Peek PRO Tour Operator Software

Peek PRO Tour Operator Software

Por Peek Travel

¿Quién utiliza este software?

Operadores de actividades y recorridos que ofrecen cualquier tipo de experiencia de ocio. Es tan fácil de usar que incluso las empresas que más se resisten al uso informático tienen confianza en cambiar del lápiz y papel a las iPads.

Valoración media

605 opiniones
  • En general 4.8/5
  • Facilidad de uso 4.7/5
  • Atención al cliente 4.8/5
  • Funcionalidades 4.6/5
  • Relación calidad-precio 4.7/5

Detalles del producto

  • Versión gratuita
  • Prueba gratis
  • Implementación En la nube, SaaS, web
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia En horario ininterrumpido (atiende un representante)
    Horas laborables
    En línea

Datos del proveedor

  • Peek Travel
  • https://www.peek.com
  • Fundada en 2011

Sobre Peek PRO Tour Operator Software

Peek Pro es un sistema de reservas en línea que permite a los operadores de actividades aumentar sus ingresos, ahorrar mucho tiempo y brindar el mejor servicio para sus clientes. Los operadores están especialmente cautivados por las aplicaciones móviles líderes en el sector y el diseño intuitivo del sistema de gestión administrativa. Las características incluyen pagos diarios, correos electrónicos automáticos, recursos y gestión de canales, escaneo de códigos QR, certificados de regalo, exenciones gratuitas, más de 20 informes personalizables y mucho más.

Funciones de Peek PRO Tour Operator Software

  • Asistencia al cliente
  • CRM
  • Gestión de promociones
  • Gestión de reserva de habitaciones
  • Gestión de tasas
  • Notas de reserva
  • Reserva de actividades
  • Reserva de terceros
  • Reservas de grupo
  • Acceso móvil
  • Base de datos de clientes
  • Citas recurrentes
  • Gestión de reserva de habitaciones
  • Pagos en línea
  • Programación automatizada
  • Programación de grupos
  • Recordatorios de citas
  • Reserva en línea
  • Sincronización de calendario
  • Varias ubicaciones
  • CRM
  • Creación de itinerarios
  • Gestión de precios
  • Gestión de presupuestos
  • Gestión de promociones
  • Gestión de proveedores
  • Gestión de páginas web
  • Gestión de recursos
  • Gestión de reservas
  • Integración de GDS y OTA
  • Package Creation
  • Procesamiento de pagos
  • Reserva de actividades
  • Sistema central de reservas
  • Waiver Management

Las opiniones más útiles de Peek PRO Tour Operator Software

Great fit for our small rental & shuttle operation. Huge time-saver, very happy.

Publicado el 1/7/2019
Hallie T.
owner/manager
Comercio minorista, 13-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Puntos a favor: Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Contras: No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Respuesta de proveedores

por Peek Travel el 8/7/2019

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

Exactly what I was looking for in a booking system for a tour company.

Publicado el 31/8/2019
Kevin S.
Sr Software Architect
Ocio, viajes y turismo, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña 
5/5
En general
4/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
4/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of the software. They let me play with the software BEFORE the demo so I had time to figure things out and ask specific questions. Any time I had followup questions the onboarding/training support was lightning fast.

Puntos a favor: Easy to understand. Overall configurability. Excellent mobile app. Built in waivers. Built in reports. The ability to do point of sale. Full control of cancellations, refunds, emails, etc. Advanced pricing and availability rules. Potential to integrate with other marketing software. Ability to do manual bookings. The list goes on and on...

Contras: Sometimes things can be difficult to find. The placement of important/frequently used buttons needs to be re-thought out a bit. Sometimes when you delete things there are still references to it in other places, which then requires a bit of extra cleanup. It also would be helpful to have a small info button next to certain things that helps explain/teach the user.

Respuesta de proveedores

por Peek Travel el 9/9/2019

Hi Kevin! Thanks for the detailed review. Great to hear you're enjoying the long list of features and it's been easy to understand. Your suggestions are much appreciated as we are constantly working to improve. Keep reaching out to us as questions come up! We're here to help :)

Great Booking System, Easy to Use

Publicado el 20/12/2019
Norm H.
Business Owner
Formación profesional y coaching, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña 
5/5
En general
5/5
Facilidad de uso
5/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: The service and support has been excellent! [SENSITIVE CONTENT HIDDEN]
/ Live Chat has provided prompt service that has solved my problems.

Puntos a favor: I love how user friendly this software it. It is really intuitive and I can update and add things really easily. The system flows really well. I also love having the waivers built in and creating client manifests for my trips and courses.

Contras: I find it challenging to invoice clients for physical products like paddleboards, paddles and merchandise. As a Canadian company some of the templating and notifications for clients are US based.

Great system and great support

Publicado el 13/11/2019
Hunter W.
Captain
Transporte marítimo, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña 
5/5
En general
4/5
Facilidad de uso
4/5
Características y funcionalidades
5/5
Asistencia técnica
5/5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Puntos a favor: Peek Pro makes it very easy to keep all information organized and in one place. Everything from the automated emails and integrated waivers to the phone app make everything very simple.

Contras: When I initially began working with Peek I was going to have them build my website as well. It was inexpensive but I was not thrilled with the quality of the site they put together. I have since switched to a site built on square space.

Respuesta de proveedores

por Peek Travel el 26/11/2019

Hi Hunter, thanks for the review! Great to hear that you've been utilizing the many features we provide and that everything's been easy to use. if you ever need anything, we're here! :)

Lots of Bells and Whistles with lots of bugs and loose ends that leave you wanting more

Publicado el 23/6/2018
Mike N.
Online Manager
Ha utilizado el software durante: Más de un año
Fuente de la reseña 
2/5
En general
3/5
Facilidad de uso
1/5
Características y funcionalidades
3/5
Asistencia técnica
1/5
Relación calidad-precio

Puntos a favor: It allows people to make reservations. It works well on most websites. You can embed it or link to their site. They have humans to answer the phone and relatively short hold times when doing so. Most of the Customer Service Agents are very polite and concerned about your issues. They are great at making you feel like they care about you.

Contras: They include taxes in the price of our tours and rentals. But, then include a section called "Taxes and Fees" but only include their fees. This makes us look like we are charging more than we advertise. When asked about this I was explained that it was easier for them this way. We can generate a special report if we want to see it subtracted. I don't think they see the point. They allow holiday rates, but those holiday rates cannot be increased by a dollar amount to match your policy. They can only increase by a percentage. This is just one of many feature requests we have been waiting to see. They spend more resources on talking to customers than they do fixing the issues customers face. We have called in for many things over the months and can always talk to a Customer Service Agents. And they are good at understanding your frustration and try hard to help relieve the situation. The issue is that they cannot actually fix your problems. At this point we have 2 actual bugs reported that are effecting our in-season sales. They are working on the problems at least but it's been over 2 weeks since I filed a serious report, and over 2 months since filing a less serious one. That one has presented itself again since filing it. Peek actually bought our previous rental software company and ditched their software which had features we relied on. Since then we have been doing our best to get by with lesser software. I hope we can find a better solution.

Leer más opiniones