15 años ayudando a las empresas españolas
a elegir el mejor software

¿Qué es Act!?

Act! facilita el crecimiento de las empresas brindando un CRM con potente automatización de marketing para crear el conjunto de herramientas definitivo. El paquete Act! también incluye Act! 365, especialmente diseñado para usuarios de Microsoft Office 365 que buscan un CRM sencillo con marketing por correo electrónico integrado. Durante más de 30 años, Act! ha sido pionero en el mercado de software empresarial para pequeñas y medianas empresas. Ofrece multitud de funciones, una flexibilidad incomparable y un valor excepcional que se adapta perfectamente a cada cliente.

¿Quién usa Act!?

Act! es un software de CRM y automatización de marketing para pymes que quieren crecer. A diferencia de otras ofertas, Act! es la única plataforma probada que se adapta perfectamente a tu negocio.

Act! Software - 1
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¿Tienes dudas sobre Act!? Compara con una alternativa popular

Act!

Act!

3,7 (727)
30,00 US$
mes
Versión gratuita
Prueba gratuita
100
8
3,8 (727)
3,7 (727)
3,4 (727)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
55,00 €
mes
Versión gratuita
Prueba gratuita
183
245
4,3 (3.848)
4,2 (3.848)
4,3 (3.848)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Sin código

Opiniones de Act!

Evaluación media

General
3,7
Facilidad de uso
3,8
Atención al cliente
3,4
Funcionalidades
3,7
Relación calidad-precio
3,7

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
36%
4
29%
3
14%
2
8%
1
12%
Rick
Rick
Owner
Usuario de Linkedin verificado
Construcción, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

ACT was the best back in the day

5,0 hace 2 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Thomas
Thomas
President en EE. UU.
Usuario de Linkedin verificado
Seguridad informática y de redes, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Act and old and reliable friend.

5,0 hace 3 meses

Comentarios: I have looked at other CRM packages and find they offer no great benefits.

Puntos a favor:

It is easy to understand and use. You can add fields on any screen and it's user friendly.

Puntos en contra:

Integration with exchange is unreliable. Support is spotty at best.

Respuesta de Act!

hace 3 meses

Thank you, Thomas - we value your feedback and enjoy hearing that you find Act! intuitive and easy to use! We're sorry to hear that you've had some inferior support experiences and hope you'll give our team another try. We want to help and continually strive to improve our support and training resources.

Jonathan
Sales Manager en RU
Seguridad e investigaciones, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Act Review

5,0 el mes pasado Nuevo

Puntos a favor:

The fact that it is simple to use and that the costs are much better than sugarCRM, i also liked that [sensitive content hidden] who was out sales advisor was fantastic, nothing has ever been to much bother for him and even after completing our purchase he is still available to help.

Puntos en contra:

Can be a little slow and clunky at times.

Respuesta de Act!

el mes pasado

We are so happy to hear that you're enjoying Act!'s ease of use and feeling the benefits of the support we provide to you and your business. We appreciate you leaving this review Jonathan!

Karina
EE. UU.
Alimentación y bebidas
Ha utilizado el software durante: No especificado
Fuente de la reseña
Fuente: SoftwareAdvice

Constant glitches, awful customer service

1,0 hace 9 años

Puntos a favor:

At this moment, I am struggling to think of anything positive to say about my Act! experience. Both my boss and I have had problems since we bought it. I have lost entire days' worth of sales time on the phone with their tech support trying to fix issue after issue. And to make matters worse, they keep telling me to give them more money if I want better, faster, more competent customer service. All I want is for the program to work correctly and do what they promised it would do!

Puntos en contra:

This program is seriously glitchy, and the customer service experience has been bad. I have spent countless hours on the phone trying to get issues resolved. And to add insult to injury, they keep telling me that if I want better customer service and faster, more professional support I need to give them more money. If you believe in your product then, stand behind it and fix it. My boss and I have spent enough time (and money via lost sales revenue) dealing with Act's technical issues already, so I wish they would stop telling me we need to shell out more. After two days on the phone with them, having been escalated to their Level 3 support guy, my Outlook started to have problems immediately after hanging up with him. I have never had a single problem with Outlook since I started using it. Over the last two days, three different tiers of tech support have remotely accessed my laptop, gone into my Outlook as administrators, and messed around with it. Though they managed to fix the mail merge issues I was initially having with Act!, they clearly messed up my Outlook along the way. Now they claim it is a complete coincidence that Outlook started sending me error messages the moment I hung up with their top tier tech guy. They keep telling me the problems are not related, it is solely the problem of Outlook, they are not experts in Outlook, and I should call Outlook's tech support for help. Clearly, it is not a coincidence or unrelated. And clearly, they are confident enough in their Outlook expertise to go into my program and mess with it. And as tech support for a software program that works with Outlook, they should be trained and qualified to work with Outlook in the first place. I have asked repeatedly to have their top tier guy call me back. He knows what he did, so he should be able to track down his mistake and fix it. But they keep saying they can't do that without me shelling out more money. As if all of that wasn't enough, during my last conversation with their support, I had to force the rep to stop trying to get me off the phone and to fix the new problem that had cropped up with Act! just today: the loss of my email history. It took her close to an hour, and she finally discovered that my email history was now gone from Act! because one of the three techs who has remotely accessed my computer over the last two days accidentally replaced my database with a demo database. And even in light of that, she still tried to say that the issue with Outlook had nothing to do with anything their tech staff did. She continued to insist it was all just a coincidence. I told her I felt the time had come to talk to a supervisor, and I asked her to put one on the phone. After placing me on hold once again, she finally came back and said a supervisor was unavailable, and one would have to call me back in 10 minutes. It ended up taking close to an hour to hear from him. He did finally fix the Outlook problem, but when I asked him what I should do if the error messages come back in an hour or two, he said I had to start all over again from the bottom. The whole routine: wait on hold, start with a low-level tech, slowly work up the ladder, all of it. That or pay the fee. The next day, the Outlook error message came back! And I had to lose that day as well trying to get them to fix it. I spoke to my boss, and he said the same thing happened to him a while back, where they tried to blame Outlook. So my boss said he started a conference call with the Act! tech guy and the Microsoft tech guy on the phone at the same time, and lo and behold, the problem turned out to be with ACT, not Microsoft.

Bo
Bo
Customer Service Ambassador en RU
Usuario de Linkedin verificado
Banca, 10.000+ empleados
Ha utilizado el software durante: Prueba gratis
Fuente de la reseña

Easy tool

4,0 hace 3 meses

Comentarios: Only had the change to use free trial, integrated with Sage 360 as it is owned by Sage. Created a few marketing automation and went live as well, got great results, it had potential. Used its app also to track progress and results.

Puntos a favor:

Mostly used Act's features of contact management and marketing automation in CRM, it has a feature that brings together all of the customer data into a centralized database. Using automation tool is so easy and helps you track every steps.

Puntos en contra:

Not so many features but the essential features are enough to get what is really needed. The support for the product has ended.

Respuesta de Act!

hace 3 meses

Thank you, Bo for your review. We value your feedback! It sounds like you might be using an older version of Act! and hope you'll check out this webpage for information about our exciting new features and enhancements. https://www.act.com/upgrade-center/

Daniel
Owner en EE. UU.
Impresión, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Very good Sales software

5,0 hace 2 semanas Nuevo

Comentarios: Very good, we use it daily and it really helps us do our job of sales and shipping.

Puntos a favor:

I have been using ACT for 20+ years and like it.

Puntos en contra:

When it went into the cloud, pros and cons. pros were backup, ease of accessibility, but cons are we get booted off several times a day and need to sign back on.

Respuesta de Act!

la semana pasada

We love our longtime, loyal customers and appreciate you taking the time to leave this review, Daniel, and let us know that Act! is helping your sales and shipping efforts!