¿Qué es SnapEngage?

El 70 % de los clientes de SnapEngage vienen a través de otro proveedor de chat. ¿Por qué? Porque se centra en los resultados que suponen un gran impacto en tu negocio. Con más de 21 000 usuarios en 87 países, los clientes de SnapEngage ven constantemente mejores conversiones de ventas, mayor CSAT/NPS y menor costo por interacción tras pasarse a SnapEngage. Esta solución con todas las funciones ofrece integraciones sólidas de CRM y de servicio de ayuda, es compatible con HIPAA y PCI, disponible en más de 30 idiomas e incluye analíticas avanzadas para comprobar el retorno de la inversión.

¿Quién usa SnapEngage?

SnapEngage es una plataforma escalable de chat en vivo que permite a los equipos de ventas y asistencia involucrar, asistir y convertir en clientes a los visitantes de tu sitio web. Sirve a empresas grandes y pequeñas en todas las áreas verticales.

¿Dónde se puede implementar SnapEngage?

Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil)

Sobre el proveedor

  • SnapEngage
  • Ubicado en Boulder, EE. UU.
  • Fundada en 2008
  • Asistencia telefónica
  • Chat

Países disponibles

Alemania, Australia, Brasil, Canadá, Estados Unidos y otros 6

Idiomas

alemán, checo, chino, chino tradicional, coreano y otros 17

Sobre el proveedor

  • SnapEngage
  • Ubicado en Boulder, EE. UU.
  • Fundada en 2008
  • Asistencia telefónica
  • Chat

Países disponibles

Alemania, Australia, Brasil, Canadá, Estados Unidos y otros 6

Idiomas

alemán, checo, chino, chino tradicional, coreano y otros 17

Imágenes y vídeos de SnapEngage

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Vídeo de SnapEngage
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Comparar el precio de SnapEngage con productos similares

SnapEngage

16,00 US$/año
Versión gratuita
Prueba gratis
19,00 US$/año
Versión gratuita
Prueba gratis
No disponible
Versión gratuita
Prueba gratis
29,00 US$/mes
Versión gratuita
Prueba gratis

Funciones de SnapEngage

  • Acceso móvil
  • Autorrespondedores
  • Chat en tiempo real dirigido a consumidores
  • Chat proactivo
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Formulario sin conexión
  • Geosegmentación
  • Historial de transcripciones/chat
  • Integraciones de terceros
  • Seguimiento de visitantes de la web
  • Transferencias/enrutamiento

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Mejora el éxito del cliente y la asistencia al cliente y consolida a tus consumidores a lo largo de todo su ciclo de vida en una única plataforma. Descubre más sobre Froged
Smith.ai Live Chat combines live agents & AI to provide 24/7 virtual receptionist service for chats & texts — for all businesses.
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Proporciona a las empresas soluciones de IA conversacional rentables a través de chat, correo electrónico y voz para transformar la interacción con el cliente.
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Pon la atención al cliente en el corazón de tu empresa. Los agentes se vuelven más productivos, los gerentes se vuelven más impactantes y los clientes adquieren más poder. Descubre más sobre Zoho Desk
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BirdEye ayuda a las empresas a recopilar comentarios de los clientes y a aprovecharlos para el crecimiento en un panel de control todo en uno y fácil de usar.

Opiniones de SnapEngage

Evaluación media

General
4,6 (108)
Facilidad de uso
4,6 (108)
Atención al cliente
4,6 (108)
Funciones
4,4 (108)
Relación calidad-precio
4,5 (108)

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
64%
4
31%
3
6%
Josh E.
Josh E.
Director, Sales en EE. UU.
Usuario de Linkedin verificado
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

SnapEngage is an important part of my day to day routine

5,0 hace 5 años

Puntos a favor:

Super easy to use and lots of settings so that I can make the chat functions work best for me. Proactive chat is a game changer for me, and it helps me capture leads that I otherwise wouldn't have the opportunity to connect with. It's also a very efficient way to answer questions via our website. It adds a very personal touch to strengthen the overall customer experience.

Richard M.
Account Executive en EE. UU.
Tecnología y servicios de la información, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

SnapEngage for a Small Software Company

4,0 hace 2 años

Comentarios: We love SnapEngage. It makes communicating with website visitors, customers, and potential customers painless and crisp. The Chat window and proactive Chat look great on our site and allow us to engage with customers without appearing too pushy. We have been able to head-off much confusion from customers and calls into our Support Center by quickly and easily answering their questions as soon as they have them. The data we have gathered from our live Chats have allowed us to efficiently reorganize our website and transform our messaging in all mediums. Sales have only gone up since we instituted SnapEngage.

Puntos a favor:

SnapEngage works great for quick communication with customers and visitors to your site. My favorite component of the setup is the ability to tailor Chat windows and proactive messaging depending on the specific page the customer or website visitor is visiting. We can have different questions and suggestions posed to customers depending on exactly what they are looking at, at that specific time. If they are in the online store we can ask them exactly what products they are looking at and what might work best for them. If they are on an informational page we can ask more open-ended questions to get the conversation started. It works great.

Puntos en contra:

Sometimes the transfer of a Chat conversation from one agent to another can be "clunky". Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents.

Usuario verificado
Graphic Designer en EE. UU.
Usuario de Linkedin verificado
Dispositivos médicos, 51-200 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Will be a great product once it fully works

3,0 hace 3 años

Comentarios: Not the best experience in my opinion, we were one of the companies that beta tested the new hub for them but we were not told we were beta testing the site, so the issues we had from the beginning were a HUGE headache. Would have loved if the company was up front and honest about that but they were not.

Puntos a favor:

Ease of use inside the hub *as long as it is working* looks very nice once logged in and the admin screens are nice to see what agents are on at what time and how long they are active, really helps with scheduling.

Puntos en contra:

The hub does not always work properly, there are many glitches that need to be fixed including the ability for the software not to crash when a new chat comes in. The customization feature could be a little bit more customize able for routing chats to teams/widgets instead of just one agent. BIGGEST CON - your year starts the day you sign the contract before you have even logged into the system or gotten any kind of training even scheduled on how to use the tool. It took us almost 2 months to complete our training because the trainer was booked up and we were charged for those 2 months and we were not even using the software.

Rita S.
Group Marketing Manager en RU
Hostelería, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Good Chat widget to add to your website

5,0 hace 3 años

Comentarios: By adding the SnapEngage widget on our website we were able to increase the number of enquiries and start better conversations with our clients. we

Puntos a favor:

Easy to use from as a customer and as a company. All analytics available when you log into the back end of the website, you can check the log of all conversations had. It is very user friendly so no need for intense training

Puntos en contra:

we wish that this integrated with the CRM we use, Hubspot as it would be great to be able to see the interactions with customers via snap engage on the contact's timeline on Hubspot CRM. Never the less, we still use Snap Engage and love it!

Daniel C.
Daniel C.
Creative Manager en EE. UU.
Usuario de Linkedin verificado
Software informático, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

SnapEngage does what we need it to do, but the software isn't perfect

4,0 hace 3 años

Comentarios: We often had visitors coming to our site without engaging with a demo request form or reaching out to our tech support team. After we implemented chat, our agents regularly send support requests to IT as a ticket, and we receive leads a few times a week. We are able to catch leads more easily this way. The proactive chat is especially helpful for this.

Puntos a favor:

The software was fairly simple to implement and hasn't caused any problems on our WordPress website. Managing multiple chats isn't difficult. I appreciate the chat stats report with metrics for visitors to the website who contact us. There are many options for managing the proactive chat. The price has also been very reasonable for the duration of our time using it. When I can contact a support agent, they are very helpful and interested in making sure we can get the most out of our seats.

Puntos en contra:

The proactive chat designing interface is a little difficult to work with and unintuitive at first. I don't have to use it often, so every time I return to it, I have some trouble. Unless you go in a bit of a roundabout way, it can be confusing to get in touch with a support agent. The backend of the website is not very easy to navigate. Some of the menus and menu items are nested in a way that isn't obviously intuitive. It needs to be cleaned up a bit. And SnapEngage needs to offer a way to get in touch with a support agent more quickly and easily. I don't usually have time to sift through several articles when troubleshooting an urgent issue. Currently, their IP blocking setup doesn't allow an admin to properly ban visitors who harass our agents - I need to contact support if I want an effective, permanent ban. Like most things in the product, the functionality is there, but the interface and steps to perform it are a bit out of sync.