Savii Non-Medical Home Care
¿Quién utiliza este software?
Savii Care Home Care Management Software is for home care agencies looking for HIPAA compliant, ICD-10 ready, & cloud-based, providing secure, everywhere access to your staff, caregivers, & clients.
Valoración media13 reseñas
- En general 4 / 5
- Facilidad de uso 4 / 5
- Atención al cliente 4.5 / 5
- Funciones 3.5 / 5
- Relación calidad-precio 4 / 5
Detalles del producto
- Precio de partida $250/mes
- Detalles de precios We work with your organization to help meet your needs.
- Versión gratuita No
- Prueba gratis No
En la nube, SaaS, web
Móvil: nativo de iOS
Móvil: nativo de Android
En directo en línea
Datos del proveedor
- Fundada en 2014
Sobre Savii Non-Medical Home Care
For private duty, insurance, Medicaid & VA claims, Savii's easy-to-use solution helps agencies profitably & efficiently deliver superior patient care. From recruiting care aides and acquiring customers, to billing and payment, Savii enables agency workflows and has the ONLY caregiver POC app that allows documenting without connectivity. Features - integrated CRM for marketing, customizable service plans, GPS location verification, telephony, automated invoicing, & billing/payroll integrations
Funciones de Savii Non-Medical Home Care
- Comunicación sobre el terreno
- Gestión de clientes
- Gestión de cuidadores
- Gestión de nóminas
- Gestión de planes de cuidado
- Gestión de seguros
- Verificación de visitas
Las reseñas más útiles de Savii Non-Medical Home Care
Revisado el 18/4/2018
From rough start to in the running
Comentarios: The customer service has improved so much in the past few months! Overall using Savii has simplified many of our recording and billing processes. We have a few outstanding issues that we would like to have addressed, but Savii has come a long way since we began a year ago.
Puntos a favor: The convenience of submitting MCO claims is such a time saver in Savii! Also the billing process and record keeping is simplified. The easy access to make changes/cancellations is a tremendous help.
I would like the capability of entering date ranges for past month's reference. Ex: enter 11/01/2017 to 11/30/2017 for billable hours.
Visual refreshing. There is a lot of time spent waiting for the screen to refresh/update. This is on ipads and laptops alike.
Because we bill monthly, say perhaps the last day of the billing month falls on a Monday, it is inconvenient to wait until end of day Friday to confirm all visits and then begin the billing process. This makes me have to wait a week before I can begin billing for the previous month's services.
Revisado el 11/11/2017
Comentarios: Savii needs to refund our company for the service. We could not do one payroll off of Savii all staff had to complete paper time sheets due to software failure all the time. We tried using the Savii phone system that was as worst as the app. Too many problems for the entire program. Customer Service was trying to help out at times, however was never successful with the solutions. They just stop answering us after receiving payment. I reached out at least 4 times to cancel and no response from anyone. Don't purchase this program you will not be happy!
Contras: Everything about the program. This system never worked for our program. We constantly called owner and customer support and still not improvement. I wasted so much money on this program and it didn't work ever.The concept of the program sounds great, looking at what they can offer. However, none of it worked. Imagine putting in all your clients information and having to deal with scheduling issues, billing and time sheet issues. We were very disappointed from 30 days in, until now. We still have not gotten a call for our refund! Don't Buy this program, its not worth the stress and headache.
Respuesta de proveedores
por Sean el 28/11/2017
Thank you for your candid review. We apologize if we fell short of our superior customer experience rating. That is not the norm. From startups to large agencies, we have many happy customers and it is unfortunate that we missed the mark in delivering to you that same level of satisfaction. Unfortunately, in your case it appears there was breakdown in the methods and attempts you used to reach out to our customer support team.
Know that your voice has been heard, and we will review our customer experience process and your specific support request history and response time to identify the gaps. Our market leading mobile app and home care workflow solution is loved by our customers, and we are helping them efficiently and profitably deliver great care to their patients. We are sorry to hear that it would not work for your startup Agency. We will continue to strive for 100% customer retention and satisfaction.
Also, through improving our onboarding process we will ensure that our customers are fully aware of the steps to access and contact our 24/7 support resources, and make sure the proper internal checks are in place to respond to our clients promptly. Finally, our team is also in the process of reviewing the submission data of your termination request and contract. And, will respond accordingly.
We wish you the best as you move forward.