Studio Ninja

Best Photography Studio Management Software

Comentarios: It helps me to easily keep track of all my projects, leads, invoices and emails. It's a game changer, saves me a lot of time and stress.

Puntos a favor:

I can create workflows that save me time , increasing my efficiency. Customer support is outstanding. They help you transfer all your current and future jobs at no additional cost to your subscription. Software is extremely user friendly.

Puntos en contra:

Well, I totally love this software. If I have to mention something... I would say it's not fully developed, which is not bad at all. They are constantly adding new features according the feedback user provide.

Looks good on surface, missing important key components

Comentarios: I researched and tested every Photography CRM I could find and also read all the Facebook group comments for each app and settled on Studio Ninja solely because 'at the time', the comments were positive and the support seemed to be responsive.
THEN - Studio Ninja (SN) was bought by ImageQuix! Ever since then, the support has come to a grinding halt in terms of SN addressing key issues and problems users were having. Support has promised many features but rarely gives any specific timeline as to when they will actually get a feature added or fixed. According to long-term users, some of the promises are over a year old with no action. Anmd any promises they have made are 6 months to a year out!
I addressed this directly with SN support and told them everything that has changed for the worse since they got bought out. All I got was a "Thank you for your concern, we'll forward your concerns to someone else". Never heard anything back. I went on the Facebook group and started to ask some hard questions and because their support told everyone that it is not easy to make the changes they are requesting, due to the complex relationships between the data, I took that to mean that either they don't have the expertise to do it in a timely manner, or their software is faulty in that it can't be upgraded easily. Other apps seem to be able to make upgrades quickly.
I speculated this on their FB group and my post was removed!
If you read the SN Facebook comments now, there has been a shift - users are constantly asking for the most basic of changes and are being told it is not that easy, but they'll "put it on the list of future upgrades".
It is very disappointing that SN (or is it ImageQuix?) has done such a poor job during this buy-out process.
I have been involved in many buy-outs of companies and in my experience, you only buy a company out to get their client list, or to get their technology, to keep a company from being a competitor, or to integrate one company with the other.
Both SN and InageQuix have described the buy-out as being a 'win-win' where ImageQuix will be able to offer 'more' to it's customers.
In the meantime, Studio Ninja seems to be struggling to keep their current customers and, they just sent out a Price Increase without improving much of anything. A lot of users did not appreciate that.

Puntos a favor:

The interface is clean and straight forward in Settings

Puntos en contra:

There are MANY basic key components that other CRM's have that Studio Ninja does not have.

Avoid if you can - not GDPR compliant

Puntos a favor:

Not really that much to like to be honest, once you have seen past the advertising

Puntos en contra:

Its not GDPR compliant, by this I mean when you close your account your clients will still be able to access personal data and still be sent invoice reminders!

Manage invoices and payments

Comentarios: Studio Ninja helped me keep up with invoices and payments, and just keep up in general. I'm in and out so often that it's hard to find time to sit down and look over everything myself. The statistics helped me as well, it's such an empowering feeling to watch your business grow and have the knowledge to take it a step further.

Puntos a favor:

Studio Ninja has a lot of tools to help professional photographers run their business successfully. It helps manage payments and keep up with invoices. Add your logo or personalize invoices. Get contracts or agreements e-signed, accept credit card payments and transfer directly. Users can send payment reminders and automatic emails. It has a simple CRM that's easy to manage. Users can create a personalized schedule and workflow. Studio Ninja can be used from anywhere, not only in the studio.

Puntos en contra:

Some users may want more complexity instead of simplicity. I'm used to more detail. There's often lag time, and it can become unresponsive. I don't like having to close and start again. I was never able to use the questionnaires because of this. It's just not as fast as I need it to be.

Best and only CRM for multilingual Studios and concerning GDPR/Europe!

Comentarios: SN listens to the customers and takes feature requests seriously!!

Puntos a favor:

Great dashboard with overviews, syncs with my Gmail calendar. Super organized and visual. Only Photographer CRM I know of that is multilingual!!! With a multilingual client portal! I serve 50/50 and it's the best software I found on the Market! Quotes, invoices, questionnaires all there. And you can make the Lead Capture Form be GDPR/DSGVO compliant! Yay Europe photographers

Puntos en contra:

I just would love the Lead capture form to have more text fields that translate to different note types in the backend Also I am missing push notifications in the app with new leads (but will be rolled out soon) and Instant Booking system (coming soon)