¿Quién utiliza este software?

This is for spas of all sizes, massage therapists, dermaological clinics - any business that needs a HIPAA-compliant way to track appointments, client data, business metrics and marketing campaigns.


Valoración media

26 reseñas
  • 4.5 / 5
    En general
  • 4.5 / 5
    Facilidad de uso
  • 4.5 / 5
    Atención al cliente
  • 4.5 / 5
    Características
  • 4.5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
    $59/mes
  • Detalles de precios
    Orchid Deluxe edition starts at just $59/month for the first 3 users!
  • Versión gratuita
    No
  • Prueba gratis
  • Implementación
    En la nube, SaaS, web
    Instalado: Windows
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia
    Horas laborables
    En línea

Datos del proveedor

  • DaySmart Software
  • http://www.medicalspasoftware.com
  • Fundada en 1999

Información sobre este software

Orchid Spa Software is a HIPAA-compliant, easy to use business management solution for wellness centers, medical spas, day spas, skin clinics... Supported on Window PCs, full cloud deployments, iOS and Android tablets & phones. Orchid tracks all of your appointments, staff, clients, services, payroll, inventory, business metrics and much more. Store before and after photos, setup recurring marketing campaigns and use text messages to send appointment reminders and receive client confirmations.


Funciones de Orchid Spa Software

  • Gestión de citas
  • Gestión de clientes
  • Gestión de empleados
  • Gestión de inventarios
  • Gestión de membresías
  • Nóminas y comisiones
  • Programa de fidelización
  • Punto de venta (POS)
  • Reserva en línea
  • Conforme con HIPAA
  • Creación de paquetes
  • Fotos antes y después
  • Gestión de citas
  • Gestión de clientes
  • Gestión de inventarios
  • Gestión de tarjetas de regalo

Las reseñas más útiles sobre Orchid Spa Software

Remote access to clinical info is not possible.

  Traducir con Google
1/5
En general
4 / 5
Facilidad de uso
Características y funcionalidad
1 / 5
Asistencia al cliente
Relación calidad-precio

Comentarios: I am a Plastic Surgeon and I moved my office 4-1-2013 to a larger space and added a new Med Sap. I purchased this software for my Medi-Spa. I run my surgical side on Nextech but bought this software as Nextech's spa module is expensive (~$7,000) It was advertised and we were told by the sales person that we could use i Pads from the treatment rooms to access the software. Well, you can, but you can only retrieve the patient demographics. The clinical notes from past appointments/treatments are not accessible. When we called for tech support we were told access to the clinical data was not possible and that they didn't know when that feature would be available but that "it might happen sometime". Great, that helped a lot. This was the first we had heard of this. Thus, if you have a paperless office/spa, you will have to put a desktop or laptop in every treatment room and pay for a license for each of these additional computers or the software is useless. In my case that was an additional $5000 for 6 computers. To make matters worse, we ordered this software in March 2013 as we were opening our med spa in June. The sales person insisted we order asap when we contacted him because we were told it took 6-8 weeks to for delivery. So, we ordered and magically we had the software in 3 days. I opened the spa in June and ran Groupons and Living Social deals in July to get things going. As we got traffic in the spa we quickly realized we couldn't access the clinical data. After we discovered this problem we called the company for a return and refund. We were told that since it was more than 30 days after the purchase date a return/refund was not allowed. I explained that I hadn't even purchased the i Pad's until June and hadn't really even used the program until July and his response was effectively "too bad". The owner of the company told me to sell it on e Bay. Nice.
The program is effectively a $3500 scheduler. A complete waste of money. Learn from our misfortune.

Amazing service!

  Traducir con Google
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Comentarios: The reps were very professional and helped me with my problem. It was obvious they weren't forced to follow a script which allowed them to better help me with my problem. They both always had suggestions for me to help me fix my problem, but I also never felt as if I was being talked down to which is a problem I noticed on a lot of other live chat services. Overall this has been the best customer support experience I have had in a while.

Puntos a favor: Easy to use live chat system with VERY competent reps.

Puntos en contra: System timed out too fast so I wasn't able to stay with the same rep (which is a non-problem since everyone is professional and it seems the prior chat logs are visible).