17 años ayudando a las empresas
a elegir el mejor software
Zen Planner
¿Qué es Zen Planner?
El software para estudios de yoga Zen Planner proporciona todo lo que necesitas para convertir tu pasión por el yoga en un negocio exitoso. Este paquete de software cuenta con procesamiento de pagos, facturación automática, aplicaciones para miembros y personal, programación, comercio minorista, tarjetas de regalo, automatizaciones, creación de informes detallados y más. Los sitios web integrados con generación de clientes potenciales están específicamente diseñados para ayudar a hacer crecer tu negocio.
¿Quién usa Zen Planner?
Propietarios de negocios de fitness que desean pasar su tiempo haciendo lo que aman y compartiendo su pasión en lugar de sentarse detrás de un escritorio a gestionar el trabajo administrativo que conlleva su negocio.
¿Tienes dudas sobre Zen Planner?
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Opiniones de Zen Planner
goind mode zen with Zen planner
Comentarios: Buena, es un excelente medio de gestión para los gimnasios
Puntos a favor:
Una de las cosas que mas destaco es el excelente servicio al cliente y lo explicativo que son para la implementación del software lo cual ayuda bastante a la implementación del mismo en el entorno
Puntos en contra:
Nada que añadir por ahora, el software simplemente se desempeña bien.
Very Helpful Customer Service!!!
Comentarios: Zen Planner software has enabled our company to introduce a program to our customers in a seamless fashion. Their customer service was vital in helping us with this process.
Puntos a favor:
The software is very slick and versatile!
Puntos en contra:
There was a lot to learn that I wasn't familiar with.
Respuesta de Daxko
hace 6 años
Happy to hear it - thanks Jody!
Alternativas consideradas previamente:
Customer support is outstanding
Comentarios: I'd give it a B- on a grading scale. The customer support is outstanding but any time you want to go beyond just keeping track of how many students you have, things become way too complicated.
Puntos a favor:
Customer support really is top notch. The on boarding team is fantastic and truly went out of their way to ensure we had every available resource for success. Any little quirky issue or question we have is answered quickly and professionally by the customer support team. They are fantastic.
Puntos en contra:
The basics are great but it seems to go from "ok to use" to "I have absolutely no idea what to do here" the minute any complication arises. There does not need to be a "staff user" and a "kiosk mode" on the Ipads, it confuses everyone and wastes a lot of time. Converting reports to pdf feature should be a breeze, but doesn't convert the entire report and is useless. It should have a much easier pos system as well. No real way for instructors to leave notes for students, why not? Never use the mass email or text because its just too complicated-these things can be fixed if they gave it some attention.
Respuesta de Daxko
hace 5 años
Thanks, Jen, we'll pass your good words on to our customer support team!
Alternativas consideradas previamente:
A must for managing martial arts studios
Comentarios: 10/10 would recommend. We have had a great experience and enjoy using the software.
Puntos a favor:
We have been supported the entire way with their superior customer service. Everything from set up to troubleshooting tech issues, the staff at Zen Planner have been there to support and guide us in our day to day operations.
Puntos en contra:
We had an issue with a tablet that wasn't able to be resolved. However we found a work around and now have no problems whatsoever!
Very poor software with appalling customer service
Comentarios: We are a martial arts school who used the software for 3 years, on the basis that while the software didn't do everything we were looking for they were putting in product feature requests to make improvements, and to fix the many bugs in the software. After 3 years they finally came back with: "I do not have a timeline for release on features that you have suggested. Any changes or additions we make to Zen Planner need to be commonly requested, and fit into the Product Team's vision for our software. As a result, some features you have requested may never be implemented." However I have seen many other martial arts schools request similar changes. So after initially promising everything to get you signed up, they then back track if you keep following up with them trying to get a straight answer. Continuing to try and hold them to account results in: "Zen Planner is not for everyone, and it's important that you find a system that works for you. This message is providing you with notice that your Zen Planner account will be closed" and I have also heard from several other users that this has happened to them as well. So they misrepresent their software, then promise to get it working, take your money - and you invest a significant amount of time setting it up, and then more time every week doing manual workarounds waiting for a fix they never intended to make. Then they just cancel your membership without giving you enough time to transition everything, particularly changing over your billing for members. Some of the issues are: parents signing up their kids for martial arts classes is very difficult and confusing for members. They can't use the same email for their children - who can be too young to even have their own email - and then automated emails don't send as there is no email for the member. When they try it often results in an error and they try signing up multiple times, bloating the database with duplicate registrations and memberships, which are tedious and difficult to combine, that cause errors while completing. I ended up doing more admin to fix this than signing them up manually. Then booking classes for kids is so difficult I ended up doing it manually for parents. Also a main feature they promote is be belt progress skill tracking - this is designed for entering a single workout for a cross fit box, and so trying to enter results and comments for a grading against all the skills is totally unusable.
Puntos a favor:
For existing members, once you have gone through the lengthy set up process, it processes payments automatically for you, but making changes is very difficult. It is easier to just use the payment gateway provider directly and use a manual system to track it. They did have financial reporting - but I found them to be more trouble than they were worth, but I am a Chartered Accountant and might just have standards that are above minimalistic offering available on Zen Planner.
Puntos en contra:
It is extreemley difficult for parents to book classes for their kids, especially for more than one child, for more than one day - as the calendar defaults to the parent -with no classes as they don't have a membership. They need to change to the first child then click on one class then reserve a place, then go back to the start for the next class & child. Also for automations to work the child needs an email entered, and you can't use the same email as the parent, or link them to the parent. Apparently this change is too difficult as many members asked, but they won't fix it. When the automations don't work, parents think there is an error and start another registration, which creates many duplicate records in the database. Manually combining them, updating profiles, and manually sending the "automated" emails takes more time than just doing it manually. The skill tracking system is also very badly designed, it is almost unusable, and takes a huge amount of time to enter if you want to record results against all the skills a martial arts student needs to know in a single session, such as a grading or pre-grading. Members can't even see what skills they need to pass if no results are previously entered, or a summary of their skills.
