15 años ayudando a las empresas españolas
a elegir el mejor software
eDesk
¿Qué es eDesk?
El helpdesk de xSellco es el único centro de ayuda de comercio electrónico creado específicamente para eso. Centraliza todas las consultas de los clientes y los detalles de los pedidos de cada canal de ventas en un único tablero conectado. xSellco prioriza tu bandeja de entrada en función de la urgencia de los mensajes, así como las conversaciones de todas tus ventas, envíos e información de pedidos, para que nunca debas buscar datos de clientes. Las respuestas sugeridas y la traducción automática del idioma reducirán los tiempos de respuesta, lo que significa que habrá más clientes satisfechos. Prueba gratuita de 14 días.
¿Quién usa eDesk?
Desde startups hasta empresas, Xsellco ayuda a los minoristas en línea de todos los tamaños a eliminar la complejidad de la asistencia al cliente multicanal para que puedan brindar soporte a más clientes, más rápidamente.
¿Tienes dudas sobre eDesk?
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eDesk
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Opiniones de eDesk
Great experience
Puntos a favor:
I like that the interface is very easy to use. It helps me to seamless manage my customer service across all of the online marketplaces.
Puntos en contra:
I do not like the fact that i cannot create new messages to customer directly through the online software portal.
Respuesta de xSellco
hace 6 años
Hi there, Thank you for your review! We always appreciate customer feedback. If you are trying to contact a customer through a marketplace such as eBay or Amazon, you need to go to the Orders tab in your xSellco dashboard > locate the order > Create new ticket. If you have any other questions, please feel free to reach out to us at support@xsellco.com
Alternativas consideradas previamente:
Easy to use, effective, effecient
Comentarios: Utilize for all customer support uses. Saves time and allows for small support team.
Puntos a favor:
Best help desk software out there. Excellent automation, easy to set up, good reporting, able to integrate to all channels, multi-language support,
Puntos en contra:
Nothings comes to mind as eDesk solves all our needs
Alternativas consideradas previamente:
eDesk Review: Poor Communication and Overbilling Issues
Comentarios: As the CEO of a small business, I regretfully have to advise others to steer clear of eDesk based on our experiences.Multiple Plans Added to Cart:The very first problem arose during the checkout process. We had initially placed the Professional plan into our cart but reconsidered and chose the Performance+ plan the following day. However, the checkout process didn't give us a chance to review our cart, and we were unknowingly billed for both plans.Customer Service's Misstep:During the setup, we sought assistance through eDesk’s customer support feature. The customer service representative informed us that we were running two plans simultaneously and offered to remove one. Assuming it was a system glitch possibly related to a trial we used previously, we agreed. To our surprise, they removed the less expensive Performance+ plan that we had intended to use.Misleading Ticket Counts:Adding to the confusion, eDesk claimed that we had 130 support tickets when we actually had no more than 5. They used this claim to justify not allowing us to switch to the more suitable Performance+ plan. After a strenuous review of the Json file ourselves, it became clear that their ticket count included emails processed even before we had an eDesk account.Lack of Accountability:When we confronted eDesk's Customer Success Manager, about these egregious errors, they stated that they had no understanding of how their own billing or ticket system works or ticket system works.
Puntos a favor:
It centralized our messages and the AI feature, although extremely limited by comparison to most other program's, did organize our inbox somewhat automatically.
Puntos en contra:
Glitchy check out, I was shopping their website one day, and decided to come back to it the next day. I did not realize I had their more expensive program in our "cart" as I was now on a new tab. When I went to check out the program most fitting for us, it checked out both services which we didn't know until several days laater.
eDesk review
Comentarios: I was a bit disappointed that my latest inquiry about a new feature went unanswered. This lack of response impacted my overall experience with the platform.
Puntos a favor:
I’ve been using eDesk as a support ticket management platform for Etsy, eBay, Amazon, and Shopify. Overall, I find it to be an average solution.
Puntos en contra:
The platform is slightly expensive but offers decent features for managing multiple channels.
Nice solution for Customer Service
Puntos a favor:
. Without doubt, the biggest plus is the connection to all marketplaces. No need to go to every marketplace to answer every customer, everything is synchronized in the eDesk inbox. . Another plus is the immediate availability of all customer information, including order and tracking numbers. If a customer has sent us a message directly, without going through the marketplace, we can also easily link it to their order. . Last but not least, snippets and templates. You can prepare full responses or partial responses, and use them very easily to reply to customers.
Puntos en contra:
One of the key features highlighted by eDesk is its artificial intelligence. We'd have dreamt of a solution that could scan all past exchanges with customers and produce appropriate responses. But very objectively, there's nothing behind it, it's a feature that we never use at all. The number of cases for which it is possible to use their tool is very limited, and a response based on a template is generally much more effective.
