¿Qué es JIRA Service Management?
JIRA Service Desk está calificado como el software de ITSM más popular y asequible.
Basado en el software JIRA de Atlassian, líder del mercado en ayudar a los equipos a realizar su trabajo, JIRA Service Desk hace que a tus clientes les resulte fácil obtener ayudar, es simple de usar para los agentes y administradores y representa solo una fracción del costo y el tiempo de configuración de los competidores.
¿Quién usa JIRA Service Management?
Los equipos de TI y soporte que buscan un software de centro de atención con todas las funciones, fácil de usar y de configurar, desarrollado en la plataforma JIRA a una fracción del costo de los competidores.
¿Dónde se puede implementar JIRA Service Management?
Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil)
Sobre el proveedor
- Atlassian
- Ubicado en San Francisco, EE. UU.
- Fundada en 2013
- Asistencia telefónica
- Chat
Precios de JIRA Service Management
Precio inicial:
- Sí, ofrece una prueba gratuita
- Sí, ofrece una versión gratuita
JIRA Service Management dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de JIRA Service Management está disponible a partir de 20,00 US$/mes.
Planes de precios consigue una prueba gratuitaSobre el proveedor
- Atlassian
- Ubicado en San Francisco, EE. UU.
- Fundada en 2013
- Asistencia telefónica
- Chat
Imágenes y vídeos de JIRA Service Management
Funciones de JIRA Service Management
Alternativas a JIRA Service Management
Opiniones de JIRA Service Management
Danilo G.
JIRA una solución completa con infinidades de funcionalidades
Puntos a favor:
Posee muchos módulos que se complementan entre sí, como Confluence para la gestión de Conocimientos.
Puntos en contra:
La segmentación de permisos es demasiado granular, haciendo realmente complejo el proceso de ABM.
Josemaria G.
From the Trusted Atlassian
Comentarios: In a crowded space for helpdesk apps, Jira Service Desk stood out because of the company that backs it up, its family of related apps and, the current integrations with existing third-party apps out there. Jira SD is well worth trying out.
Puntos a favor:
From the same company of my favorite and trusted apps like Trello and Jira... We then gave Jira Service Desk a try. The user interface has a modern look and feel and is intuitive enough even for a novice user or admin. It has a pretty standard set of tools to run your usual IT Helpdesk and Support roles straight out of the box (Incident management, Problem, Change, SLA management, etc.). In fact, you can set up your helpdesk well within an hour (of course not counting the per company nitty-gritty). Default setup works, but it's also super customizable based on your company needs. The Dashboard has all the at-a-glance metrics, statistics and graphs to keep you up to speed with the overall status. Again, coming from Atlassian, it has a ton of possibilities in terms of integration with other apps. I feel the constant stream of dev improvements and updates.
Puntos en contra:
Even though I mentioned that the third party apps can be easily integrable, we find the documentation for creating one's own integration apps a bit lacking. Also, the creation of tickets can be more streamlined or simplified (perhaps with the minimum number of fields and button clicks) to make it easier or faster to create and then further details can follow.
Ashish V.
Life Savior tool for Agile Projects
Comentarios:
JIRA is becoming one shop all for all project management needs.
It also act as a tracking warehouse for all project management and IT management activities in current agile world.
Scrum meeting actions and stories are easy to browse compared to other existing tools on premise.
JIRA is also efficient to manage code control versioning easily by rapidly varying requirements.
It saves a huge cost for placeholder for our IT Asset management when migrated from traditional software
Puntos a favor:
JIRA service management is very use friendly software in day to day project activities. JIRA has been excellent tracking tool for testing bugs, defects easily during entire project cycle. It is very effective place holder for IT asset management and project management phases. JIRA has capabilities to integrate with multiple ITSM management tools and reporting tools for effective reports and dashboarding.
Puntos en contra:
New changes for html pages take little more time for loading when moved to production. Version controlling sometimes create hiccups during rollback period.
Alternativas consideradas: Confluence
Razones para elegir JIRA Service Management: JIRA is more user friendly and easy to mange across enterprise compared to Excel. Macros behaviors were pain points during maintenance but JIRA resulted as cost effective tool for corporates model.
Software anterior: Microsoft Excel
Razones para cambiar a JIRA Service Management: It is more cost effective and user friendly software compared to Confluence. It is easy to track for scrum stories and follow agile approach to avoid standard documentation hours
Daniel C.
Administrator
Puntos a favor:
The product is easy to use and user friendly
Puntos en contra:
The product cannot integrate with the existing company project and incident management application
Usuario verificado
Service Management Tool Anybody Can Use
Puntos a favor:
The ease of use and anybody can use the tool for Ticketing, project management, issue tracking, dashboards etc...
Puntos en contra:
The options are at times clumsy and confuse the end users when the data is too much.
Alternativas consideradas: ServiceNow
Razones para elegir JIRA Service Management: The cost was too high and we couldn't afford the price for the project budget.
Software anterior: Track-It!
