Kareo Clinical

#1 User-Friendly EHR Ever Used!

Comentarios: In my experience of over twenty years using various EHR software platforms, I and can honestly attest that Kareo is by far the most user friendly and comprehensive EHR I have encountered in my professional career. I plan to be a loyal customer for life, thank you, Kareo!

Puntos a favor:

Kareo is; user-friendly for people with little software experience, ready to go with little training, excellent implementation support, good customer service, amazing templates, forms and SALT Feature that cuts time & makes documentation a snap. The formatting/presentation of EHR notes is organized & professional. I love how I can select what information to share and can easily do so through the Care Coordination feature option in each note. I enjoy having all my medical, billing, records, HIPAA approved/secured Telehealth platform, Reputation Watch, client engagment, and much more...all from one vendor! Lastly, Kareo always asks for feedback on how they can improve & additionally demonstrates their value to customer service by providing excellent communication, accountability & follow-through. Kareo offers a superior platform and fair pricing. Highly recommended.

Puntos en contra:

I would like to be able to attach documents to the internal email system when communicating with patients.

Kareo Clinical

Comentarios: Overall, our practice has had a pleasant experience. Other than some minor things that could use improvements we are satisfied. We can see that Kareo is working on improvements as they update us monthly.

Puntos a favor:

The software is user friendly. It has been easy for new hires to pick up and all staff in our facility including providers feel it is easy to use. They have made many daily features easily accessible such as ordering labs, sending referrals, sending msgs to patients, and scheduling. They give you updates on any new features added including links to videos on how to use new features. Issues have been minimal but when I do have issues customer support is always more than helpful, and the wait time to talk to a human on the phone is never that long. Overall best software I have had the opportunity to use in my career.

Puntos en contra:

The referral loop system could use some upgrading in my opinion. Erx requests section has become a chore. For example, one patient will have 6 medications, and I have to click on each one and deny/approve each one individually, I would like to have the option to select multiple medications for one patient and select the response and submit. Especially when denying the medications, if I am denying one I am denying all, it is time consuming to go through each one. Also, the denial reason section is limited. I wish I could click "other" and have a section to type my response. It is almost always the scenario where the pharmacy is trying to refill and old Rx and a new escript was sent in that they are over looking. I would like to be able to leave a msg for them with the denial. Another minor issue is that when we are gathering patients history we have the option in the chart sections "social history, & medical history" to add "custom items" this section you can add but not delete items.

It is good when it is working well. sometimes

Comentarios: it has been working well so far. But somedays it delays my work when it is not working.

Puntos a favor:

The electronic medical records and scheduling is what I like best about Kareo

Puntos en contra:

When it stops working and delays my work

Support has no clue

Comentarios: I would not recommend at all to anyone. The team behind Kareo have zero knowledge of their own setup/software much less how clients use the platform.

Puntos a favor:

Easy to use when workingIs fine for teamwork

Puntos en contra:

Support never actually supports.Fault is always on customer/clientsNot HIPPAA complaint

group practice

Puntos a favor:

easy to use and navigate. fast and user friendly

Puntos en contra:

if you are going to sign up as a group: make sure that you are an account owner also because you can be removed from the account and not have access to your own notes. the owner owns your notes. the migration process takes time and notes do not come over, only patient demographics and schedule. medications do not migrate over either. Its a hassle to move your data over.