¿Qué es Five9?
Crea experiencias personalizadas de atención al cliente por teléfono, web, chat y más con el poder de la IA práctica. Aprovecha los datos de intención del cliente y el enrutamiento inteligente para derivar tus clientes al agente adecuado. Ofrece a los agentes una guía paso a paso antes de que descuelguen el teléfono. Proporciona opciones intuitivas de autoservicio con procesamiento de lenguaje natural en tiempo real. Sincroniza automáticamente las interacciones con tu CRM, supervisa y crea informes sobre el rendimiento en tiempo real. Conoce por qué más de 2000 clientes confían en Five9.
¿Quién usa Five9?
Five9 es un proveedor líder de software de centro de contacto en la nube, que atiende a miles de clientes y ayuda a organizaciones de todos los tamaños a pasar de software basado en las instalaciones locales a la nube.
¿Dónde se puede implementar Five9?
Cloud, SaaS, Web, Mac (desktop), Windows (local), Linux (local), iPad (móvil)
Puede que te interese...
RingCentral MVP
NICE CXone
Call Center Studio
Genesys Cloud CX
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Opiniones de Five9
Angelina V.
Very Useful
Comentarios: Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.
Puntos a favor:
What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.
Puntos en contra:
I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.
Respuesta de Five9
hace 3 años
Hi Angelina, Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time. Best regards, Cindy
Wei jie H.
Alternativas consideradas:
Cloud Contact Center Solution for Ever Changing Business Need
Comentarios: Ease of deployment and expansion based on ever changing business need.
Puntos a favor:
Flexibility to expand and downsize the capacity
Puntos en contra:
Lack of Coverage and Support in certain region and countries outside US.
Christopher M.
Alternativas consideradas:
Hard to implement, but robust
Comentarios: It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.
Puntos a favor:
Once you get it going, which isn't easy at all, it doesn't quit running.
Puntos en contra:
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Tarell B.
Great Customer Interaction Software
Comentarios: My overall experience with nice has been great I think there should be some updates done
Puntos a favor:
What I like most is that integration to speak to customer and third party seller on a given interaction.
Puntos en contra:
I feel like your software is missing a performance report. We notice there was an issue with audio on majority of our interactions.
Kevin P.
One of the most call center software that you can find today
Comentarios: Overall experience is very astounding , the software itself is again very easy to use, support is always ready to help you, very recommendable to my friends and I am looking forward to use Five9 in the years to come.
Puntos a favor:
From the very first day I started using Five9 I was amazed by how this software can do for you, it is very user-friendly and most of all their support team is very helpful. Doing inbound and outbound calls to people is very easy and It makes my job a lot more easier than the usual.
Puntos en contra:
Everytime that there is an update on the software there will be errors that will pop right after, or giving me a hard time logging in again, I hope that they can do something about this very soon.
Respuesta de Five9
hace 4 años
Hello Kevin, Thanks for taking the time to share your feedback. We pride ourselves with having the best customer support team in the industry and it's great to hear you would recommend Five9 to your friends. Please let us know if you ever have any questions - we're here to help you succeed.
