Five9

Un software completo para gestionar eficientemente las llamadas a clientes

Comentarios: Como agente de servicio al cliente, utilizar Five9 ha mejorado significativamente mi eficiencia y calidad de trabajo. La capacidad de grabar y revisar llamadas me ha permitido perfeccionar mis habilidades de comunicación y brindar un servicio más personalizado a los clientes.

Puntos a favor:

Five9 ofrece una gestión integral de centros de atención telefónica, brindando herramientas avanzadas de grabación, supervisión y seguimiento de llamadas, lo que mejora la calidad del servicio al cliente y facilita la toma de decisiones basada en datos.

Puntos en contra:

La configuración y personalización del software requieren tiempo y conocimientos técnicos

Ayuda mucho

Puntos a favor:

Su herramienta para campañas entrantes y salientes esta muy bien establecida, es una herramienta intuitiva.

Puntos en contra:

no tengo queja alguna de esta herramienta.

five 9 excelente herramienta y facil de usar

Puntos a favor:

sirve para tener un seguimiento en el tiempo del trabajo y hacer llamadas salientes

Puntos en contra:

aveces se caia la llamada y note fallas, supongo que es algo por mejorar

Five9 Review

Comentarios: When I worked at the call center over the web Fivenine was a quickly learnable calling program. It had minimal need for upkeep on my end aside from making sure to refresh the screen if no calls were coming in, so that the screen did not fall asleep due to being a virtual computer system. Actual program updates were also rare, it was fairly statuc and generally reliable.

Puntos a favor:

The ability to tell when calls are coming in and going out is critical to a call center. I've worked at call centers before in the insurance enrollment world in both English and Spanish. Call data tracking matters to keep tons of data secure, while giving accountability to a company should the caller divulge data like their social security number or home address. These are strictly confidential and the call program working right is a major factor. Whether someone is using a script or has general guidelines, the most important aspect is the call itself coming through and not dropping, Five9 is able to record audio crystal clear for later playback.

Puntos en contra:

If your internet is going in and out the program does take a while to boot up. It also doesn't have any in-built noise reduction or increasing features, so the caller audio may change call to call and cause a need for rapid audio changes depending on the call.

If you want the best...

Comentarios: The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.

Puntos a favor:

After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.

Puntos en contra:

The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.