Por Vetter Software
¿Quién utiliza este software?
Animal healthcare providers of all sizes and practice areas anywhere in the world
Valoración media85 opiniones
- En general 4.5 / 5
- Facilidad de uso 5 / 5
- Atención al cliente 5 / 5
- Funcionalidades 4.5 / 5
- Relación calidad-precio 5 / 5
Detalles del producto
- Precio de partida 40,00 US$/mes
- Versión gratuita No
- Prueba gratis No
En la nube, SaaS, web
En directo en línea
En horario ininterrumpido (atiende un representante)
Datos del proveedor
- Vetter Software
- Fundada en 2011
Sobre Vetter Software
Vetter Software provides better business tools for the world's veterinarians. Our mission is to deliver innovation that helps coordinate and improve the care and health of the world's animals. Our cloud practice management software allows practices to run better by automating manual tasks, streamlining cumbersome workflows and improving visibility into the financial health of the business.
Funciones de Vetter Software
- Almacenamiento de imágenes
- Expedientes de pacientes
- Gestión de acogida temporal
- Gestión de inventarios
- Gestión de prescripciones médicas
- Planes de tratamiento
- Programación de citas
- Recordatorios de citas
Las opiniones más útiles de Vetter Software
Publicado el 3/1/2019
Vetter is the perfect medical records software for our exotic cat sanctuary's on-site clinic!
Comentarios: Our clinic is not a "normal" veterinary practice - our clinic serves the 75 resident lions, tigers, leopards, cougars, etc. that call our sanctuary (In-Sync Exotics) home. When researching cloud based systems, I immediately put Vetter at the top of my list, and after talking with the wonderful individuals at the company, I knew that this was the perfect software for us. The people at Vetter understood the differences in needs and preferences that our clinic has from other veterinary clinics, and provided us with ways to optimize the software to meet our unique needs. They also generously provided us with an amazing rate, as we are a non-profit organization. We have been EXTREMELY pleased with this software and this company!
Contras: There are only a few, TINY, very minor things that I would change about this software, including changing the layout of exported/printed patient records, and having the ability to "search" within a particular patient. I would also LOVE if there was an mobile app version of Vetter! Otherwise, I have absolutely no complaints! Any issues (all of which have been relatively minor) that we have had in the past have been quickly resolved by the folks at Vetter.
Publicado el 24/8/2018
Improves staff efficiency, provides improved customer service, great support
Comentarios: Going from a full paper practice with no on-line access to a full paperless cloud-based program was stressful and full of 'how are we going to do THIS' moments during the first 6-8 months. Vetter was very helpful prior to launch, but many protocols we had to figure out for ourselves. I love how we are able to integrate so many things automatically - labs are attached automatically, we now have our merchant services integrated into Vetter, saving the customer service reps a second step. I love having access to the system anywhere, anytime. In general, Vetter is an easy-to-use veterinary software system that is responsive to user input and is constantly developing new and improved functionality.
Puntos a favor:
I purchased Vetter after purchasing a practice with an old server and a non-internet-integrated software system. I reviewed server-based software and decided that a cloud-based system would be more ideal for me.
I wanted to go paperless and Vetter allows us to keep all of our client communication information in one place and it easily attached to the patient or client record so we can track what we have sent. I like the ability to search for either SOAPs (aka notes), pharmacy, lab, rads so that I don't have to scroll through pages of records to find what I want.
Vetter Customer Service is superb - very knowledgeable about basic uses, always friendly.
Vetter is integrated with our outside lab as well as other ancillary businesses that help make the system a true 'all-in-one' program.
Vetter seems very responsive to requests for new or improved functionality. It seems they are always working to improve the program. When I first started with Vetter, I'll admit I felt that they launched it quickly before they had worked through its day-to-day uses.
Although invoicing is very easy, the financial side of Vetter is not at all intuitive - the fact that a credit that was applied today will show on an invoice from last year always baffles me. Initially it was very confusing how Vetter views transactions in client accounts, but we have become accustomed to thinking like an accountant.
ALL codes are considered Inventory items, but I would like to be able to track my on-shelf pharmacy items in snap-shot and long-term views. There is no current report that will tell me how much pharmacy inventory is on my shelf and how that compares over time. My accountant would like year-end value of in-stock pharmacy and I have to run an excel sheet from every inventory item, then delete procedural items, then run a total. I would also like to be able to compare sales of a single item at different points in time.
I would like to be able to import files and retain formatting - we have created numerous client information sheets, admission sheets etc. and I need to rewrite them into Vetter if they are not in Word format.
Although almost all labs attach to the patient file, there are still instances where they won't, so we still have to receive paper reports from our outside lab to be sure we don't miss any.
Publicado el 26/5/2018
Vetter has been a game changer for our boutique small animal practice in Western Australia.
Comentarios: Improved workflow, better customer service, flexibility of plan, easy access from anywhere as cloud-based, no need to purchase and maintain server, peace-of-mind for top-notch data protection and back-up by Vetter.
Puntos a favor: Cloud-based - no cumbersome server in-house, easy access anywhere (think reviewing records from home, billing clients on -the-spot during housecalls etc). When internet is down due to power outage, still easy access on iPad using 4G. You can attach x-rays and scanned PDF documents, lab results etc.. to specific visits or lab items - this is a great feature. Customer support is friendly, responsive and top-notch 24/7, even with time difference USA/Australia. There is also a user forum where you can post questions and also find helpful tips from other users. Vetter has a dynamic leadership and enthusiastic software team, flexibility with plans and plenty of useful features not found on other software - we have been working as vets for nearly 20 years and have tried about 5 different software - sure each has pros and cons, but Vetter overall, in our humble opinion, still comes up at the top of the pack. As the first West Australian veterinary hospital to use Vetter Software, we cannot praise the Vetter team members enough who have provided a very stable and excellent veterinary software platform and have essentially gone out of their way to help us iron out initial issues caused by date/time zone differences.
Contras: Printing invoices and documents requires 2 clicks instead of one, as first click takes you to a PDF window, then you have to print from there. Wish it would print like Paypal where it opens the printing dialogue automatically. Has some quirks e.g. medical items, drugs and procedures are called 'medical records' and medical history is called ' medical notes' instead of 'medical records' - not a big deal once u get used to it. The medical notes are mixed with the medical records on the patient screen, so requires one more click just to list only the medical notes, otherwise can take a while to scroll through all the items to read the previous history. Breed list drop-down is very long and inclusive of all species so takes a bit longer to enter for new patients. Inventory items once merged, loses some editing features (e.g. name) so we tend to avoid doing any item merge and just start a new item. They are minor issues and other users may not find them a problem. Vetter as a rule of thumb, do strive to avoid more than 2 clicks for anything. We have used other software that required a whole lot more clicks to get to somewhere...
Publicado el 14/2/2018
This is the software we have been looking for.
Comentarios: This has made my practice successful. We don't have to worry about fighting over the software it simply allows us to do our jobs and to them effectively and efficiently.
Puntos a favor:
This software is simple yet powerful and allows you to set it up the way you want to use it. You can make it do as little or as much for you as you would like. Working on the go for mobile practice or at a brick and mortar is just as simple. The software just works!
I like the cloud base as it allows me to use very little computing power and allows us to work where we need to and when we need to. I have literally run the entire practice off of my cell phone (tethered) when our internet has gone down. Security is top notch and allows us to store information confidently and without worry.
As we have been a user since the software was in its early stages we have seen it grow and change, adapt as we do and see the features grow.
The development team truly does take what we ask for seriously and find ways to implement the changes we as the veterinarians and users need.
Setting things up from scratch took time, what doesn't, but it also allows us to build things the way we want to and operate the way our practice needs it to. If we don't like something we alter it and tell the system to do it differently.
The updates happen speedily and are useful. There's no fluff for updates, if there is one coming you're chomping at the bit to get the new features and try them out in the real world.
Highly recommend this software for all practices, large, small, mobile or stationary.
This is the software we have all been looking for, built by veterinarians, for veterinarians.
Contras: Sometimes the reminder system is a bit clunky and seems to miss some updated items but overall as long as you double check it it works as expected. Sometimes the server bogs down and we all suffer (slow as molasses), usually a minor issue and fixed quickly.
Publicado el 24/9/2016
Vetter gets an A!
Comentarios: I have been using Vetter since December 2013, six months after I started my housecall practice. It was an immediate and vast improvement over paper records, and also was noticeably easier to use than Avimark, which I had worked with at a brick-and-mortar clinic where I worked previously. Since that time, I've been continuously and regularly impressed with so many aspects of the product. I love that it is customizable for the size of my practice, with pricing based on patient number, data storage, and number of users. I love the unbelievably fast and thorough response I get from customer service whenever I have an issue. The vast majority of the time, the product works wonderfully; the few times it doesn't, my problem is quickly addressed. I am a recovering perfectionist, so I have very high standards. I have to be honest and say that the occasional bugs I have encountered over the past three years do bother me; but I think every product has this issue, to some extent, and it is obvious that Vetter management and staff are always striving to give us a better product. There are frequent updates which add very handy features, and yet Vetter remains an easy-to-use interface that works intuitively, which is not true for any other PMS I have encountered. Nothing is 100% perfect, but Vetter is 99% there-- and the consistently off-the-charts-great customer service makes up for the rare glitches. I cannot emphasize enough how they consistently hit that one way, way out of the park. I also want to note that I just hired a tech one day a week, who works in a different brick-and-mortar practice the rest of the week. She, too, is impressed by Vetter's functionality and ease-of-use. She mastered it quickly with minimal training from me, and commented that it works much more intuitively than the system they use at her other job.
Puntos a favor: Phenomenal customer service; works intuitively; adjustable pricing; cloud-based, so no backing-up needed or taking up wads of disk space on my laptop
Contras: Would be great if it had a workable iPhone interface. Very occasionally encounter a bug.