Dispatch Direct

Dispatch Direct

5 / 5 2 reseñas


Valoración media

2 reseñas
  • 5 / 5
    En general
  • 5 / 5
    Facilidad de uso
  • 5 / 5
    Atención al cliente
  • Características
  • Relación calidad-precio

Detalles del producto

  • Precio de partida
    $4995/una vez
  • Implementación
    Instalado: Windows
  • Asistencia
    Todos los días a cualquier hora (atiende un representante)
    Horas laborables

Datos del proveedor

  • Dispatch Direct
  • http://www.dispatchdirect.com
  • Fundada en 1998

Información sobre este software

Dispatch Direct is state of the art service dispatch software designed to manage the dispatching of personnel and resources. With Dispatch Direct, the touch of a button will give you all the information you need to manage your daily service calls, including the location of your service people, appointment schedules, length of time spent at each call and project status.


Dispatch Direct Features

  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Últimas reseñas disponibles sobre Dispatch Direct

Traducción realizada automáticamente. Mostrar la reseña original

Dispatch Direct Review

5/5
En general
5 / 5
Facilidad de uso
5 / 5
Asistencia al cliente
Relación calidad-precio

Comentarios: Highly recommended

Puntos a favor: Dispatch Direct allows us to keep track of and schedule time for 19 engineers across 4 offices in 3 states servicing over 500 customers. Without the high visibility of our team member's appointments provided by the Dispatch Board and the capability to quickly input, prioritize and schedule service calls we would not be capable of managing our daily workload. In addition, our technicians can easily drill down into a customer location to determine what equipment and contracts a customer has as well as the service history. Finally, once a service call is completed Dispatch Direct conveniently allows us to enter our onsite time, travel time, and other pertinent information required for billing. In short'we could not function without it and our business is extremely efficient because of it.
Scott Wegner
Partner ' Sikich LLP

Puntos en contra: None that I can think of

Traducción realizada automáticamente. Mostrar la reseña original

Dispatch Direct

5/5
En general
5 / 5
Facilidad de uso
5 / 5
Asistencia al cliente
Relación calidad-precio

Comentarios: A+. Dispatch Direct is the best software that I have used in 30 years in business. It keeps our business organized. Everyone can see at a glance what is happening.

Puntos a favor: We use Dispatch Direct for:
T&M Service Calls
Billing T&M Calls
Non-Billable Warranty work
Multi-Day/Multi Tech Installations
Service Maintenance Contracts including scheduling PM calls.
Proposals
An approved proposal can become a Work Order, then become an invoice. Payroll hours & Invoices flow electronically into our accounting system. Scheduling is incredibly easy with the Dispatch Board. We have 9 different Dispatch Boards set up for different departments and users.

Puntos en contra: The interface to payroll took awhile to get operational to handle all our exceptions.