15 años ayudando a las empresas españolas
a elegir el mejor software

¿Qué es Groove?

Una mejor manera de apoyar a tus clientes. Groove te ayuda a convertir las interacciones de tus clientes en conversaciones significativas y relaciones más sólidas.

Compuesto por una Bandeja de entrada, Base de conocimientos e Informes compartidos multicanal simples, pero potentes, Groove es la alternativa perfecta a las soluciones de centro de ayuda excesivamente complicadas y de precio elevado del mercado.

¿Quién usa Groove?

Los clientes son pequeñas empresas de entre 1 y 200 empleados en: Software B2C/B2B, comercio electrónico, web, agencias de desarrollo/diseño, servicios online, otro software/SaaS

Groove Software - 1
Groove Software - 2
Groove Software - 3
Groove Software - 4

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Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones de Groove

Evaluación media

General
4,5
Facilidad de uso
4,6
Atención al cliente
4,6
Funcionalidades
4,0
Relación calidad-precio
4,4

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
59%
4
32%
3
4%
2
4%
Maxwel
Maxwel
Customer Success en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Best way to manage your customer support network

5,0 hace 4 años

Puntos a favor:

My favorite feature in Groove is the canned replies. If you get frequent support tickets and need an easy answer for them, you can write them early and pull them out to answer the same question over and over again. I use Canned replies for our Proactive Support. We let our clients know the issues they are having before they even know they are having them.

Puntos en contra:

Frequent updates move features around and sometimes makes it difficult to find something that you use every day. Also they have a feature in which you can halt a reply for sending up to 30 seconds after hitting send, though it does not work for emails you start. Only ones you reply to.

Ensons
CTO en Alemania
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Alternativas consideradas previamente:

Human-centered ticketing system

4,0 el mes pasado Nuevo

Comentarios: Groove is the smartest "abstraction layer" over email I've seen so far. We don't think in terms of E-Mails any more (you wouldn't know there are any), but individual customer threads in a proper ticketing system.

Puntos a favor:

Consider that pricing is not related to the amount of emails you receive or send. The ticket archive keeps growing, but you don't pay more over the years. That's great.

Puntos en contra:

The interface is not as snappy as a desktop email client, so there is friction when you start using it. But as far as web technology is concerned, it's as good as it gets.

Jared
Enterprise Account Executive en EE. UU.
Software informático, 501-1.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Not nearly as efficient as Outreach

2,0 hace 3 años

Comentarios: I am sending prospecting emails to break into new accounts and reach new customers. It helps me to have tracked tasks and efficient email and call outreach day in and day out.

Puntos a favor:

I do like that I can organize the order of the people I'm reaching out to in my flows. There are a few really good things about Groove from a flow building and Salesforce data retention front that are helpful.

Puntos en contra:

Coming from Outreach, Groove isn't nearly as powerful or easy to use. There are so many things I preferred to do in Outreach that I can't do in Groove. Outreach's bulk import, the quick way to search for contacts that had been contacted just by searching the domain, looking at past email conversations, and better insight into email engagement are all things I had in Outreach that are glaringly missing from Groove. Groove feels clunky to me in how it interacts with my Gmail/Calendar and it's felt like more of an obstacle than an enabling software.

Ezra
Head of Customer Care en Australia
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Absolutely love Groove and won't be using anything else as long as they're around

5,0 el mes pasado Nuevo

Comentarios: Awesome, from the moment we installed, we've been blown away with the platform and their willingness to listen to feedback and adapt as they go.

Puntos a favor:

It's clearly made by a team who has used other platforms and know the short comings of them all. They want to make the best system possible while also keeping it fast and easy to use. We've come up against no walls with trying to use it in the way we need to and when we've asked any questions, the team is friendly, down to earth and just want to help make life easy. Shout out to Graham as well, love the work mate, thanks for the help!

Puntos en contra:

Can't think of a thing. It's been great.

Mayra
Head of Marketing + Public Relations en EE. UU.
Gestión de organizaciones sin ánimo de lucro, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Groove Email Software + Knowledge Base

5,0 hace 5 años

Comentarios: The ability to add notes, tags, snooze conversations, and create rules and folders has made my emails more organized than ever before. Managing 9 accounts used to be daunting and virtually impossible - and it had a negative impact on our customers because I would be too overwhelmed to respond and sort through my emails. Conversations would be forgotten, lost, or delayed. Now, I can power through emails with significantly less frustration and time, which has allowed me to focus my time and attention on other projects. This is further aided by our Knowledge Base, which has helped so many customers be more self-sufficient and find detailed answers to their questions without having to email staff and cut in to our already jam-packed schedules. Groove has helped us turn one of our most tedious and time consuming major project into a streamlined, easy to manage task.

Puntos a favor:

In terms of the Email Software: You can have multiple inboxes in one single account, which is just absolutely amazing. You have the option of viewing emails as separate inboxes/categories (within the same homepage), or listing them as one streamlined inbox. The latter has boosted my email productivity significantly across multiple work emails, freelance emails, and personal emails. In terms of the Knowledge Base: It is so simple to add an article and organize it accordingly! It's super user-friendly and easy to navigate. Set up is easy. If you don't have coding experience, there's nothing to worry about! The software is intuitive and you won't need any coding at all. For those of us that have dabbled with coding—well, it's incredibly refreshing to not worry about fumbling with the bells and whistles to create something easy to navigate, sleek, and stylish. Less time focusing on the "busy" work, more time focusing on what's important: the content.

Puntos en contra:

The ability to log phone calls through Groove has be revolutionary to me. It's changed the way I work. However, the functionality of logging phone calls is a bit behind all other features of Groove; it still needs some work. But, considering that's the only downside (and, admittedly, not a huge deal), it's definitely not something to worry about or a deciding factor.

Respuesta de Groove Networks

hace 5 años

Hi Mayra, thanks for taking the time to leave us such a detailed review on Capterra. Your feedback is very valuable and I was wondering if you would be potentially interested in publishing a customer story with Groove on our website?