Salesforce Service Cloud
Por Salesforce
¿Quién usa Salesforce Service Cloud?
Las empresas que necesitan un software como solución de servicio para CRM y la gestión del servicio técnico.
¿Qué es Salesforce Service Cloud?
Con las aplicaciones de servicio técnico de Salesforce, no tienes que invertir en centros de asistencia en todo el mundo. En vez de eso, obtienes el software de servicio técnico global de vanguardia que se ejecuta en la nube en horario ininterrumpido. Con las soluciones del servicio técnico de Salesforce, obtienes todos los beneficios de hacer negocios en la nube, incluidas las actualizaciones automáticas, las nuevas funciones 3 veces al año y sin problemas de infraestructura.
Información sobre Salesforce Service Cloud
Salesforce
http://www.salesforce.com/
Fundada en 1999
Resumen de precios de Salesforce Service Cloud
Salesforce Service Cloud no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Salesforce Service Cloud está disponible a partir de 25,00 US$/mes.
Precio inicial
25,00 US$/mes
Versión gratuita
No
Prueba gratis
Sí
Implementación
En la nube, SaaS, web
Móvil: nativo de iOS
Móvil: nativo de Android
Formación
En directo en línea
Seminarios web
Documentación
Asistencia
En horario ininterrumpido (atiende un representante)
Horas laborables
En línea
Funciones de Salesforce Service Cloud
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Opiniones de Salesforce Service Cloud
Mostrando 5 de 445 opiniones
Jordan C.
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Valoración global5/5
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Facilidad de uso3/5
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Funcionalidades5/5
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Asistencia técnica5/5
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Relación calidad-precio5/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 8/8/2019
"Awesome Ticketing System"
Comentarios: Users are really more productive than previous tool
Puntos a favor: With Service Cloud, we have a complete overview on our Customers. From Lead to Case, we can log all customers activities and be proactive for their needs.
Contras: Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.
- Fuente de la reseña
- Publicado el 8/8/2019
Jennifer B.
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Valoración global5/5
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Facilidad de uso5/5
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Funcionalidades4/5
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Asistencia técnicaSin valoración
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Relación calidad-precioSin valoración
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 6/11/2019
"Everything I need on one page"
Comentarios: I love that I can manage our sales team's goals vs. actuals all in one place. I can see exactly where each prospect/opportunity is in the sales process, who the contact is and information about the company all on one screen. With the links that let me get more information about each of those areas, it's a seamless process.
Puntos a favor: I love that, compared to Salesforce Classic, I can see all of the information about the Prospect or Client that I need all on one page. I don't have to go from one page to another
Contras: It's not like any of the other CRMs that our sales team has used so there was a bit of a training curve for some of them.
- Fuente de la reseña
- Publicado el 6/11/2019
Elizabeth F.
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Valoración global5/5
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Facilidad de uso4/5
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Funcionalidades5/5
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Asistencia técnica5/5
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Relación calidad-precioSin valoración
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 24/6/2020
"Easy to Use"
Comentarios: Great for tracking contacts
Puntos a favor: The number of things you can track with this product
Contras: Needed some time to understand how to move between screens and related informaiton
- Fuente de la reseña
- Publicado el 24/6/2020
Harry F.
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Valoración global2/5
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Facilidad de uso2/5
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Funcionalidades1/5
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Asistencia técnica1/5
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Relación calidad-precio2/5
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Probabilidad de recomendación
- Fuente de la reseña
- Fuente: SoftwareAdvice
- Publicado el 21/2/2020
"NOT a good SERVICE TICKETING SYSTEM"
Comentarios: very clomzy and not effective.
Puntos a favor: its nice in its design. it can properly relate cases to client records
Contras:
This software lacks the necessary tools to properly communicate with your customers.
Customers can respond to closed tickets without getting notifications.
team isn't notified when a new ticket comes in.
overall lightening experience is a SLOW moving vehicle, wast's our teams time.
the list goes on and on
One answer to all of our issues is that we need a SALESFORCE DEVELOPER to customize the thing for us.
so unless you have a small fortune to spend on Developers to customize it to your need go with a normal ticketing system that was designed ground up for this purpose. similar to the product that salesforce bought and then killed DESK.com
- Fuente de la reseña
- Fuente: SoftwareAdvice
- Publicado el 21/2/2020
Patrick C.
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Valoración global4/5
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Facilidad de uso4/5
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Funcionalidades4/5
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Asistencia técnica3/5
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Relación calidad-precio4/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 4/5/2018
"Salesforce makes it easy to maintain a large group of sales prospects and integrates with outlook"
Comentarios: I really like the ease of use with this CRM and the fact that it integrates with our other softwares. We operate as a sales unit, so it is essential that we are aware of what other members of the team are doing at all times, and where they stand on different leads, territories, etc. It eliminates the need for additional forms of communication, documents, spreadsheets, you name it. This is essential for any sales team out there, regardless of industry.
Puntos a favor: We are a sales and distribution company for a number of investment companies that run mutual funds, hedge funds etc. We have a GIANT list of prospects and trying to manage all of that in excel spreadsheets would be a nightmare when you consider that we operate as a team and not on an individual basis. It's easy enough to use and integrates well with outside software, such as outlook and excel. Great product for sales teams**.
Contras: I'm really not a fan of the lack of a genuine support system. If you have any issues, your only option is to email the support team and they have not been very helpful in my experience. Unless you pay for the top tier of salesforce, there's no phone number that you can call. I wish they had a decent tutorial and moreover, there are some no brainer adjustments that could really improve the CRM, such as mass email integration. Perhaps there is a way, but the fact that I have not been able to figure it out or get a decent answer from support speaks to their support system.
- Fuente de la reseña
- Publicado el 4/5/2018
