¿Quién utiliza este software?

Los desarrolladores han trabajado directamente con los operadores para construir el software. Los reservacionistas consideran que la facilidad de reservar y volver a reservar es la mejor característica, mientras que a los propietarios les encantan los informes personalizados ilimitados y ahorros.

Valoración media

928 opiniones
  • En general 5 / 5
  • Facilidad de uso 4.5 / 5
  • Atención al cliente 5 / 5
  • Funcionalidades 4.5 / 5
  • Relación calidad-precio 5 / 5

Detalles del producto

  • Versión gratuita
  • Prueba gratis
  • Implementación En la nube, SaaS, web
    Móvil: nativo de iOS
  • Formación En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia En horario ininterrumpido (atiende un representante)
    Horas laborables
    En línea

Datos del proveedor

  • FareHarbor Holdings
  • https://fareharbor.com
  • Fundada en 2013

Sobre FareHarbor

FareHarbor es un potente sistema de reservas diseñado para empresas de tours y actividades de todos los tamaños. Diseñado para brindar facilidad y eficiencia a cada aspecto de tu negocio, encontrarás todas las herramientas que necesitas para gestionar tu día a día en un panel central. Usa cualquier dispositivo para recopilar información del cliente, firmar exenciones digitales o aceptar pagos de manera segura. Hazlo todo con la asistencia en horario ininterrumpido del amable equipo de éxito del cliente.

Funciones de FareHarbor

  • Creación de itinerarios
  • Gestión de clientes
  • Gestión de presupuestos
  • Gestión de promociones
  • Gestión de proveedores
  • Gestión de páginas web
  • Gestión de reservas
  • Gestión del precio y de márgenes
  • Integración de GDS y OTA
  • Paquetes personalizados
  • Procesamiento de pagos
  • Reserva de actividades
  • Reserva de alojamiento
  • Reserva de autocaravanas
  • Sistema central de reservas

Las opiniones más útiles de FareHarbor

Very feature-rich & easy to use!

Publicado el 3/10/2019
André H.
Director of Operations
Hostelería, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Puntos a favor: - You get a beautiful overview of the day, week and month. You know exactly what's happening, who's handling it and what resources are being used;
- Flexibility is a big plus with their 'availabilities' concept. Lets us adjust the schedule in order to optimise operations with incredible ease;
- Filters that let you build your custom calendar (and save it!) are brilliant. You only see what you want to/need to see;
- Reports are highly customisable;
- Fantastic support.

Contras: - Needs work on the invoicing module, currently too basic
- API features should be expanded to allow more custom development
- Overall design could be a bit more flat/modern, not at all bad though

Fantastic booking system and team

Publicado el 2/10/2019
Camilo G.
Managing Director
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: The effectiveness of my systems and processes have been improved by 100%. The website design and 24/7 support have been more than expected. The SEO and marketing advice it's been fantastic. Thanks to Fareharbor my company improves every day. It's been a great experience in many aspects of my business. Many thanks to all the Fareharbor team.

Puntos a favor: This software has helped me in so many ways to grow my business in the tourism industry. The dashboard is very intuitive and user-friendly. Their support couldn't be more amazing, these guys are available 24/7 and super kind. They will always do their best to solve your problems or help you with absolutely anything you ask for. You can contact them over email or phone. It is very unlikely to find the perfect company but Fareharbor deserves this title. Today my company is far more efficient and profitable than a couple of years ago when I was not using them. They have helped me with web design, SEO advice, marketing advice and everything related to the daily operations of my tours. It is a 5 stars company and software. Highly recommended.

Contras: Nothing, it's pretty much amazing, I can't complain.

A powerful channel manager

Publicado el 3/10/2019
Guillaume J.
CEO
Servicios e instalaciones recreativas, Trabajador autónomo
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña 
5/5
En general
4 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: SeaZen has growed X3 every year since its first business year 2017 and may reach the break-even point in phase with our forecast. FH is a key partner for this success. Our objective for the future is still to grow. We are currently working into developing a brand licence. We wish to open more solar powered boat club. I hope this will be the opportunity to reinforce our partnership with FH.

Puntos a favor: I had a previous IT experience before creating my start-up. I found in FH a high level of quality of the support and of the functionalities available.

Contras: The 5% commission is great to start a partnership when you are start-upper. It might become an issue when the business volume will reach a certain threshold.
I was already using Stripe before working with FH. I was sure to have the best price in direct with them. Now all the business volume comes though FH and we are based upon an average commission rate. I can't check if this rate might have evolved in my interest if I was going to stay in direct with Stripe.

FareHarbor Has Finger On Pulse of My Business & Like Having One's Own Private Team!

Publicado el 30/5/2019
Shannon S.
Owner
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: I grew up with eTix, moved along with ZERVE (whom I adored) and then came into FareHarbor once ZERVE bit the dust. FareHarbor had some kinks at first but then took the torch and ran with it like a leader well in touch with things. I like that FareHarbor gets that although there's a template or universal aspect to tour businesses, that there are also some like my own that are constantly changing, evolving and pushing the envelope and do more than stay conventional. It means the world that their team is open to my evolution and are willing to work to create new dimensions to their own system to help me fulfill my vision! That's massive and money in the bank!

Puntos a favor: Sounds cliche, but it's very organic and "thinks" like someone in the tour industry. It's almost scary! It's like the software knows what I'm thinking at times, stays ahead of me but then other times, it's like I'm teaching it new things. Very collaborative feeling.

Contras: I doubt if anything is dummy proof but this is as close as it can get. I do hope that in the future, they will find a way for me to add some alternative things to the checkout for the customer. I have a product that is related to the traveler experience and would love to have it as a check out option right before they buy the tour tickets or complete the transaction because I feel its like a final sale's plug reminder that they might either jump on board with or be interested enough to go back and review the product's description and be influenced to purchase it last second. Currently its an item for sale but its too separated from where I think it needs to be personally.

Respuesta de proveedores

por FareHarbor Holdings el 10/6/2019

Hi Shannon -
We can't thank you enough for the positive feedback. We truly do consider you a partner and aim to make your experience with FareHarbor a collaborative one. That said we're always looking for ways to improve so, I'll definitely pass along your hopes for an alternative checkout for your customers. Thank you for your trust in FareHarbor and we look forward to the years of success to come! Mahalo!

Remarkably flexible. Does everything I need it to do. Support people look for ways to help my biz.

Publicado el 6/4/2018
David S.
Operations Manager
Servicios e instalaciones recreativas, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
5/5
En general
4 / 5
Facilidad de uso
5 / 5
Características y funcionalidades
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: I wrote a review for software that I use. I don't know what Capterra really does, but I might look to see if I can find a substitute for QuickBooks accounting software here.

Puntos a favor: Cleverly flexible. Has configurable settings to do all sorts of customizing of available time slots, staffing, pricing, etc. I never run into something I wish it would do that it doesn't already do. I know there are portions I am not even using that would probably benefit me even more. Easy to populate initially. I really don't remember much about that process because the FareHarbor people did most of it for me. The support team calls me from time to time to check if they can help me configure my upcoming seasonal schedule or anything else. Sometimes they contact me to notify me of new features I might be interested in. They spread non-competitive information about their other customers' experiences that might benefit me with regard to managing reviews, working with affiliates, working with concierges, etc. Integrates with Viator and Expedia and other resellers. Has never ever been unavailable.

Contras: It can't be both endlessly configurable/customizable and fast/simple at the same time. So I feel like there are a lot of clicks to get done what I need. I can't think of how to eliminate clicks though without eliminating features. Beyond that, I am reaching for ideas. Perhaps if there were some sort of integration with our QuickBooks accounting software that would be helpful. Because I am on it all day every day, perhaps an android app would be better than accessing it from the browser on my phone, but I am not sure how beneficial that would be. I am unsure how they could do it, but they as a company don't have any web presence that drives visitors to their vendors. Back when Zozi was around, they had a website that steered people to their customers but that was a different business model. I can't complain about the cost. I pay them so little that I wonder how their business model works. But I really have to get creative to think of any shortcomings. None that are software related.

Respuesta de proveedores

por FareHarbor Holdings el 10/4/2018

David, thanks for the detailed review! We appreciate the feedback. It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available.

Leer más opiniones