¿Qué es Splunk On-Call?

Con VictorOps, la guardia no es una simple palabra. Este software de gestión de incidentes alinea la administración de registros, la supervisión, las herramientas de chat y más para ofrecer visibilidad total del estado del sistema en un solo panel.

Estas funciones y los datos del sistema de DevOps permiten configurar alertas automatizadas y centralizar la información y la documentación esencial.

Los equipos reciben notificaciones con contexto y colaboran de forma multidisciplinar para conseguir una resolución de incidentes rápida y eficiente y reducir el tiempo de inactividad.

¿Quién usa Splunk On-Call?

Brinda servicio principalmente a los equipos de DevOps que necesitan un producto para coordinar turnos de guardia, enviar alertas específicas al equipo de guardia y permitir la comunicación entre los usuarios para resolver incidentes.

¿Dónde se puede implementar Splunk On-Call?

Cloud, SaaS, Web, iPhone (móvil), iPad (móvil)

Sobre el proveedor

  • Splunk
  • Ubicado en San Francisco, EE. UU.
  • Fundada en 2012
  • Asistencia telefónica
  • Asistencia 24/7
  • Chat

Países disponibles

Alemania, Australia, Brasil, Canadá, China y otros 5

Idiomas

inglés

Sobre el proveedor

  • Splunk
  • Ubicado en San Francisco, EE. UU.
  • Fundada en 2012
  • Asistencia telefónica
  • Asistencia 24/7
  • Chat

Países disponibles

Alemania, Australia, Brasil, Canadá, China y otros 5

Idiomas

inglés

Imágenes y vídeos de Splunk On-Call

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Comparar el precio de Splunk On-Call con productos similares

Splunk On-Call

9,00 US$/mes
Versión gratuita
Prueba gratis
9,00 US$/mes
Versión gratuita
Prueba gratis
20,00 US$/mes
Versión gratuita
Prueba gratis
No disponible
Versión gratuita
Prueba gratis

Funciones de Splunk On-Call

  • Alertas y alzada
  • Creación de informes de incidentes
  • Creación de informes de uso
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Panel de actividades
  • Registro de auditoría
  • Seguimiento del comportamiento

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Opiniones de Splunk On-Call

Evaluación media

General
4,5
Facilidad de uso
4,3
Atención al cliente
4,5
Funciones
4,2
Relación calidad-precio
4,6

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
61%
4
32%
3
6%
Jeremy
Jeremy
Cloud Services Engineer, Operations en
Usuario de Linkedin verificado
Software informático, 201-500 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: GetApp

The perfect fit

5,0 hace 6 años

Comentarios: When we went looking for an alerting solution, we wanted something that would make life easier for our folks on-call, as well as something that would help us clean up and make sense of the nigh-impassable flood of alert emails we were seeing constantly from our monitoring. Allowing folks to use their own devices also meant that there was no confusion as to how to reach out to someone, and it's something they always have on them. We were immediately captured by the Twitter-like timeline, so that every person (on-call or not) could view the incoming stream from the entire environment, and the rest of the features common in this space seemed very well-implemented. Since then, they've added tons of new features (the Transmogrifier and Control Calls each were game-changers) that have only made the service better. My director has identified this as the single best product we've implemented in the past two years, based on its impact to our team's efficiency and happiness.

Puntos a favor:

- Communication-centric design - great for team efforts - Very responsive support and dev team - Easy to set up, easy to use - Lots of integrations available - Contact details in the app makes reaching out to teammates easier in a crisis

Puntos en contra:

- Some advanced/niche scheduling options are not currently possible - Data on old alerts can be difficult or impossible to obtain, depending on age - Reporting is a work in progress

Respuesta de VictorOps

hace 6 años

It's wonderful affirmation for us when we hear that VictorOps has been a positive driver in team efficiency and happiness! We're also continuing to advance our development efforts (our engineering team is also growing!), so keep an eye out for enhancements on reporting and scheduling!

Abdullah
DevOps Engineer en Alemania
Comercio minorista, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

A really good product supported by a great team

4,0 hace 2 años

Comentarios: VictorOps was the default on-call software for a couple of years for various teams in the organization. It works amazingly most of the time. Only issue that was faced was after Zabbix changed their alerting mechanism which somewhat broke the VictorOps. VictorOps team was quick to devise a solution using webhooks, which worked immediately. They however, took some time to figure out the ack-back solution for Zabbix 4.4, and had a bug which delayed the deployment. However, VictorOps support was really good throughout this time, they stayed in contact, and even let developers do live debugging to figure out the bug, and the solution was solved. All in all, I have nice things to say about VictorOps.

Puntos a favor:

- Easy to use and setup - Alerting data can be customized (found this feature missing on other competing software) - Ack-back feature (used Zabbix) - Very good mobile app with notifications - Alert snooze option which is a life saver. - Alert routing works perfectly

Puntos en contra:

- Duplicate alerts happen when alerts flap. - Alerting data contains too much data (relevant information is usually found after scrolling)

Mahipal Singh
Software Engineer en India
Tecnología y servicios de la información, 1.001-5.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Splunk On-Call Review

5,0 hace 2 meses Nuevo

Comentarios: My overall experience with Splunk On-Call is too good. It is easy to use and help organisation to manage the on-call support engineer to handle the incident get raise in the production environment.

Puntos a favor:

The most impactful feature of this software is that we can easily schedule the on-call support engineer for our production environment. So, the team can easily reach out to the available engineer. and also help to let us know what incidents get raised in a production environment. It helps organisations to manage the support members. Engineers will get notifications about their on-call week and incident get triggered in the env. It is easy to use.

Puntos en contra:

As of now, I don't have anything which I don't like about this software.

Justin
DevOps Engineer en EE. UU.
Software informático, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Cheap, but that's about it

3,0 el año pasado

Comentarios: IMO, Splunk bought VictorOps to tick a checkbox and nothing more. It's cheap, but unless you're totally strapped for cash, look elsewhere.

Puntos a favor:

VictorOps (now called Splunk On-Call) organizes incidents in a manner similar to a Twitter timeline. It's really convenient being able to browse your history like that. There are a decent number of integrations with third-party services, and the Rule Engine allows you to annotate incoming alerts with additional information such as links to runbooks. In terms of price, you'll pay a lot less than you will for competing products like PagerDuty.

Puntos en contra:

Since being acquired by Splunk, VictorOps has been left to rot on the vine. There have been virtually no new features. I was willing to excuse that when VictorOps was operating as a smaller company, but not being able to do an in-depth history of incidents in 2021 is just inexcusable. Splunk's high-pressure sales agents will constantly try to upsell you on other Splunk products. SSO integration is still awkward to set up and use, and there still aren't nearly as many integrations as with PagerDuty.

Usuario verificado
Cloud Operations Analyst en EE. UU.
Usuario de Linkedin verificado
Bienes de consumo, 5.001-10.000 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Victory for on-call and alert escalation

4,0 hace 2 años

Comentarios: For years we have had to manually manage our on call rotations throughout the organization. This linked with the wide range of monitoring tools, problem management has been difficult. VictorOps has allowed us to jump into the future of Outage Management! This has allowed us to reduce our MTTR (mean time to resolution) for outages. I highly recommend this tool!

Puntos a favor:

VictorOps was easy to deploy, configure teams, and manage on-call rotations. There is a large list of integrations that allow for connections into all our required systems. Included with every integration is a link to their knowledge base. VictorOps is a must have tool for anyone looking to more effectively manage alert escalation and on-call rotations.

Puntos en contra:

There are only two things i have come across that are lacking. First, setting up overrides for on call management. VictorOps only allows for overrides to be in 30 minutes time blocks. This has caused issues with emergency on call coverage. Second is no having a location, out side the alerts and incidents, to house knowledge base type documents.