Fresha

Me encanta

Puntos a favor:

Me encanta!!!! es muy faci de usar. El servicio al cliente es excelente, son muy amables y pacientes.

Puntos en contra:

lo que no me gusta es que no puedo enviar notificaciones por whatsapp. Sólo por correo o mensaje de texto, lo cual me dificulta porque en la región en donde me encuentro la gente usa mucho el whatsapp. Me gustaría poder enviar el formulario por ese medio a mis clientes.

Un software que a cumplido todas mis expectativas !!

Comentarios: Mi experiencia es fantástica !!Uso Fresha y espero seguir utilizándolo !!Es una herramienta ahora mismo clave para mi centro !!

Puntos a favor:

En realidad todo !! Me a ayudado mucho a conseguir más organización en mi negocio !!

Puntos en contra:

Lo único que no me a venido bien es que han eliminado los descuentos que podemos hacer sobre nuestros productos !!Trabajo para clientes de un hotel que no suelen repetir y no podemos realizar comunicación con ellos otra vez !!Son clientes de paso !! Estaría bien poner una opción para esto !!Gracias

Easy to use

Comentarios: The staff are all really helpful, the system is reliable and it’s really easy to use.

Puntos a favor:

ease of use, online booking features and accessibility.

Puntos en contra:

Most of the time the response on email for urgent issues is quick but it is annoying not having a support line to ring.

System is Intuitive

Comentarios: I am UTTERLY pleased. After a NIGHTMARE of crappy customer service, buggy system, and overall a NEVER AGAIN experience without last system (vagaro) Fresha was just that a breath of FRESH-Air.

Puntos a favor:

The system is very intuitive. It is easy to learn and use. It is easy to set up the catalog - for everything and I love how you can quickly move things to be in a different order than just in the order they were made. You can send forms manually there is a GREAT product and inventory tracking system. their customer Service is TOP NOTCH, I especially recommending spending the money to get an account manager- totally worth their weight in gold and is VERY reasonably priced.

Puntos en contra:

Is it perfect? Nope they have some things to address. Even with the issues that need to be addressed, this is, by far, the best system I have used. I have used Massagebook, Square, Vagaro, Wix, and Meevo. I am highly impressed and LOVE my account manager (can’t remember the title you all give them).

Alternativas consideradas previamente: Square Point of Sale y Meevo

Razones para elegir Fresha: Gaslighting customer service reps, antagonistic to non Christians, buggy systems, terrible GUI, charge you to death for EVERY single thing- the list is exhaustive.

Software anterior: Vagaro

Razones para cambiar a Fresha: Price, percentage for credit card processing (1% lower!!), the way the product worked

Fresha should be protecting business owner of theft of service

Comentarios: Overall is okay, it will be better if you offer loyalty system so we can record clients rewards or beauty bank service to deposit money.

Puntos a favor:

Easy to Use. Didn’t have the option to turn off market place and we have to stick with the 20% referral fees unless we quit using Fresha.

Puntos en contra:

Regarding theft of service, we are unable to process the payment without client provide us a security code sent to their phone. The system should provide more protection to us as a business owner. If we require their security code to charge their card, then it didn’t make sense anymore. I wasn’t aware about this issue because normally small amount processing was working fine, until we had a more premium service like hair extensions required payment over $1000 and client did a runner, after that I realised we won’t be able to charge her.

Read all the fine print for fees

Puntos a favor:

In the beginning it was great. The reminders were great.

Puntos en contra:

However, they have added fee after fee for their "lifetime" free clients. We are the ones that have helped sort out the kinks. They take 20% for new clients. Do NOT have your clients book online. You HAVE to book them manually at first or you will lose any profit or break even per appointment. Also any text you send as reminders are now billed. Its become very expensive.

Thank you for a great product.

Comentarios: I have been with Fresha since its inception when they were called shedule and I have enjoyed using this program ever since. [sensitive content hidden] is usually great at answering questions quite quickly and I’m grateful for that.
Thank you.

Puntos a favor:

The ease of use, the comprehensive tools available

Puntos en contra:

I’m honestly having trouble answering this question because I don’t think there’s anything I don’t like.

Great Place to Start

Puntos a favor:

It was easy backend to use and update. It also has a free option

Puntos en contra:

There was a constant issue with clients booking online and it caused confusion for my guests

Alternativas consideradas previamente: Vagaro

Razones para elegir Fresha: Clover was sold to me from my bank and not salon friendly and had hidden expenses monthly

Software anterior: Clover

Razones para cambiar a Fresha: It was free to use and seemed also very easy. In the begin

Poor customer care

Comentarios: Horrible can never reach anyone $200 balance that 90% should not be charged for

Puntos a favor:

Nothing. Dishonest company. Can never talk to a real person to get things resolved. They charges things by fraud

Puntos en contra:

Dishonesty. Charge for things they should not. They book fake appointments to collect 20%. They charge for existing clients. Too many glitches and always an excuse like the owner is using links incorrectly. So they have a link that no mater who schedules from it, we are charged 20% I’ve emailed 5 times in a week and have asked for someone to call and have yet to get a response

The best software for business owners

Comentarios: Love it.

Puntos a favor:

The fact that its so easy to use and modify menu for specials. Its simple and easy to the eye. The customer service is excellent they are super responsive with me since I started with them when they were shedul. Love this app.

Puntos en contra:

I haven't quite figures out how to transfer all my great reviews into google reviews. Google is a big thing for consumers so its important to have a link where this transfers or they automatically load into google is huge.

Recommend for new business owners

Puntos a favor:

Clients find it easy to use the online booking

Puntos en contra:

Setting up was harder than other online booking systems, hard to sync with google calendar, not mobile friendly, the fees are high

Alternativas consideradas previamente: Timely

Razones para elegir Fresha: Online booking had option to take deposits

Software anterior: Goldie

Razones para cambiar a Fresha: Just mostly testing it out for 6 month, found it harder to use than Goldie

Scam!!!!

Comentarios: A customer saved via the Fresha app can only delete their visit from the app so that the salon is not charged with the transaction! but if the salon does it, even though the client's visit has not taken place, the salon pays a fee! This is a blatant FRAUD!!!!!! Don't use this app!!!

Puntos a favor:

Nothing nothing nothing nothing at all!!!!!

Puntos en contra:

Really bad customer service and rude !!!!!!

Excellent System to book appointments and manage your salon

Comentarios: Great thank you, think I've covered everything in the feedback but thank you for all your hard work and friendly emails they are so appreciated.

Puntos a favor:

Very easy to use, not too fussy and also very comprehensive. They are a forward thinking company and rarely stand still and the competition changes. I love the little notification bell which comes up with all their new features as they arrive. Some nice little surprises there! I love that they listen to us as the customers and take on board what we say. Love the new Gift Cards by the way!

Puntos en contra:

Nothing really to dislike but it could be worth considering adding an option on the Blast messages where you send one email then a reminder email goes out a few days later or when you want to send it automatically. Could work well for Black Friday for example when everyone's trying to get customer's attention! Could do a package where the second email is a bit cheaper than the first if you want to re-send.

I am currently using it and am satisfied with it.

Comentarios: Because it was a small company, we only used Excel. After learning about this software, I was able to achieve overall integrated management.

Puntos a favor:

It is convenient because you can also manage it with your smart phone. We were able to attract more customers and new customers through the online reservation system. Inventory management is easy. It is also convenient to automatically send SMS notifications to customers.

Puntos en contra:

There aren't many inconveniences yet, but I wish the cost of sending a text message would be a little cheaper.

Use with caution

Comentarios: I tried updating my bank account information and it took MONTHS! The process is so incredibly difficult that it makes me want to just find a better software. You have to upload several documents, wait for it to be verified which can take weeks, then you have to take your card terminal offline and wait for it to be reprogrammed which takes several days, then you have to re-board your terminal which can be tricky. Then for some reason after doing all of these steps, it was still depositing funds into my old account. Now they want me to re-do everything and then update ALL the booking links on my website. This is a nightmare. I was able to create a square account and have my bank verified instantly, so I will just use that from now on and even though the card fees are slightly higher, I'm still saving without all the hidden fees and 20% commission that these thieves try to take.

Puntos a favor:

Very simple for people that just need a basic software

Puntos en contra:

Hidden fees like charging 20% for "new clients" even if they are existing clients that book with a new account. Sometimes existing clients will forget their password and just create a new account to book an appointment out of ease. Fresha claims they will recognize emails and phone numbers and not classify them as a new client but this is false. They will charge you 20% and the software doesn't allow you merge the clients together. You have to delete the new account your client created and then re-book with their existing account and then try to help them get a new password. It's absurd.

Tax Collection Problems

Puntos a favor:

Customer ease of use. They have menu to select ou different services.

Puntos en contra:

In our state we have to collect Gross Receipts Tax on all sales. Worked great about month ago. Now it will not. Fresha provides videos about tax set up but unable to collect tax properly. Issue cannot be solved. It should be easy. $100.00 sale plus 7% tax would equal final cost of $107.00. But system has lost ability to do this.

Very user friendly for beauty industry!

Comentarios: Overall have a great experience with fresha as it is easy and convenient to use and meets all of my needs.

Puntos a favor:

As a user in the beauty industry I really enjoy this software. It makes tracking clients and setting appointments very easy and clients seem to use it with ease as well!

Puntos en contra:

I think the calendar view could be a little more clean.

Even a guy can use this

Comentarios: Im a happy customer and will recommend it to friends and family.

Puntos a favor:

As a guy who always wants to look good, Fresha helped me booked appointments easily without any hassle. As a guy who is always on the go, I can easily use this seamlessly.

Puntos en contra:

Hmmmm.. I can't think of any because I enjoyed using this alot.

Scammers and dishonest

Comentarios: Do not trust this company with your credit card!Fresha was free until it wasn't. I started with Fresha when it was free. after building up over 3000 clients on their software, they started makin shady charges to my card. for example, I started asking to store credit card info for NEW clients. but they started charging my existing clients. They claimed it was a glitch in their system. So, I reversed that feature. then, when I restarted capturing CC's, they started charging 20cents per credit card capture. Then They started charging a percentage of charges at check out IF the booking was made through "their marketplace". But a client booked by clicking on my google ad (which already costs a lot), but now they are charging my credit card a ridiculous 20% for that client, claiming it was booked through their market place! Do Not trust Fresha. very shady and dishonest practices.Do Not Trust Fresha. They will use shady tactics to charge your card, and You have absolutely no way to defend yourself.

Puntos a favor:

easy to use, and relatively easy to set up.

Puntos en contra:

1. dishonest about why they charge your credit card2. constantly thinking of new ways to charge you3. Credit cards captured for no shows, frequently say "insufficient funds" and no customer service help, and in some cases say "code sent to client" to allow us to charge for the no show! Just laughable.4. Nickle and diming for everything for their "Free" app, and shady charges

Booking made easy, concerns with customer service

Comentarios: Makes booking online easy however I wish there was better customer service

Puntos a favor:

The platform is easy to use and has lots of features that improve online booking

Puntos en contra:

The customer service isn’t the best in responding promptly

Easy to make reservations from the website

Puntos a favor:

It’s easy to see what’s available and what services the stores/companies provide, and easy to make an appointment with the app.

Puntos en contra:

It’s not that obvious to find the exact service I’m looking for, if we can contact the stores (like leaving messages) directly from the website, it would be great

Hiding fees £72

Puntos en contra:

I work with Fresha about, five years and someone take online appointments. And she didn’t even come “no show “ and they charge me £72 for thisLast couple days I’m trying to contact them no contact number they don’t answer they don’t explain to me. This is not fair I will take this to all media group. I will try my hardest to tell everyone. Kind regards mutlu taskin

Excellent System

Puntos a favor:

Easy to use and the booking system and with accurate data. I opened 2 ticket and the support tickets "Caitlin" was very professional and resolved everything.

Puntos en contra:

- Customize SMS reminder. - Is not possible to activate Membership with partial payment?

Fresha makes my bookings easy

Comentarios: As a customer of businesses using Fresha it's easy for me to book when I want

Puntos a favor:

Makes booking appointments and finding new providers easy

Puntos en contra:

Limited providers using the software in my region

Find aesthetic solutions quick.

Comentarios: Great software with several different options when you need them most.

Puntos a favor:

It has a hoard of options with several variants of boutiques, hairdressers and tattooists who work to offer accurate information on their services.

Puntos en contra:

Some of the branding seems more exclusively feminine than masculine even though it caters to both genders.