¿Qué es Yext?
Los clientes y los motores de búsqueda toman decisiones sobre tu marca todos los días según tus calificaciones y revisiones. Si no gestionas activamente este importante conjunto de datos, podrías dejar tus clasificaciones de estrellas a algunos detractores. Las revisiones de Yext te ayudan a desbloquear la verdadera calificación de tus marcas al generar comentarios auténticos directamente de tus clientes.
¿Quién usa Yext?
Empresas nacionales e internacionales de todos los tamaños en todos los niveles. Yext trabaja con pequeñas y medianas empresas, negocios empresariales y revendedores asociados.
¿Tienes dudas sobre Yext? Compara con una alternativa popular
Yext
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Opiniones de Yext
Giovanni
Alternativas consideradas:
My Go-To Local Business Listing Software
Comentarios: Yext has made it easy for us to generate income from a very necessary action that small businesses and big businesses alike absolutely need done. We get results in just hours where some other listing software can take days to update listings.
Puntos a favor:
We've seen the best results for our clients when using Yext to update/correct their business listing across the web. It's an easy to use interface that helps you keep on top of all listings and finds the issues for you. This has saved us countless hours of manual searches.
Puntos en contra:
The cost makes it a bit difficult to sign up some clients that do not have a big budget.
Respuesta de Yext
hace 4 años
Thank you for leaving your review, Giovanni. We appreciate the kind words and are glad to hear that your clients are finding success with our services.
Ian
Alternativas consideradas:
Effective and Easy to Use
Comentarios: Overall I like their service. Price is kind of high, but their service is worth it. Their support is really great and responsive too
Puntos a favor:
It is easy to add locations, citations are built VERY quickly, customization abilities for each location are really nice too
Puntos en contra:
Kind of expensive - and your citations revert back when you stop your subscription (but I get that part)
Respuesta de Yext
hace 4 años
Thank you for your review, Ian. We're happy to hear that you're satisfied with our products and services and appreciate the feedback on our pricing structure. We are always looking for helpful feedback and will pass it along to our team. Thank you again for being a great customer.
Don
Alternativas consideradas:
Customer Service Is Horrible
Comentarios: Overall, for the money and the net result, YEXT is not worth investing in.
Puntos a favor:
I don't really have any pros about this software.
Puntos en contra:
I work with a company that has an Enterprise account with YEXT, and as we struggle to learn how the system operates we must lean on support for assistance. Unfortunately, YEXT's support is almost nonexistent. I use the term "almost" because the individuals who make up the support team do make an effort to assist. But, I believe that support has almost zero knowledge of how the system operates in the first place. When I ask specific questions about pushing information from one location to another I'm presented with articles and confusing terminology that gets me nowhere. You must schedule a 30 minute window for support calls, which usually leave me with more questions than I had in the first place.
Respuesta de Yext
el año pasado
Hi Don, we appreciate your feedback. We understand there are a lot of capabilities in the Yext platform, and so we offer lots of support and training options. We're disappointed to hear you've had a difficult time navigating so far and we want to ensure we're doing everything we can to make things easy for you. We strongly recommend taking advantage of our Hitchhikers program. Check it out on our website. It's a free and comprehensive walkthrough of every feature in Yext. If you have other questions, please reach out to Support and reference this review. We look forward to working together this year!
Jacob
A leader in listings management
Comentarios: It was a good experience. They do what they do well and it does work for businesses. My only hiccup was the differences in prices from one entity to another, but they still have good affordable prices. I would recommend to using them for Listings management.
Puntos a favor:
The ability to get information across directories. Yext seems to reach more directories than other companies in this industry.
Puntos en contra:
Prices are not consistent. I worked for an agency that used them and then moved on to do marketing for a business and the prices offered were not the same they offer to agencies. Also, the rep gave me multiple prices over our talks as if it was negotiable.
Respuesta de Yext
hace 2 meses
Thank you for your review, Jacob! As the leader in Listings, we appreciate hearing your feedback. The Yext platform has grown immensely over the last few years and so have our offerings. If there is anything we can clarify in that regard, please reach out to your Client Success Manager. We want to ensure you're getting the most out of our services. Thanks again for your review.
Russ
Alternativas consideradas:
588% Increase in Listings Reach
Comentarios: With Yext, we saw a 288% increase in Google Search queries, a 320% increase in Google Customer Actions, and a 588% increase in listings reach.
Puntos a favor:
Before Yext, our listing distribution software took weeks to update directories. Now with Yext, I can make big changes within hours. Its duplicate suppression is powerful, its analytics tools are extremely useful, and their customer support is second to none.
Puntos en contra:
There is troubleshooting with every product you use. There have been a few issues in our account with connections and categories, but the Yext team was quick to help us find a solution. It's
Respuesta de Yext
hace 4 años
Thanks for leaving your review, Russ and for sharing the results you've seen with our products.
