Por Appcues4.8 / 5 76 opiniones
¿Quién utiliza este software?
Appcues sirve principalmente a empresas de software.
Valoración media76 opiniones
- En general 4.8 / 5
- Facilidad de uso 4.8 / 5
- Atención al cliente 4.8 / 5
- Funcionalidades 4.6 / 5
- Relación calidad-precio 4.7 / 5
Detalles del producto
- Versión gratuita No
- Prueba gratis Sí
En la nube, SaaS, web
En directo en línea
Datos del proveedor
- Fundada en 2013
Appcues es la forma más fácil de personalizar la experiencia de producto sin cambiar ningún código. Los usuarios no técnicos pueden crear tutoriales únicos en menos de 10 minutos con un editor visual fácil de usar.
Empresas como HubSpot, Adroll y Wistia usan Appcues para la adopción de nuevas funciones, incorporación de usuarios, comunicaciones dentro de la aplicación, ¡entre otras! Se proporcionan patrones de interfaz de usuario para implementar en tu aplicación. Puedes crear, publicar y medir cada experiencia sin códigos.
Funciones de Appcues
- Búsqueda de usuarios
- Mapas térmicos
- Para sistemas móviles
- Para sitios web
- Registro de actividad de la pantalla
- Tests de usabilidad
- Tests no moderados
- Trayectoria del usuario
- Análisis de contenidos
- Gestión de la experiencia
- Marketing de cuentas
- Motor de recomendaciones
- Perfiles de clientes
- Personalización de páginas web
- Pruebas A/B
- Relanzar cestas abandonadas
- Segmentación contextual
- Segmentación de campañas
- Segmentación por comportamiento
- Creación de contenidos
- Encuestas y comentarios
- Formación en la aplicación
- Gestión de lanzamiento
- Guía contextual
- Herramientas de autoservicio
- Onboarding del usuario
- Segmentación de audiencia
- Validación de datos
- Varios idiomas
Las opiniones más útiles de Appcues
Publicado el 17/12/2018
Great Onboarding Solution
Puntos a favor: We discovered AppCues after making the decision to go with a third-party onboarding software instead of writing it ourselves. This gave us more flexibility in terms of who could control and publish the content (it did not have to be someone on the dev side). We did have some dev and UX involvement initially, but we are pretty much up and running independently now that we have some published flows under out belt. We've used this for onboarding trial users/new customers, feature releases, training notificaitons, and scheduled maintenance notifications so far, but the possibilities seem endless. We do plan to utilize the platform for NPS surveys in the future, but haven't tried it out yet. We have come across a bug or two along the way, but the support team has always been responsive. They have a great trial option as well when evaluating the service. For the price, it was a no brainer for us compared to their competitors and we've been very happy so far.
Contras: Would be great if they offered an "opt-out" or unsubscribe option. I do worry about users getting annoyed of seeing certain message groups, like training notifications, etc. It would also be great to have a better format for exports, especially when survey results are involved. Right now they are dumped to an excel spreadsheet which we can further manipulate, but it would be great if it were quicker and easier to get to that data.
Publicado el 9/11/2018
Comentarios: We have been using Appcues to deliver our new release announcements. Being a fast growing software company, we release features usually every week or every other week. It is extremely important we keep all our clients informed and up to speed on the platform's most recent capabilities. We need to be able to easily and quickly inform people of these releases in-app and with context. Appcues has allowed us to ensure people are in the know at all times.
Puntos a favor: Appcues is a great tool. It is extremely user-friendly, allowing you to create impactful flows that help deliver messages, info and helpful tips directly to your customers. The people at Appcues have been amazing since day 1, always checking in to ensure we found success with their product. I have nothing but good thing to say about Appcues!
Contras: There are one or two UX improvements I would make but overall I can't say there is much I dislike!
Publicado el 1/10/2018
Appcues is an easy and powerful tool for in system guidance
Comentarios: It provides a great way of guiding users in the system, about almost anything. With the exception of sending new data through, actually setting up new flows and in system guidance can be done by product or customer success, with no further dev effort needed.
Puntos a favor: Appcues is great, offering a simple, effective and easily set-up method to provide in-system guidance and advice. While some small developer effort is required to ensure that Appcues has the data on which you want to base showing cues, the flexibilty of the flows and the granularity with which you can control who seems them is fantastic.
That it requires any developer effort. But the amount is minimised. You're not going to get away with a highly configurable solution that doesn't require some data to be sent to customise it.
And getting data out. It's limited to relatively basic exports. This is particularly annoying when it comes to surveys done through Appcues.
Publicado el 24/5/2019
Appcues = Game Changer
Comentarios: We initially used Appcues to support a freemium period we offered to all of our customers, as well as, a beta period that was targeted to a small subset of customers. From those two use cases, we saw immediate increase in engagement as well as a reduction in support tickets. We also include Appcues in our customer support process in which we analyze the common requests and design a self-service component to help deflect related tickets. We've seen between 20 - 40% reduction in support tickets in the related areas!
Puntos a favor: Appcues' simple and intuitive design makes it easy to implement and use! We were able to get up and running quickly, with little support and immediate saw results. The Appcues team is super helpful, outgoing and committed to each customer's success.
Contras: I don't dislike anything about Appcues. The product could use some enhancements to expand its functionality, such as: adding a scheduling tool, more criteria for establishing / tracking goals, and easier integration with APIs.
Publicado el 23/5/2019
Easy to use, fast results!
Comentarios: We have used Appcues in a couple of different ways. We have used it to simply support the launch of a new solution or an enhancement, to provide targeted support during beta testing, and to provide reminders and updates to users. We have barely scratched the surface, and eve have plans to create a "choose your own adventure" set of flows, that allows users to select the amount of detail in a walk through based on their comfort level with our applications. We have seen amazing results in the impact on tickets coming into our Customer Support team.
Puntos a favor: In my time using Appcues, it has been incredibly intuitive to use. From creating my first "test" flow, to designing more complex groups of flows that adjust based on user selections, it has been a breeze to use. It is also incredibly versatile when it comes to personalizing and targeting flows to specific groups of use.
Contras: One pain point that I have experienced is in the way Appcues interacts with our site. On many pages, users open and close windows without actually navigating away from a specific URL. This can make it tricky to guide users through processes that require the opening or closing of windows and menus. There are workarounds, such as stringing different flows together, but it does make the build experience a little more time consuming and difficult.