Act!

Love the ease of use for both entering data and retrieving info

Comentarios: I use it to track my clients and prospects and I can tell anyone the last time I made contact, what that was - letter, Email, Phone Call, etc. and it allows me to connect important info to any of my clients, prospects, friends and family.

Puntos a favor:

The fact that I was able to use the product immediately with no instruction was a great pro. Entering data and retrieving info about a client is easy, and building history of calls, Email messages, letters in a record is great.

Puntos en contra:

I am not happy with support as all they do is provide a fix when there is a problem, but not direction in how to build reports or use other functionality. I have had to fix the same problem with direction from their service group several times. If I ask for help with reports they tell me I need to find a consultant for that.

A GOOD STABLE BASE FOR CRM ... JUST WISH ENHANCING WAS A LITTLE EASIER

Comentarios: We need ACT, and it is the core of what we do. We would like to see ways that we can add depth and richness to a good platfrom

Puntos a favor:

I like the fact that a team of 5 can share effectively in real time, I like the ease of changing layouts and adding fields, and with Seamless the ablity to easily prdcue high quality documenation. It's link to outlook and ODBC is good and it is a stable, which being at the core of our business is a good thing

Puntos en contra:

There are many things I think we could do to be more productive but can't, and we do see fields being changed or lost "by themselves". The web version was a poor version of the Pro, and we haven't been able to make it available when offline, which is a frustration.

My Review

Puntos a favor:

Marketing automation is easy to use and tracks email quite well.

Puntos en contra:

A lot of marketing emails don't get through to clients. I have to send the emails to myself and then resend it to the client.

I used ACT but have stopped after 30 years

Comentarios: It is a great shame, I liked the software but it became hard to use and uneconomical to use when we take on more people.

Puntos a favor:

This used to be my favourite software, I had it originally of 5 1/4 floppy disks, I think it was version 2, I used it daily, Version 6 was really good, and the changes started, they kept adding features, and then more features.

Puntos en contra:

I live on an Island, normally internet reception is good, power, on the other hand, can be quite spasmodic, I had another problem when everything went online, the would go and my router stops. no CRM, It was then that I began to consider what to do. keep it or change (or go into competition with them).

Act is the affordable options

Comentarios: Overall Act has been a strategic software choice for our organization.

Puntos a favor:

Act has a lot of the features more expensive CRM’s offer without sacrificing usability or features. It is feature rich and simple to use.

Puntos en contra:

Act hasn’t had many changes in the last two years. I would like to see more growth for this product.