Copper
Por Copper
¿Quién usa Copper?
Empresas que buscan un CRM atractivo, intuitivo y simple que automatice tareas repetitivas y se integre con las herramientas que ya utilizan (Gmail, Calendario, Documentos, Hojas).
¿Qué es Copper?
ProsperWorks es el software de gestión de relaciones con los clientes n.° 1 para usuarios de G Suite. ProsperWorks CRM se integra perfectamente con G Suite, elimina la entrada manual de datos y es súper fácil de usar. Si puedes usar Gmail, sabrás cómo usar ProsperWorks. Únete a los más de 10 000 clientes satisfechos con el uso de ProsperWorks y comienza hoy mismo a vender más con los CRM que a los equipos les encanta usar.
Información sobre Copper
Copper
https://www.copper.com/
Fundada en 2013
Resumen de precios de Copper
Copper no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Copper está disponible a partir de 19,00 US$/mes.
Precio inicial
19,00 US$/mes
Versión gratuita
No
Prueba gratis
Sí
Implementación
En la nube, SaaS, web
Móvil: nativo de iOS
Móvil: nativo de Android
Formación
En persona
En directo en línea
Seminarios web
Documentación
Asistencia
En horario ininterrumpido (atiende un representante)
Horas laborables
En línea
Funciones de Copper
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Opiniones de Copper
Mostrando 5 de 410 opiniones
Luis manuel F.
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Valoración global5/5
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Facilidad de uso5/5
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Funcionalidades5/5
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Asistencia técnica5/5
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Relación calidad-precio5/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 17/6/2020
"Copper nos ahorra tiempo"
Comentarios: La apropiacion de la herramienta en el equipo de trabajo nos permitido entender los datos comerciales que a su vez nos permitio mejorar las ventas
Puntos a favor: La integracion con Gsuite nos ahorra tiempo teniendo todo en un sola pantalla nos permite actualizar el CRM mientras trabajamos en el correo electrónico
Contras: Lo que mas me gusta es lo simple de la herramienta pero es super robusta
- Fuente de la reseña
- Publicado el 17/6/2020
Jacqueline C.
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Valoración global5/5
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Facilidad de uso5/5
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Funcionalidades4/5
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Asistencia técnica5/5
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Relación calidad-precio4/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 21/2/2020
"Intuitive, Inclusive & Scalable"
Comentarios: Wonderful! The customer service is AMAZING and overall we have converted so much more closed business as a result of effective lead and pipeline management within our company.
Puntos a favor: The ability to manage leads, manage pipelines, and store data, along with the ability to automate lead management.
Contras: the lack of ability to integrate with other softwares, the lack of commission management features, and the lack of ability to specifically disburse leads automatically based on tracked conversion rates
Respuesta de proveedores
por Copper el 3/3/2020
Solid feedback that we'll be sharing with our team. Thank you, Jacqueline!
- Fuente de la reseña
- Publicado el 21/2/2020
Bronwyn M.
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Valoración global2/5
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Facilidad de uso5/5
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Funcionalidades3/5
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Asistencia técnica1/5
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Relación calidad-precio2/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 3/9/2019
"Copper Has Failed "
Comentarios: A CRM is a great thing, but Copper has not delivered! The software is unreliable, the customer service has fallen short. What we were promised is not what we have received. It is too bad, because I love a lot of the features.
Puntos a favor: It is easy to use, once you get the hang of it. Good customization. Phone App. Copper integrates with all things Google.
Contras:
The Software isn't solid!
In a matter of 6 weeks the CRM has had 2 major malfunctions, called "bugs" according to Copper support staff.
1)People Records Malfunction - I am the admin of this software and the person responsible for uploading 28 years of Legacy Data (all of our customer records). In attempting to update some of the outdated contact info changing phone numbers and addresses, emails etc. which I populated into Copper from various spreadsheets, work order lists, Quick Book records, and email contact lists. The "People" records began to malfunction; phone numbers literally began jumping around. Example, I would open someone's customer's record and another customers number would populate, I would end up calling the wrong customer. Copper engineers have been "working" on this for a month, still no fix.
2.) Opportunity Pipeline Malfunction - Imports are mapping to the wrong Pipeline. I have hundreds of business opportunity records, Google sheet based spreadsheets, that I am attempting to import (bulk) thousands of cells of data to the CRM, despite properly mapping the import (correct methods on my part) this crucial business information imports to the wrong pipeline & tons of data is lost in the process. This is huge, if you can't import and map your customers spreadsheet records (bulk) you have to hand enter each record. What should take 5 mins will take days/weeks/months! This has been going on for over a week now, and no one at Copper seems to care.
Respuesta de proveedores
por Copper (formerly ProsperWorks) el 19/9/2019
Thank you for the honest review, Bronwyn. This is beyond helpful and we'll be taking your feedback to the team and look into improving where we were unable to provide a stellar user experience for you.
- Fuente de la reseña
- Publicado el 3/9/2019
Janna W.
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Valoración global4/5
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Facilidad de uso4/5
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Funcionalidades4/5
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Asistencia técnica3/5
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Relación calidad-precio4/5
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 2/4/2020
"Copper is helping me keep track of my customers"
Comentarios: Overall it has been helpful to keep track of my contacts. I wish that there were more features for the lower price point, like marketing and email features.
Puntos a favor: I like that it syncs to my Gmail and automatically goes back through 1 year of communication to add all those emails to my connections with my contacts. The Gmail extension makes it super easy to add new contacts to my CRM and keep track of our conversations. It also makes it easy to keep track of leads and opportunities and what stage they are at. The Task function is nice how it adds to-do items to my calendar and sends me reminders. That is helpful so I don't forget to do things daily.
Contras: It's pretty expensive for only one user and many of the best features of it are only available for the higher pay level. Also, it's doable to use from Gmail on a phone but not easy. I wish the app extension worked better.
- Fuente de la reseña
- Publicado el 2/4/2020
Jaimee I.
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Valoración global5/5
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Facilidad de uso5/5
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Funcionalidades4/5
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Asistencia técnicaSin valoración
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Relación calidad-precioSin valoración
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Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 20/2/2020
"Copper"
Comentarios: Copper has cut down dramatically on administration data entry try which allows for our staff to communicate with our prospects more frequently, which in return is bringing in more business for the company.
Puntos a favor: Copper has helped our company tremendously in regarding to time spent updating our CRM systems. We use to have to add all emails to the system, Copper automatically adds all the emails which has cut down on our administration time dramatically. It will also pull contact information for the internet, which also helps cut down time so the time can be spent elsewhere. Another favorite feature is being able to view the contact file in gmail when an email from that specific person comes in.
Contras: We wish that when adding notes into copper, there was more flexibility in regards to changing the color of the font or being able to highlight something within the note. Also, sometimes we have an individual in the system with more than one company but Copper doesn't allow you to add duplicate emails to multiple files.
Respuesta de proveedores
por Copper el 26/2/2020
Greatly appreciate the feedback, Jaimee!
- Fuente de la reseña
- Publicado el 20/2/2020
