10to8

10to8

Comentarios: Muy variado e interesante como usuario estoy plenamente de acuerdo

Puntos a favor:

Muy fácil de usar y muy práctico y lo mejor es que se puede personalizar

Puntos en contra:

Se podría decir que se puede mejorar ciertas funciones

Best choice for scheduling, hands down!

Comentarios: I have used 10to8 for close to 3 years now and it makes scheduling my photo sessions a breeze. The text message feature is a major plus!

Puntos a favor:

What I liked about 10to8 is that along with scheduling, you get the choice to also automate SMS text messages to clients. It also integrates with emailing platforms like MailChimp, so you can add those leads into an email workflow. That streamlines marketing offers without being constantly on the phone with leads!

Puntos en contra:

There was a bit of work to do in the beginning to get everything set up, but it's nothing too extreme or that can't be accomplished by anyone just a bit tech savvy!

Hasn't failed me in over 3 years

Comentarios: By using 10to8 I have reduced the number of no shows.

Puntos a favor:

The software is easy for the clients to use, I can select certain products to be booked by certain staff members, and the automation of sending text and email reminders to clients is very helpful.

Puntos en contra:

When you have multiple services that only 1 employee can do, it would be nice to block off time from 1 service, when another service is booked. For example, I do 15 minute consultations, and tax preparation. I had to create a ghost employee for the 15 minute consultations, so that clients could only book that service on Tues-Thurs from 10AM to noon. If someone books a free 15 minute consultation, I have to go back to my real employee account, and change the availability time to reflect the time I won't be available for tax preparation.

Alternativas consideradas: Acuity Scheduling, Salesforce Sales Cloud y Kajabi

Razones para elegir 10to8: I didn't like the scheduling options.

Software anterior: Acuity Scheduling

Razones para cambiar a 10to8: 10to8 was easy to understand, and easy to implement.

Good for Small business - watch out when you get bigger!

Comentarios: When I was able toset everything up through their online platform myself, things worked fine. The instant I had to start interacting with their customer support team, the service was awful. I had to go through multiple phonecalls to connect to a person who in the right division, and even then my questions through email took weeks to be answered, or more recently are just being ignored.

Puntos a favor:

When we were under 600 appointments a month, we were happy with the service they provided us and it was a reasonable rate.

Puntos en contra:

When we grew and required more than 600 appointments a month, we had to go through customer service to build a bespoke program. To move from 600 appointments a month to 900 a month, they wanted to increase my monthly rate from ~$35CAD to $270CAD. It also took weeks to get a response from their customer support team to even get this bloated price. So it's a well priced program up until 600 appointments (under the Bigger Business plan), but if you are ever going to go past that plan, prepare to be gouged. It's unfortunate because I will now need to transfer all of my customers to a new scheduling program as these fees are unreasonable for a small business

Great scheduling platform!

Comentarios: Great! Better than other providers.

Puntos a favor:

I love the ease of setting up services and creating the personally designed appointment booking page. The automatic reminders and automatically set up zoom meetings are great.

Puntos en contra:

I have two businesses and would like to be able to have two pages (one of each).

Alternativas consideradas: PayPal, Square Point of Sale y Fresha

Razones para cambiar a 10to8: Most flexibility in time lengths of appointments, connecting to zoom and syncing with my google calendar.