitorización de actividad más utilizadas en deportes de resistencia (Garmin, Polar, Suunto, Wahoo, etc.)

BUSINESS PLANNING AND CUSTOMER SUPPORT

Comentarios: My business model required a software where we can prescribe and schedule exercise for business travellers and the Virtugym software has way exceeded our expectations and in fact has shaped our business plan much more than we could of antipated.

Puntos a favor:

The software is extremely versatile which has shaped the business direction of our physical activity intervention for the corporate market. The number of exercises and activities listed in the library is amazing, you can really shape your fitness programming to any demographic, we specialise in corporate health and the library provides everything and more for our exercise prescription. Finally, I find that the using the animated personal trainer is really motivating for clients as they are not intimidated by a perfectly toned personal trainer, which can be demotivating, this tool enables you to look at the character and visualise that you can do the exercise demonstrated by looking at an illustration.

Puntos en contra:

In the membership phase of setting up the software, it would be useful if you can delete membership you no longer wish to keep active, you can only disable them. However, when I asked a member of the customer support team did explain that other users accidentally deleted memberships, so this is why Virtuagym implemented the disable option. So I guess the users need to be more carefull.

Nutrition App/Meal Plans

Comentarios: Overall my experience has been well! For the most part about 90% of my clients have been successful using the app. The other 10% really struggle since they are used to the easiness of MyFitness Pal's tracking features.

Puntos a favor:

I only use the Calorie Counter app and meal plan software. I like that I can see all of my clients food logs, load foods into their meals plans, and customize their macros. It makes it easy to monitor my clients intake to ensure they are hitting their goals to lead to results. Being able to save meals is great, especially when I have clients who eat the same meals a lot, or if I want to save a quick meal for my clients to have access too. I also like how my clients can see the little icon (yellow) to let them know I personally input that food item or created a meal. Overall I have enjoyed using the software!

Puntos en contra:

There needs to be a way to create a recipe. One like MyFitness Pal, where you load all of the bulk ingredients of the recipe, then attach the number of servings the entire recipe creates so you can log the single serving. It is too challenging for my clients to log food if there is a recipe involved because it is a VERY length process to create a meal based on serving size when it is cooked in bulk. I believe there also needs to be a feature to track the 3 macros in grams versus percentages. Clients have a better understanding when they know "I have to hit 150g of carbs" versus seeing 100% at the top once carbs are hit. In the app, when you click on the percentage circles it gives a large range of macros to fall within. This does not allow for accuracy to truly see fat loss or muscle gain. When it comes to grams of macros, there is a very small window (5g of Pro/Carbs and 2g Fat) to ensure calories are not way over or under. Right now the app can fluctuate 80g which is HUGE that is 320 calories plus or minus on both carbs and proteins , fats fluctuate close to 22g which could be a 198 calorie difference. If someone continually hit high on those macros they would never lose the fat they desired When people input foods, there seems to be a lot of confusion when attaching a portion, or just in general since it autofill's to Macros Based on 100g. I have seen many food items input completely wrong, this could really put someone in a bad position when logging .

Alternativas consideradas: Trainerize

Razones para cambiar a Virtuagym: I liked how it was a completely custom set up with a platform for my clients. I like being able to access each clients food diaries as well as have the option to load meals right into their app! It is extremely user friendly on a coaching stand point and I have had no problems navigating it. The price is also much more realistic for me since I am a super small business. There are some small speed bumps I run into, however, I have been good with overcoming them. I do still struggle getting some clients on board to be patient and take time to learn the software.