15 años ayudando a las empresas españolas
a elegir el mejor software

¿Qué es Front?

Front es el primer software de gestión de correo electrónico que ayuda a los equipos a colaborar con más transparencia y responsabilidad para gestionar cientos de correos electrónicos a direcciones generales, como asistencia@ y ventas@. Con Front, puedes asignar correos electrónicos a compañeros de equipo, compartir y discutir internamente correos electrónicos sin desordenados reenvíos y respuestas generales o establecer recordatorios para responder más tarde. Las plantillas de correo electrónico, secuencias, combinación de correspondencia y accesos directos automatizan tu flujo de trabajo para ahorrar tiempo. Prueba Front de forma gratuita.

¿Quién usa Front?

Cualquier equipo que confía en el correo electrónico para realizar el trabajo tanto interna como externamente.

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¿Tienes dudas sobre Front? Compara con una alternativa popular

Front

Front

4,5 (260)
19,00 US$
mes
Versión gratuita
Prueba gratuita
200
72
4,5 (260)
4,1 (260)
4,4 (260)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
0,00 US$
Versión gratuita
Prueba gratuita
82
205
4,4 (4.056)
4,3 (4.056)
4,4 (4.056)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones de Front

Evaluación media

General
4,5
Facilidad de uso
4,5
Atención al cliente
4,4
Funcionalidades
4,4
Relación calidad-precio
4,1

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
70%
4
20%
3
5%
2
3%
1
2%
Anthony
Anthony
System Engineer
Usuario de Linkedin verificado
Software informático, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Front has allowed our company to save about a 5 to 1 ROI in time savings

5,0 hace 3 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Arjun
Arjun
Co-founder en EE. UU.
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Never bcc internally again

5,0 hace 2 meses

Comentarios: Couldn't imagine living without it. Treating email collaboratively has probably reduced the number of internal emails by a factor of 10. The integrations with every platform via API let us manage tons of internal workflows in a completely automated way. Overall, we're happy to pay for it - every dollar in Front probably saves us an hour in FTE time.

Puntos a favor:

The ability to treat email as a collaborative effort is groundbreaking. It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations. Integrations and automations are great too.

Puntos en contra:

Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now.

Respuesta de Front

hace 3 semanas

Thanks so much for taking time to provide feedback!

John
Founder/President/CEO en EE. UU.
Telecomunicaciones, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Great Software, Terrible Billing and Support Policies

4,0 hace 4 años

Puntos a favor:

It has a number of very good features for helping teams work together for sales and support. The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible. Keeps clutter down and focus on what is most important at the moment. We really like the 'product'.

Puntos en contra:

-Front's Billing policies are absurd. If one signs up for an annual plan adding a user even if only temporarily for a day or a month while transitioning employees results in a charge for as much as a full year for that seat. -During the sales process, you will experience significant personal, real-time communications. Once the sales process is over, don't hope to EVER be able to have a real-time conversation with anybody. Regardless of the severity or complexity of the issue, the only option is email that often takes days to get a response which can be a real problem when the platform is down since it is the only way to contact them. They had a chat ability for a while but turned it off apparently because customer expectations for a timely response were too high. -Don't bother making suggestions. Although they have what appears to be a strong attitude towards involving customers, suggestions get a pat on the head and swept into a 'we'll pass that on' basket. No methods or interest to surface ideas and suggestions in a way that other end-users can expand upon or upvote/prioritize.

Usuario verificado
Usuario de Linkedin verificado
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña
Fuente: GetApp

One of the worst email applications I've ever used

1,0 hace 6 años

Puntos a favor:

The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer.

Puntos en contra:

My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. 1. No calendar. Cannot make appointments, set up meetings, etc. 2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below." 3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook. 4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front. 5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller. 6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option. 7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too. 8. No options to make folders. You want to move emails to a folder to refer to later? You cannot. I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

Tim
COO en EE. UU.
Transporte/transporte en camión/ferrocarril, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

If you have multiple teams managing emails daily, Front is for you.

5,0 hace 3 meses

Comentarios: Overall it was easy enough to set up and configure rules without much technical help. The difference from other systems we used to manage our email was instantly significant and improved efficiency and response times.

Puntos a favor:

The internal team chat enhances communication and collaboration. The clarity of who is responding or seeing quickly that someone has responded so you do not waste time on emails that someone has already sent or is working on sending.

Puntos en contra:

The integration with WhatsApp that we use to communicate with drivers is really more geared toward communicating with customers and is a bit quirky but we made it work.

Usuario verificado
Usuario de Linkedin verificado
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Front is the best Shared Inbox for collaborative customer support

5,0 hace 4 años

Comentarios: Front truly is a dynamic tool for teams looking to improve their internal workflows for external-facing communications. There is some fantastic automation that is built into the platform that has helped streamline and build in consistency for external client-facing communication.

Puntos a favor:

My favorite functionality would be the collaborative chat tools amongst team members for email threads. Its an amazing tool.

Puntos en contra:

The thing I struggled the most to adapt to was the Tags functionality. It is not something we use daily but had a slight learning curve for me and my team.