Zen Planner
¿Qué es Zen Planner?
Este completo software de gestión de miembros para gimnasios proporciona todo lo que necesitas para convertir tu pasión en un negocio exitoso. Con procesamiento de pagos y facturación automática, sitios web integrados con generación de clientes potenciales, programación, comercio minorista, automatizaciones, aplicaciones para miembros y personal, creación de informes detallados y más, tienes todo lo necesario para crecer, consolidar y retener a tus miembros.
¿Quién usa Zen Planner?
Propietarios de negocios de fitness que desean pasar su tiempo haciendo lo que aman y compartiendo su pasión en lugar de sentarse detrás de un escritorio a gestionar el trabajo administrativo que conlleva su negocio.
¿Tienes dudas sobre Zen Planner?
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Opiniones de Zen Planner
Jody
Very Helpful Customer Service!!!
Comentarios: Zen Planner software has enabled our company to introduce a program to our customers in a seamless fashion. Their customer service was vital in helping us with this process.
Puntos a favor:
The software is very slick and versatile!
Puntos en contra:
There was a lot to learn that I wasn't familiar with.
Respuesta de Daxko
hace 4 años
Happy to hear it - thanks Jody!
Itzak
Alternativas consideradas:
Perfect for managing a martial arts studio
Comentarios: I was really impressed on how well they understand how martial art schools work. The software takes into account everything you need to keep your school running - from scheduling out classes students reserve for, to taking payments and setting up merchant accounts, to desk check-in software, to students having their own portal to track their membership and status. Customer support was very helpful during the onboarding.
Puntos a favor:
You can tell this software was designed for martial artists. One of my favorite things you can do is designate belt rankings to students, and design your system in a way that when a student is ready to test for the next belt, whether its the amount of time they've been training with the studio, to achieving certain skills required, Zen Planner notifies you and helps you plan belt testing. I loved that they recognize how important it is for martial art schools to know where students rank. I was able to plan out all my belts, what skills are required and minimum of time with the school they need to have to test. Most gym software don't recognize all the small nuances that martial art schools need to track where their students stand.
Puntos en contra:
The apps for desk login can be a little buggie sometimes and require an update or reset the iPad to get the software to work.
Respuesta de Daxko
hace 2 años
Thank you so much for your review. We are proud to empower and serve martial arts communities around the globe.
Liz
Used it for three years - feature rich but hard to use
Comentarios: We switched from Mindbody to Zenplanner and used it for three years. Zenplanner is chock full of features (other than membership discounts, as mentioned above), but it's so full of features that it becomes clunky and hard to use. I could do just about anything from my admin account, but my fellow coaches who spent less time in it had a harder time working with it. Customers also struggled a lot. We have now switched to Upper Hand, and while it has fewer features and the reports aren't as good, our customers are actually booking their own classes instead of making me do it.
Puntos a favor:
I was the primary account administrator, and I could fix just about anything retroactively. Once you really know your way around, it's got almost everything you could think to want. There are a lot of customization options for emails you can send your customers, and it was easy to check which emails an individual had opened. The reports were great. Best reporting I've seen, and it's pretty much the only thing I'll miss. Support was good - very responsive, with multiple ways to contact them. I also appreciated the discounts they gave businesses at the start of the COVID shutdowns.
Puntos en contra:
The software was very difficult for customers to use, so much that about half of our parents (and a couple of our coaches) just wanted me to do everything for them. Doing so on my end was time-consuming. Zenplanner offers some options to integrate with our existing website, but it didn't work in every circumstance. What customers could do from our primary domain was pretty limited, and it wasn't easy to switch back and forth between our site and the ZP site. Zenplanner does not offer automatically-applied membership discounts, so we had to have customers use offer codes. Membership discounts (such as on retail or private lessons) are pretty standard in fitness businesses and not having that option was a major pain. There was no way to easily see which coaches had availability at which times.
Jen
Alternativas consideradas:
Customer support is outstanding
Comentarios: I'd give it a B- on a grading scale. The customer support is outstanding but any time you want to go beyond just keeping track of how many students you have, things become way too complicated.
Puntos a favor:
Customer support really is top notch. The on boarding team is fantastic and truly went out of their way to ensure we had every available resource for success. Any little quirky issue or question we have is answered quickly and professionally by the customer support team. They are fantastic.
Puntos en contra:
The basics are great but it seems to go from "ok to use" to "I have absolutely no idea what to do here" the minute any complication arises. There does not need to be a "staff user" and a "kiosk mode" on the Ipads, it confuses everyone and wastes a lot of time. Converting reports to pdf feature should be a breeze, but doesn't convert the entire report and is useless. It should have a much easier pos system as well. No real way for instructors to leave notes for students, why not? Never use the mass email or text because its just too complicated-these things can be fixed if they gave it some attention.
Respuesta de Daxko
hace 3 años
Thanks, Jen, we'll pass your good words on to our customer support team!
Maribel
Alternativas consideradas:
Keeps me organized
Comentarios: I'm not the most organized person and doing all admin, billing as well a coaching my clients, Zen Planner helps to keep the back end of my business organized and running smoothly. The automations are great if they're set up correctly. Their customer support is amazing!! Not much waiting time and my issues are always resolved. When I started, they're pricing was pretty competitive. Although, they've gotten much pricier over the past year.
Puntos a favor:
Having automated billing, emails and scheduling. Being able to pull billing reports at a moment's notice to see where my finances are is a plus.
Puntos en contra:
Having so many options for reports and automations. It can be very confusing at times and sometimes having two steps to accomplish a task isn't clear.
Respuesta de Daxko
hace 3 años
Thank you, Maribel!
