Front

Best email software ever

Comentarios: We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation

Puntos a favor:

Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations

Puntos en contra:

When I need to speak to all the team, I have to create a discussion and add them all, one by one. I'd rather have the possibility to @team within an email or a discussion to make sure they are all included. I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.

Great product with a few annoying things

Comentarios: Overall great product, really happy with the exception of the email nesting

Puntos a favor:

Easy to use - actually integrates well and completely replaces all other email managers. Unlike Zendesk or similar products; emails you send from Front are actually sent from your email address, not a weird routing domain like yourcompany.zendesk.com

Puntos en contra:

When multiple emails come in on the same day with the same title (e.g., two customers respond to the same automated email they got), Front will nest them together as if they are one thread. This causes problems with the customer support team because sometimes they forget / don't know they need to scroll up to respond individually to each nested email. Pretty annoying and error prone

One of the best email client.

Puntos a favor:

I love the chat tools that allow team members to connect outside of email exchanges. It's a fantastic resource.

Puntos en contra:

It would be amazing if the front system could connect to our company's software, eliminating the need for us to manually enter contact information for incoming field workers. This link may already exist or is under construction.

Poor customer support. Phone support non existent.

Comentarios: Frustrating and time-wasting. It breaks my workflow when I need to waste time finding emails.

Puntos a favor:

internal comment and sharing between teams

Puntos en contra:

Emails simply disappear from the inbox, from the archive box, from the sent box, the search function is useless, can't find the emails.Can not organize and archive emails in folders. everything is a huge pile of emails. if the search function does not work and gives you a result, you have to waste huge amounts of time scrolling through the huge pile of emails in the archived box. No undo function!!!!

Front Helps Us Prioritize

Comentarios: We use Front daily and find that the flags/auto sorting and sharing ability is a great asset for our group. You can assign an email to someone, or share it with your thoughts. Spam is filtered out and any that get through the cracks are corrected with a touch of the button. The mobile app is streamlined as well.

Puntos a favor:

Ability to make notes and share with teammates directly on an email without engaging the sender. Auto Sorting/Tagging emails keeps organization on track. Setup and notifications are simple and customer service is responsive and helpful.

Puntos en contra:

The initial launch can be intimidating without a little in-depth training. The feature-rich views and options take a little getting used to when coming from a standard email system.