Orchid Spa Software

Orchid Spa Software

4.5 / 5 26 reseñas

¿Quién utiliza este software?

Orchid Spa Software is for spas, massage therapists, and more that need to book appointments, keep track of client information, and manage the ins and outs of their business.

Valoración media

26 reseñas
  • 4.5 / 5
    En general
  • 4.5 / 5
    Facilidad de uso
  • 4.5 / 5
    Atención al cliente
  • 4.5 / 5
  • 4.5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
  • Pricing Details
    Orchid Standard edition starts at just $85/month.
  • Versión gratuita
  • Implementación
    Instalado: Mac
    Instalado: Windows
  • Formación
    En persona
    En directo en línea
    Seminarios web
  • Asistencia
    Todos los días a cualquier hora (atiende un representante)
    Horas laborables

Datos del proveedor

  • DaySmart Software
  • http://www.medicalspasoftware.com
  • Fundada en 1999

Información sobre este software

Orchid Spa Software is powerful, yet easy to use. Whether you have a wellness spa or a day spa, our software will meet your needs. Compatible with Windows, Cloud, iOS, and Android mobile devices, Orchid Spa Software tracks all of your clients, services, payroll, employees, inventory, networking, and much more! You can even take "before" and "after" pictures using one of our countless features and add-ons. Own our software and make the difference in your spa.

  • Appointment Management
  • Before & After Pictures
  • Client Management
  • Employee Management
  • Gift Card Management
  • HIPAA Compliant
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Package Creation
  • Payroll & Commissions
  • Point of Sale (POS)

Últimas reseñas disponibles sobre Orchid Spa Software

Traducción realizada automáticamente. Mostrar la reseña original

Remote access to clinical info is not possible.

En general
4 / 5
Facilidad de uso
1 / 5
Asistencia al cliente
Relación calidad-precio

Comentarios: I am a Plastic Surgeon and I moved my office 4-1-2013 to a larger space and added a new Med Sap. I purchased this software for my Medi-Spa. I run my surgical side on Nextech but bought this software as Nextech's spa module is expensive (~$7,000) It was advertised and we were told by the sales person that we could use i Pads from the treatment rooms to access the software. Well, you can, but you can only retrieve the patient demographics. The clinical notes from past appointments/treatments are not accessible. When we called for tech support we were told access to the clinical data was not possible and that they didn't know when that feature would be available but that "it might happen sometime". Great, that helped a lot. This was the first we had heard of this. Thus, if you have a paperless office/spa, you will have to put a desktop or laptop in every treatment room and pay for a license for each of these additional computers or the software is useless. In my case that was an additional $5000 for 6 computers. To make matters worse, we ordered this software in March 2013 as we were opening our med spa in June. The sales person insisted we order asap when we contacted him because we were told it took 6-8 weeks to for delivery. So, we ordered and magically we had the software in 3 days. I opened the spa in June and ran Groupons and Living Social deals in July to get things going. As we got traffic in the spa we quickly realized we couldn't access the clinical data. After we discovered this problem we called the company for a return and refund. We were told that since it was more than 30 days after the purchase date a return/refund was not allowed. I explained that I hadn't even purchased the i Pad's until June and hadn't really even used the program until July and his response was effectively "too bad". The owner of the company told me to sell it on e Bay. Nice.
The program is effectively a $3500 scheduler. A complete waste of money. Learn from our misfortune.

Traducción realizada automáticamente. Mostrar la reseña original

Amazing service!

En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Comentarios: The reps were very professional and helped me with my problem. It was obvious they weren't forced to follow a script which allowed them to better help me with my problem. They both always had suggestions for me to help me fix my problem, but I also never felt as if I was being talked down to which is a problem I noticed on a lot of other live chat services. Overall this has been the best customer support experience I have had in a while.

Puntos a favor: Easy to use live chat system with VERY competent reps.

Puntos en contra: System timed out too fast so I wasn't able to stay with the same rep (which is a non-problem since everyone is professional and it seems the prior chat logs are visible).