¿Qué es Rain POS?

Rain es un sistema de sitio web y punto de venta para comercio minorista basado en la nube. Con Rain, el inventario siempre está actualizado con lo que se vende online y en la tienda. Su interfaz fácil de usar permite administrar clientes, fidelización, clases, reparaciones de equipos, órdenes de compra, informes, eventos de calendario y más, además de admitir integración con QuickBooks. El paquete de marketing de Rain ayuda a mantener el contacto cercano con los clientes a través de marketing por correo electrónico y marketing por mensajes de texto. Todos los clientes obtienen asistencia ilimitada.

¿Quién usa Rain POS?

Rain es adecuado para propietarios de negocios minoristas que desean aumentar sus ventas online y en tienda y, a la vez, mejorar la eficiencia del sistema de inventario y de la tienda en general.

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Opiniones de Rain POS

Evaluación media

General
4,3
Facilidad de uso
4,3
Atención al cliente
4,3
Funcionalidades
4,1
Relación calidad-precio
4,2

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
61%
4
22%
3
8%
2
2%
1
7%
Travis
Owner en EE. UU.
Música, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Excellent for Music Stores!

5,0 hace 2 años

Comentarios: Overall we have been extremely pleased with our choice to switch to Rain in 2018 for our point of sale and website. The product is incredibly user friendly, can be used on any device (not tied to a license on one desktop machine like other systems) and support is great. One area other shops have asked us about is QuickBooks exports. We don't use that much, but other stores seem to be very reliant on those exports, which they say are lacking in Rain. Again, not a direct complaint from me, but one that I hear about on industry forums & from direct messages. We were a somewhat early adapter of Rain in our industry and are relatively connected in our industry & repair organization, so we seem to field a lot of inquiries about the program. We have recommended the product to quite a few other shops and want to make sure that it fits their accounting needs as well.

Puntos a favor:

We've had a great experience thus far using the Rain point of sale program. The initial training was extremely in depth and helped us grasp all of the features before implementation. We love the product integration with Reverb.com and the fact that our inventory remains cohesive across online and in-store platforms. Online & phone support is quick & helpful. Rain has also been very helpful designing and updating our website, which is tied into the point of sale. They are constantly improving, updating and listening to customer suggestions to make their product even better.

Puntos en contra:

One feature that is extremely helpful in our industry (music store) but missing from Rain, is a Maintenance Agreement/Service Contract module. We were disappointed it was not available when we switched to Rain, since we used that feature daily with AIMsi. We have found some halfway workarounds in Rain, but would like a more robust integrated module. Ideal features would be: MA identifier on serialized instruments in Work Orders module, ability to auto-send renewal emails to customers when their annual MA is expiring, MA batch operations for large inventories of instruments (many of the schools we service have 200-400 instruments that we maintain on MA's annually).

Tee
Owner en EE. UU.
Arte y artesanía, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas:

Great System for Small Business

5,0 el año pasado

Comentarios: By going to a cloud based system I am able to keep inventory updated when I am at a trade show or selling product online. The integration with Notions Marketing is a time savor. I no longer have to manually add price, description or photos. Everyone comes over when I place my order with Notions. The ability to download data to excel, make changes then upload it back to Rain is simple and makes mass updates seamless.

Puntos a favor:

As a small business it is difficult to manage technology without an IT Department. I wanted to take my business online and struggled to find a solution that was affordable, easy to use and had good customer support. RAIN not only met my goals but exceeded them. Their customer support is what sets them ahead of their competition.

Puntos en contra:

There are a couple of features I wish they would improve on. The most important to me are Customer Rewards. It doesn't allow online orders to use their rewards and the accrued reward is a dollar amount they can spend when I need it to be a % off.

Holly
owner/operator en EE. UU.
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña
Fuente: SoftwareAdvice

Alternativas consideradas:

Disappointed

1,0 hace 2 años

Comentarios: It was a rough year and a half trying to operate a business with that many mistakes from their side.

Puntos a favor:

I liked that the website and the inventory were combined. That people could see in real time what we had in stock and purchase online. That was nice and was one of the main features of why we went with Rain originally.

Puntos en contra:

We spent a lot of time and money on Rain POS. It was the first online computer software company we ever used for point of sale. I spent an entire year in 2017 logging our entire inventory, coming up with pricing and pictures and history on every item. We went live in 2018 and by April 2019 we were done with the contract side and we closed out the point of sale side by the end of that year. Their inconsistences within the contract module were too high. And every time we called in to tech support, all they could tell us what that there was a "glitch" in the system and they couldn't fix it within a timely manner. I really felt like I was losing the trust of my customers because of Rain's mistakes.

Respuesta de Rain Retail Software

hace 2 años

Holly, thank you for taking time to share your experience with our POS software. Here at Rain, our main objective is helping small businesses like yours succeed, so the fact that you found us to be detrimental to your store is disheartening. We've been busy in the 12 months since you cancelled and have greatly improved our rent-to-own module. If you like, please contact us to see those enhancements.

Claudia
Owner en Canadá
Comercio minorista, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas:

Love Rain POS

5,0 el año pasado

Comentarios: They have been fantastic. From set up until current use, they have always been available to help, and have great resources built into their software to help out with simpler things.

Puntos a favor:

Rain POS has allowed us to integrate our eCommerce and in store retail in a way that no other company has been able to do. It has been so easy to learn how to use it, and it is very in depth. It is easy for me to change things on the website, and if there is something I can't do, their customer service team is always quick to help.

Puntos en contra:

Some features need to be changed buy the software team, I can't change them myself.

Roger
President en EE. UU.
Música, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Alternativas consideradas:

Switched to Rain from Lightspeed

5,0 hace 3 años

Comentarios: Overall pleased with RAIN and glad we made the switch. A bit more thought into easier workflow within the Register, Special Order and LayAway screens and it will be a force to reckon with. I was hoping for an easier eCom experience, but that is not what I received. Much like other POS Systems that offer an integrated eCom Site...building out the site and making it look the way we want doesn't follow the basic HTML buildout process. As a web developer for over 20 years...I find the eCom platform to be VERY challenging to use and often times VERY discouraging. I can see they worked hard to have the functionality be similar to other CMS Website Platforms (Wix, WordPress, etc), but it's too confusing to navigate effectively taking up valuable time.

Puntos a favor:

Integrated Marketing Automatic "pushing" of items to our Reverb.com Account Lightweight on system resources on our iMac's

Puntos en contra:

Special Order Workflow is clunky and needs to be simplified. We've resorted to using the "Quote" option to better manage Special Orders and ring in total sales under a "Gift Card" first. That way when working with multiple vendors on a special order, we have easier use of customer funds when "finalizing" the deal. Register is Average and would prefer ability to see cost of products on screen. In Register - when scanning duplicate items they get entered as "new" line item versus adding to the SKU already input. Can't us an IR Gun on an iPad when scanning incoming inventory or during inventory counts. Layaway Screen has some great features, but workflow is a bit convoluted. Website build out is horribly confusing and NOTHING follows traditional HTML processes. This was the same problem with Lightspeed's eCom platform - hard to work with and no sense of workflow.