Zen Planner

goind mode zen with Zen planner

Comentarios: Buena, es un excelente medio de gestión para los gimnasios

Puntos a favor:

Una de las cosas que mas destaco es el excelente servicio al cliente y lo explicativo que son para la implementación del software lo cual ayuda bastante a la implementación del mismo en el entorno

Puntos en contra:

Nada que añadir por ahora, el software simplemente se desempeña bien.

Very Helpful Customer Service!!!

Comentarios: Zen Planner software has enabled our company to introduce a program to our customers in a seamless fashion. Their customer service was vital in helping us with this process.

Puntos a favor:

The software is very slick and versatile!

Puntos en contra:

There was a lot to learn that I wasn't familiar with.

Perfect for managing a martial arts studio

Comentarios: I was really impressed on how well they understand how martial art schools work. The software takes into account everything you need to keep your school running - from scheduling out classes students reserve for, to taking payments and setting up merchant accounts, to desk check-in software, to students having their own portal to track their membership and status. Customer support was very helpful during the onboarding.

Puntos a favor:

You can tell this software was designed for martial artists. One of my favorite things you can do is designate belt rankings to students, and design your system in a way that when a student is ready to test for the next belt, whether its the amount of time they've been training with the studio, to achieving certain skills required, Zen Planner notifies you and helps you plan belt testing. I loved that they recognize how important it is for martial art schools to know where students rank. I was able to plan out all my belts, what skills are required and minimum of time with the school they need to have to test. Most gym software don't recognize all the small nuances that martial art schools need to track where their students stand.

Puntos en contra:

The apps for desk login can be a little buggie sometimes and require an update or reset the iPad to get the software to work.

Go elsewhere

Puntos a favor:

At first the software fit most criteria's that our business needed. They had great integration to our existing merchant. Great membership customization, billing, customizable charts, and belt promotion system.

Puntos en contra:

Software had a bland, early 2000's look to it UI. Very outdated. Our member's portal lacked tons a features and many of our members disliked having to go into their app to setup or alter anything. Signing up a new student or trial lesson through the tablet was a mess. It lacks customization and the overall UI would not work well with our tablets. We reverted back to having our student's sign up on paper and later be added manually to the system through an administrator. Completely eliminating our paperless needs. I can keep going on about their very weak waiver system, email templates, customer support and lack of any regular updates, however, the overall reason we had to let go of the software as a whole was that they no longer supported our existing merchant. At the start of it all they were fine with us keeping our existing merchant. They charged a small $20/monthly fee for "maintenance" which I guess we were fine with paying. However, after a year or so of using we received a noticed that they were completely removing the option of us keeping our existing merchant unless we wanted to pay more than double our existing overall monthly bill. Not only were we not satisfied with the software, we were being charged more than double to keep it. Overall we would not recommend this software. It seems as if the team behind it has lost heart for the program and isn't keeping up with the competition.

Finally Found the Right System

Comentarios: This software has made this much more simple and allowed us to enhance our customers experience in our facility!

Puntos a favor:

-Set up was detailed step by step process and had video reviews that our staff could go back to -Customer service is the best that we have seen -Hotline always has a person you can talk to (have answered every question we have had and has taught us how to solve the problem should it ever come up again) - Hotline is available 7am-7pm -Email (you can send a detailed email and have it answered within one business day) - Our on-boarding assistant fallowed up with us after a month to make sure everything was running - Has easy quick reporting - Great schedule (imbeds into website so you do not have to leave company page) -Great point of sale (imbeds into website so you do not have to leave company page) - Mobil app is simple for customers and makes scheduling simple

Puntos en contra:

online mobil site cannot work with out cookies which most smart phones automatically disable so we needed to send out an email with instructions on how to enable them