Kindful
¿Qué es Kindful?
Kindful proporciona a los empleados de organizaciones sin ánimo de lucro un potente software de gestión de donantes que ayuda a organizar los datos y administrar mejor a los donantes para causar un mayor impacto en el mundo. Con páginas de donaciones online, base de datos de donantes, herramientas de creación de informes y asociaciones integradas con servicios líderes en el sector, la plataforma de Kindful está diseñada para ayudar a los empleados de organizaciones sin ánimo de lucro a gestionar donantes fácilmente, ahorrando tiempo y creando mejores perspectivas.
¿Quién usa Kindful?
Kindful presta servicios a organizaciones sin ánimo de lucro con distintas misiones que buscan flujos de trabajo más simples y una menor redundancia. Estas organizaciones creen en el poder de las conexiones online y la recaudación de fondos.
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Opiniones de Kindful
Nikki
Alternativas consideradas:
Great for a mid sized non-profit and amazing customer service
Comentarios: Overall, I love the ease of use of the software. My team isn't intimidated by it and are able to get on and navigate it well. Usually, if there is something that isn't easily available, the Kindful team will find a work around for the problem.
Puntos a favor:
I love the ease of use of this software. And when I don't know how to do something, their customer service team is always available to talk and will figure it out. Kindful's customer service is beyond anything I have ever experienced.
Puntos en contra:
There are a couple of features that I think should be available but are not. However, I have found that no software has it all.
Usuario verificado
Alternativas consideradas:
Customer Service and Powerful Updates make this an excellent CRM
Comentarios: We use Kindful for all our donor, sponsor and grant tracking. It has all the features of any of the competitors and has an aesthetically pleasing, easy to use interface. I love the follow up tasks option, which helps for good donors stewardship. It also recently has a Wealth Data option integrated into the software. We don't pay for the extra, but event with our minimal plan, we get a little information. It's been great for a smooth transition in staff, since it's easy to see donor giving history, relationships with other people/org, as well as contact histroy.
Puntos a favor:
The customer service is INSANE. It's timely and they will work with you until theyu find a solution. Even more, many issues I've had have been resolved when they do updates. They really listen to their customers and take their feedback into mind when doing updates.
Puntos en contra:
There are very limited options for customizing mail. It's a great option to be able to automatically send tax receipts, but I wish we could upload a custom header. You can upload your logo, but it appears small on the pdf.
Greg
Makes life easy for us
Comentarios: Overall it has been really positive but was painful for those months of the conversion of quickbooks.
Puntos a favor:
The easiest part is logging donations and automating receipts at end of year. Setting up specific campaigns is really easy.
Puntos en contra:
The challenges from moving from Quickbooks desktop to Quickbooks online was really painful. Choose one and stick with it.
Jim
Strong for "Cash" Transactions - NOT so Strong for "Non-Cash" Donations
Comentarios: Currently, our overall experience is rough to say the least - particularly with "non-cash" approach/needs. They have made the "non-cash" part of this software so cumbersome that it truly has become a "time waster" and not efficient for us. Their team has certainly attempted to be helpful - but most times it's merely referencing "blog" articles, link, etc... (which I've typically done BEFORE ever reaching out to the support team). And, suggestions don't really appear to be taken seriously - since no one follows-up with those, nor do they indicate any changes for upgrading and/or making significant changes based on suggestions.
Puntos a favor:
Ease of use is fine for "cash, checks, credit card, etc." transactions - but NOT for "non-cash" donations. Monthly subscription and pricing. I also really like the "interface" and virtual/multiple access for our entire staff/team. The "dashboards" nice - but missing a lot of detail - especially for "non-cash." I do like the "help" section which is part of the dashboard - which allows you to also ask direct questions and provide a related URL. Integration is nice - but even then the vendors have issues related in how they actually integrate with Kindful proper - adding more work in the end (ex: ClickBid).
Puntos en contra:
Kindful's treatment of "Non-Cash" donations is so far removed from the way "cash, checks, credit card, etc" transactions are handled - it simply works against us and makes to many "hoops" to jump thru in attempting to manage data for "non-cash" donors. Especially, since 85% of all our donations are "non-cash." If you have a lot of "non-cash" donations - this is probably not the best choice for you at this point. The "email editor" is archaic given today's need for appealing design and fast-paced email communication cycles - to all areas of donors. The "dashboard" is nice - but again is geared mostly to "cash, check and credit, etc" transactions and not "non-cash" - and limited stats. Attempting to prepare and issue "tax receipts" for ALL donors - has been extremely difficult and frustrating. The "reporting" approach is cumbersome and not instantly informative in regard to statistics, especially. Most reports have to be exported to sort and manipulate the data. Further, most PDFs and reports have to be "sent" later from Kindful - there's very little instant access/immediate download.
Usuario verificado
Glad we chose Kindful
Comentarios: We have been happy with our experience with Kindful. They offer monthly trainings that our staff have taken advantage of to learn more about the program.
Puntos a favor:
Kindful has been a great mid-tier resource for our organization to manage ~$500,000 in annual fundraising. We have approximately 10,000 contacts; Kindful integrates well with Mailchimp for our e-newsletter. Batch transactions are very easy to process, which has helped greatly.
Puntos en contra:
The search queries can be a little difficult to figure out how to access the info that you want, and I wish there was a little more that could be done with the queries and reporting.
