C-Desk
¿Qué es C-Desk?
Servicio gratuito de solicitud de centro de atención/servicio técnico con muchas otras funciones para toda la organización.
1. Gestión de solicitudes de servicio (no solo para TI sino para todos los departamentos), por lo que la categoría de servicio puede asignarse a cualquier persona, quien comenzará a recibir solicitudes presentadas por otros para esa categoría.
2. Gestión de activos (Manual) que cubre el ciclo de vida de todos los activos, no solo de TI y activos en red.
3. Base de conocimiento.
4. Galería de fotos.
5. Tablón de anuncios.
6. Libro de registro.
7. Directorio activo.
8. Atención al cliente.
¿Quién usa C-Desk?
Todo tipo de organizaciones.
¿Tienes dudas sobre C-Desk?
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Opiniones de C-Desk
Augusto
A wonderful free tool for your organization
Puntos a favor:
This app not only worksfor your IT deparment is also very useful for HR, Administration and Accounting, because you can manage users and permissions, so you can know who is related to which process, you can manage specific profile of your employees, manage the departments together or separated, make calendars, create searching modules and so on, you can do a lot of things with C-Desk.
Puntos en contra:
For some employees it is very difficult to get used to this software, because they do not have any experience with it, but with a little practice, they are allow to work easily and to get the best of it.
Deepak
One Of the best Service Desk or Helpdesk Product I Have every Seen
Comentarios: Very very good
Puntos a favor:
Many bundled features along with Helpdesk which can be used by every department in an organization, Like Asset Management, Events and Photo Gallery, Calenders, Knowledge Base, Projects and Tasks, Surveys and Forms, Cash Voucher Management System, Chat Etc.. Never seen a product like this, at lowest possible cost
Puntos en contra:
Dashboards should have been more interactive
Sunil
Below starter level
Comentarios: I tried it and repent wasting 30 minutes on this.
Puntos a favor:
Nothing is good. It needs a windows server and that is a big limitation in itself.
Puntos en contra:
Bad interface, poor concept, unfriendly installation, buggy portal.
dickson
C desk appointment organiser
Comentarios: helpdesk software is so comprehensive and can work well across multiple departments especially at my workplace where there a several faculties. Meeting schedules becomes easy to manage and there are no clashes as these can be cancelled and rescheduled prior to meeting times.
Puntos a favor:
It is a completely free software and therefore does not add to the costs to the organisation but rather brings in flexibility in terms of meetings scheduling, makes life easy for the secretariat
Puntos en contra:
so far i havent seen the real things i can say i dont like on c desk as most of the task that i want done are in most cases accomplished with very little challenges if any
Sameer
Marvelous product. Tons of features.
Comentarios: There are tons of features and each feature is beneficial to one or the other department.
Puntos a favor:
There are massive features that the product has. Support levels are very good. With so many features there is no product I have seen in the industry..
