---
description: ¿Qué piensan los usuarios de Customer Thermometer? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Customer Thermometer.
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title: Customer Thermometer - Opiniones, precios y características - Capterra España 2026
---

Breadcrumb: [Inicio](/) > [Herramientas para medir la satisfacción del cliente](/directory/30541/customer-satisfaction/software) > [Customer Thermometer](/software/133435/customer-thermometer)

# Customer Thermometer

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> Herramienta de comentarios con un solo clic que permite a tus clientes poner una calificación y dar su opinión al instante. Genera tus propios botones e incrústalos en cualquier lugar.
> 
> Veredicto: 18 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Vista rápida

### ¿Quién usa Customer Thermometer?

Empresas B2B y B2C que desean obtener la opinión de los clientes en tiempo real.

## Estadísticas y valoraciones rápidas

| Métrica | Valoración | Detalles |
| **En general** | **4.9/5** | 18 Opiniones |
| Facilidad de uso | 4.8/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.9/5 | Basado en las opiniones generales |
| Relación calidad-precio | 5.0/5 | Basado en las opiniones generales |
| Funcionalidades | 4.8/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Customer Thermometer
- **Constitución**: 2010

## Contexto comercial

- **Precio inicial**: 9,00 US$
- **Modelo de precios**:  (versión gratuita disponible) (Prueba gratuita)
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, hebreo, húngaro, indonesio, inglés, irlandés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe
- **Países disponibles**: Alemania, Argentina, Australia, Brasil, Canadá, China, Estados Unidos, Francia, India, Japón, México, Nueva Zelanda, Países Bajos, Reino Unido, Sudáfrica

## Funcionalidades

- Alertas y notificaciones
- Análisis de sentimientos
- Análisis de tendencias
- Análisis visual
- Benchmarking
- Biblioteca de preguntas
- Comentarios anónimos
- Creación de informes/análisis
- Encuesta móvil
- Encuestas y comentarios
- Estructura de encuesta CES
- Estructura de encuesta CSAT
- Estructura de encuesta NPS
- Estudios de pulso
- Gestión de comentarios
- Gestión de correo electrónico
- Gestión de encuestas/sondeos
- Gestión de la experiencia del cliente
- Gestión de los comentarios negativos
- Gestión de respuestas
- Importación y exportación de datos
- Lógica de exclusión
- Marketing por correo electrónico
- Modelos personalizables
- Notificación de opinión de usuario
- Panel de actividades
- Panel de comunicaciones
- Preguntas personalizables
- Recolección de respuestas sin conexión
- Seguimiento de la participación
- Solicitud de opinión de usuario
- Supervisión de quejas
- Third-Party Integrations
- Varios idiomas
- Visualización de datos

## Integraciones (en total: 83)

- AWeber
- Accelo
- ActiveCampaign
- Administrate Training Management
- Asana
- Atera
- Autotask PSA
- Braze
- BrightGauge
- Campaign Monitor by Marigold
- ConnectWise Automate
- Constant Leads
- Dotdigital
- Drift
- EMMA

… y 68 integraciones más

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Herramientas para medir la satisfacción del cliente](https://www.capterra.es/directory/30541/customer-satisfaction/software)

## Categorías relacionadas

- [Herramientas para medir la satisfacción del cliente](https://www.capterra.es/directory/30541/customer-satisfaction/software)
- [Software para gestión de reseñas](https://www.capterra.es/directory/31024/review-management/software)
- [Software de gestión de experiencia del cliente](https://www.capterra.es/directory/30671/customer-experience/software)
- [Soluciones de motivación para empleados](https://www.capterra.es/directory/30817/employee-engagement/software)
- [Software de compromiso del cliente](https://www.capterra.es/directory/30906/customer-engagement/software)

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2. [Vantage Circle](https://www.capterra.es/software/167264/vantage-circle) — 4.7/5 (5122 reviews)
3. [Slack](https://www.capterra.es/software/135003/slack) — 4.7/5 (24046 reviews)
4. [SurveyMonkey](https://www.capterra.es/software/32728/surveymonkey) — 4.6/5 (10426 reviews)
5. [Workhuman](https://www.capterra.es/software/125670/workhuman) — 4.8/5 (2157 reviews)

## Opiniones

### "Fun company and easier deployment than most" — 5.0/5

> **Alicia** | *19 de junio de 2020* | Práctica de la abogacía | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Customer Thermometer has flexibility in setting up the thumbs up/down for email, websites, and other online portals. It didn't require extensive coding skills, but it isn't pushbutton either, which is why it is flexible. I found it to be the easiest to use and customize out of several solutions I tried. They also have good customer service and their pricing scales depending on how active your traffic is.
> 
> **Desventajas**: Like all review software, it requires some skill to set up. This is not easy for people who are not comfortable with at least intermediate tech skills. But you do not need to be advanced or a proficient coder.
> 
> I wanted feedback on how my employees were operating with clients. It was somewhat enlightening. I also wanted reviews that I could publish to my website as testimonials.

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### "Great product and customer service" — 5.0/5

> **Camila** | *12 de abril de 2022* | Servicios financieros | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Makes collecting feedback incredibly quick and easy, increasing response rates;
The different reports make it possible to analyze the information effectively;
Very customizable, from the icons to the full landing page, you can create all thermometers that you might need with your company's full visual identity;
The user guide is great, giving you a lot of autonomy when creating the thermometers, but if you do need customer support, they always reply very quickly;
Zendesk integration is amazing;
Drivers are a great way of getting responders to give you a little more information, without them needing to write a comment;
Low cost (which made it easy to justify the cost internally) and the ability to switch to the at the beach plan, which for only USD 9 lets you keep using stored credits.
> 
> **Desventajas**: Multiple questions doesn't work very well, it's only effective for one question (there is a way to do multiple questions, but it doesn't look great);
Can't collect the responder information automatically when using it via Outlook, responders have to be prompted to input their data;
NPS blast e-mail isn't very customizable, I wish we could alter the html or have it be similar to the landing page settings.
> 
> 100% amazing, we've implemented it with our Customer Support and Customer Success teams on Zendesk, it's been great for collecting customer feedback. The one-click solution increases response rates and the drivers give us a better idea as to why the customer selected that rating.

The fact that you can create the survey as basic links, which you can embed into images and put in the middle of the ticket has been absolutely amazing, we've been using this to survey NPS in customer relation building e-mails that our CS team sends.

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### "Great blend of simple and effective" — 4.0/5

> **Shaun** | *31 de mayo de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: Was super easy to get setup and operational, doesn't require much to get going and start collecting great data.
> 
> **Desventajas**: The reporting is certainly functional, but could us a little love to improve it's polish in field naming and attributing results to the correct technician. These meet the need 99% of the time, but could use a little more polish.
> 
> This has been invaluable in getting end user assessments, and provided insights to both us and out clients stakeholders by giving the people we support a voice for all to hear.

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### "Focused Customer Engagement Solution" — 5.0/5

> **Annex** | *6 de mayo de 2024* | Práctica médica | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: Customer Thermometer makes customer relationship well managed, and there are dynamic commitment for a long-term relationship.
> 
> **Desventajas**: Customer Thermometer has an impressive approach for dynamic customer assistance.

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### "The Focus Solution for Customer Relations" — 5.0/5

> **Nickis** | *9 de mayo de 2024* | Ocio, viajes y turismo | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: Customer Thermometer makes determined surveys, and it increases the value for the market research.
> 
> **Desventajas**: Customer Thermometer has a proficient form of allowing communications to be straightforward.

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## Enlaces

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