Teamwork Desk
¿Qué es Teamwork Desk?
Teamwork Desk es un software rico en funciones que te brinda todas las ventajas para gestionar las comunicaciones entrantes y cada caso de atención al cliente, desde el momento en que llega hasta el momento en que se soluciona, todo permaneciendo invisible para los clientes. Desk es un centro de asistencia integral para la comunicación entrante y ayuda para la creación de documentos, para que puedas brindar ayuda a tus clientes en horario ininterrumpido. Mide lo importante en cuestión de satisfacción del cliente, productividad del equipo y canales de tráfico. Integración perfecta con los proyectos de Teamwork y las herramientas que ya conoces y utilizas.
¿Quién usa Teamwork Desk?
Clientes que requieren software de asistencia para desarrollar mejores relaciones.
¿Tienes dudas sobre Teamwork Desk?
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Teamwork Desk
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Opiniones de Teamwork Desk
HECTOR
Gran aplicación de trabajo integrado
Comentarios: Buena experiencia
Puntos a favor:
La integración de chats , documentación, todo lo que se requiere para trabajar en equipo, tener todo en un solo lugar
Puntos en contra:
Falta una modalidad de tareas, no se puede integrar Microsoft To do
Respuesta de Teamwork.com
hace 2 años
Hi Hector, Thanks for your review of Teamwork Desk - it's great to hear that you've had a good experience with our product. Integration issues? I'll pass this onto the support team to investigate this further. Many thanks, Karen at Teamwork
Lee Yin
Easy to use Application with Sleek UI
Comentarios: Able to support day to day functions well, reliable but could improve in generating useful analytics that help motivate agents to perform better.
Puntos a favor:
Teamdesk was designed very nicely with simple UI yet very functional. Has successfully implemented the software with 80% of the workforce using it daily.
Puntos en contra:
The ability to export information and flexibility of creating user definable analytics report for management viewing.
Respuesta de Teamwork.com
hace 2 años
Hi Lee Yin, Thanks for taking the time to leave a review of Teamwork Desk - this type of feedback really helps us improve our products. It's great to hear Teamwork Desk supports your day to day functions! I've noted your comments on analytics and will pass them onto the product team to investigate this further. Have a great day, Karen at Teamwork
charles
Teamwork at SSI
Comentarios: Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers
Puntos a favor:
SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers
Puntos en contra:
at this time I do not have any negative or issues
Respuesta de Teamwork.com
hace 2 años
Hi Charles, Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product! Stay in touch with us at support@teamwork.com, if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork
Lucas
Alternativas consideradas:
Too many major issues. Would be perfect otherwise, easy to use, beautiful interface.
Comentarios: The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere.
Puntos a favor:
easy to use, beautiful interface, lots smarts... seemingly does everything you need and more.
Puntos en contra:
• No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard.
David
Alternativas consideradas:
Easily the best support management tool
Comentarios: Great product from a great company, always very quick to reply if you request support from them or need their assistance.
Puntos a favor:
Easy to setup and use, teamwork desk provides the best solution for anyone managing a support desk. You can assigning incoming tickets to agents and agents can gain assistance from colleagues using the notes feature.
Puntos en contra:
Some features are only available on the higher costs subscription packages
Respuesta de Teamwork.com
hace 2 años
Hi David, It's great to hear Teamwork has helped your customer relationships. Stay in touch with us at support@teamwork.com if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork
