¿Quién usa Intercom?
Intercom cuenta con más de 30 000 clientes en todo el mundo, desde grandes empresas como New Relic, Sothebys y Shopify hasta empresas más pequeñas como Airtable y Coda.
¿Qué es Intercom?
Intercom ofrece un conjunto de productos de mensajería para empresas que aceleran el crecimiento a lo largo del ciclo de vida del cliente. Proporciona una plataforma de crecimiento completa para marketing, ventas y asistencia. Las empresas más exitosas del mundo como Atlassian, Shopify y New Relic usan Intercom para impulsar el crecimiento a través de chat, bots y comunicaciones personalizadas con los clientes.
Información sobre Intercom
Intercom
https://www.intercom.com/
Fundada en 2011
Resumen de precios de Intercom
Intercom no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Intercom está disponible a partir de 39,00 US$/mes.
Precio inicial
39,00 US$/mes
Versión gratuita
No
Prueba gratis
Sí
Implementación
En la nube, SaaS, web
Móvil: nativo de iOS
Móvil: nativo de Android
Formación
En directo en línea
Seminarios web
Documentación
Asistencia
Horas laborables
En línea
Funciones de Intercom
El proveedor no ha rellenado esta información.
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Opiniones de Intercom
Mostrando 5 de 707 opiniones
Liam M.
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Valoración global5/5
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Facilidad de uso5/5
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Funcionalidades4/5
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Asistencia técnica5/5
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Relación calidad-precio4/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 1/8/2019
"Not Much Competition"
Comentarios: Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.
Puntos a favor: From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow. Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution the quickest way possible given the same entry method. Type "adding users" in an application with Intercom support will quickly both deliver you articles that can potentially solve your problem or will also quickly deploy a CSM to you to answer it directly in case it was a bit more complex. Best part though is the feedback cycle, you're typing exactly what you want to know into the application and if no articles return: New Content Topic.
Contras: Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves. Given they are the industry leader, it can come at a premium for a larger organizations.
- Fuente de la reseña
- Publicado el 1/8/2019
Peter C.
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Valoración global4/5
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Facilidad de uso3/5
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Funcionalidades5/5
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Asistencia técnica4/5
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Relación calidad-precio4/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 13/12/2019
"Complete Package"
Comentarios: We had the opportunity to start fresh with a new ticket system/knowledge base so were shopping around. We came across Intercom and never looked back. While it has those things it is so much more being a central place to manage all our client related communications. It is by far the application I use most day-to-day.
Puntos a favor: Using Intercom has been an amazing experience. It is well thought out, full featured and continues to improve all the time. It has become an essential tool to communicate with our leads/clients. What is great is we can reach them (and they reach us) wherever they are: our website, in our web app, our mobile apps, email, etc.
Contras: While it starts off cheap depending on the features you choose to use and your volume it can start to get expensive quick. I'm not saying the product still doesn't provide value (it absolutely does) just if I had to pick what I liked least I would say cost.
Respuesta de proveedores
por Intercom el 18/12/2019
Hi Peter,
We really appreciate you leaving us a review and are so happy to hear Intercom is an essential part of your customer communication.
Thanks also for your feedback on pricing. We work really hard to align our pricing to the value you are seeing. Please get in touch if you would like to discuss your subscription options with us.
Kate (Intercom - Customer Engagement)
- Fuente de la reseña
- Publicado el 13/12/2019
Beat R.
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Valoración global5/5
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Facilidad de uso4/5
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Funcionalidades4/5
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Asistencia técnica2/5
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Relación calidad-precio4/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 17/7/2020
"Advertising for Intercom in every E-Mail"
Comentarios: We have been using the solution productively for some time now, then discontinued it for cost reasons. Now a plan was booked and cancelled in a new subscription structure again as a test. In the plans up to Pro, the customer also figures as an advertising slingshot, since an advertising line for intercom is always included in every e-mail. Since we did not want this at all (after all, the plan already costs 99 dollars / month) the test was finally cancelled. Intercom didn't want to offer a solution to this, except to offer updates to the next higher subscription (499 dollars / month) which is not affordable for a small company.
Puntos a favor:
+ Beautiful design, with many useful details.
+ Good iOS and Android app with slightly limited operation.
+ An easy to understand messenger for the customer.
+ Customisable messenger with colours, text and details.
Contras:
- High price and only monthly plans.
- Platform only in English.
- Minimal help center, but large but confusing Academy pages.
- Tedious setup help, although the setup itself is not complex.
- Support replies take up to two days, in English only.
Respuesta de proveedores
por Intercom el 30/7/2020
Thanks for taking the time to leave us this review Beat and letting us know about your intercom experience. I'm sorry to hear that we're not the right fit for you at this time, but thank you for sending us your feedback.
Kate (Intercom - Customer Engagement)
- Fuente de la reseña
- Publicado el 17/7/2020
Guy Z.
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Valoración global1/5
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Facilidad de uso1/5
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Funcionalidades1/5
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Asistencia técnica1/5
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Relación calidad-precio1/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 25/2/2020
"Horrendous company, be careful of getting locked in"
Comentarios: Absolutely horrible in every possible way.
Puntos a favor: The UI allowing to construct auto-messages
Contras:
They lure companies in to integrating intercom into the workflows and take advantage of the difficulty of later migrating to another product, in order to jack up the prices to ridiculous levels. We've had to complain multiple times each year for drastic overcharges (think 3x) and fight with them for months until they would process some refund (after numerous lies and diversion attempts by their reps).
Unethical company, unethical staff, can't be trusted one bit as a business partner.
Also be aware that they do not grandfather plans, and you are at their mercy, they can at any time give you a short notice before "updating" the pricing structure. The most recent "update" would have caused a ~5x in price, getting us to flee to another provider at a great internal cost.
Respuesta de proveedores
por Intercom el 4/3/2020
Hi Guy - first off, I want to apologize for the difficulties you've had. Since Intercom started, we've focused entirely on the idea of strong customer relationships and I'm sorry that we let you down here. I hope I can clarify why these pricing changes are being made and provide some more context.
We've recently changed our pricing model to a simpler one that we believe is better aligned with the value our customers get from the product. That meant an increase in price for some customers and a decrease for others.
Getting pricing right at Intercom has admittedly always been really challenging for us, but we don't want you to feel this way.
I'm sorry to see you go as a customer. If you'd like to speak to your account manager (or me directly) about what happened for your account specifically, we'd really love to chat. You can email me (phil at intercom dot com) if you're open to a conversation.
Phil (Intercom - Customer Engagement)
- Fuente de la reseña
- Publicado el 25/2/2020
Miquel T.
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Valoración global4/5
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Facilidad de uso5/5
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Funcionalidades4/5
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Asistencia técnica5/5
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Relación calidad-precio4/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 18/7/2020
"Good for startups"
Comentarios: You can apply to a startup program, which costs 49$/month. Money is worth it.
Puntos a favor: To send push notifications without building anything from your end.
Contras: You can't send images on the push notifications
Respuesta de proveedores
por Intercom el 30/7/2020
Thanks so much for leaving us this review Miquel. It's great to hear that you're taking advantage of our early stage program - it really is an incredible offer and we're working on ways to make it even better!
Kate (Intercom - Customer Engagment)
- Fuente de la reseña
- Publicado el 18/7/2020
