¿Qué es Tidio?

Tidio es una potente plataforma de atención al cliente todo en uno que mejora tu asistencia al cliente y ayuda a generar más ventas. El widget de chat en vivo, fácilmente accesible, hace que tu negocio esté disponible en horario ininterrumpido. Los chatbots con IA involucran a tus clientes en tiempo real para que puedas vender más.

Además, puedes conectar Messenger, Instagram, chat en vivo y correo electrónico a Tidio multicanal y responder a todos los mensajes desde un solo lugar, también en dispositivos móviles. Se integra fácilmente con todos los sitios web y plataformas.

¿Quién usa Tidio?

Proporciona un comunicador a una amplia gama de PYMES de todo el mundo. Miles de empresas usan Tidio para comunicarse con los clientes.

¿Dónde se puede implementar Tidio?

Basado en la nube
Entorno local

Sobre el proveedor

  • Tidio
  • Ubicado en London, RU
  • Fundada en 2013

Asistencia de Tidio

  • Asistencia 24/7
  • Chat

Países disponibles

Alemania, Australia, Brasil, Canadá, China y otros 5

Idiomas

alemán, español, francés, inglés, italiano y otros 2

Precios de Tidio

Precio inicial:

15,83 US$/mes
  • Sí, ofrece una prueba gratuita
  • Sí, ofrece una versión gratuita

Tidio dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Tidio está disponible a partir de 15,83 US$/mes.

Planes de precios consigue una prueba gratuita

Sobre el proveedor

  • Tidio
  • Ubicado en London, RU
  • Fundada en 2013

Asistencia de Tidio

  • Asistencia 24/7
  • Chat

Países disponibles

Alemania, Australia, Brasil, Canadá, China y otros 5

Idiomas

alemán, español, francés, inglés, italiano y otros 2

Imágenes y vídeos de Tidio

Tidio Software - 1
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Vídeo de Tidio
Tidio Software - 1
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Tidio Software - 5

Funciones de Tidio

  • Alertas y escalación de problemas
  • Alertas y notificaciones
  • Analítica aumentada
  • Análisis de sentimientos
  • Asistencia al cliente
  • Asistente virtual
  • Automatización proceso/flujo de trabajo
  • Autorrespondedores
  • Base de datos de clientes
  • CRM
  • Chat en tiempo real dirigido a consumidores
  • Chat en vivo
  • Chat proactivo
  • Chat y mensajería
  • Chatbot
  • Comunicación multicanal
  • Conversaciones en tiempo real
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Cualificación de leads
  • Desarrollo sin código
  • Enrutamiento
  • Enrutamiento automatizado
  • Formulario sin conexión
  • Geosegmentación
  • Gestión de comentarios
  • Gestión de correo electrónico
  • Gestión de encuestas/sondeos
  • Gestión de flujos de trabajo
  • Gestión de la base de conocimiento
  • Gestión de la experiencia del cliente
  • Gestión de tickets
  • Gestión de tickets de soporte
  • Historial de transcripciones/chat
  • IA y aprendizaje automático
  • Integraciones de terceros
  • Mensajería individualizada
  • Panel de actividades
  • Portal de autoservicio
  • Procesamiento de lenguaje natural
  • Respuestas automáticas
  • Seguimiento de interacciones
  • Seguimiento de visitantes de la web
  • Sugerencias de consultas
  • Supervisión de quejas
  • Transferencias/enrutamiento
  • Varios idiomas

Alternativas a Tidio

Hacer que las comunicaciones comerciales sean tan naturales como comunicarse con amigos.
Aplicación para Mac que te permite enviar mensajes en múltiples servicios y programar mensajes para que se envíen.
SMS empresarial para asistencia, marketing, ventas y operaciones. Los contactos no tienen que instalar ninguna aplicación; el equipo obtiene funciones de nivel empresarial.
Permite a las empresas enviar mensajes de texto a sus clientes usando sus líneas fijas, VoIP y números gratuitos existentes.
Drift ayuda a tu equipo a generar más clientes potenciales y reservar reuniones más rápidamente mediante mensajes.
Plataforma que ayuda a las empresas a involucrar a sus usuarios, a través de la mensajería instantánea para la atención al cliente y el comercio conversacional.
Fundada en 2003. Salesboom es el mejor CRM basado en valor del mundo para tu marca.
Hatchbuck es una plataforma de automatización de marketing y CRM fácil de usar para pequeñas empresas B2B y agencias de marketing con clientes pequeños.
Obtén la libertad de crear un impresionante sitio web propio exactamente de la manera que desees, de forma gratuita.

Opiniones de Tidio

Evaluación media

General
4,8
Facilidad de uso
4,7
Atención al cliente
4,7
Funcionalidades
4,6
Relación calidad-precio
4,5

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
81%
4
16%
3
3%
2
1%
1
1%
Jose
marketing en España
Productos cosméticos, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Trabajar con Tidio, genera beneficios.

4,0 hace 3 años

Comentarios: Satisfactoria

Puntos a favor:

Es sencillo y practico. Me da información de los clientes interesados en nuestra firma.

Puntos en contra:

No se si es posible programar un horario de atención.

Respuesta de Tidio

hace 2 años

Hi there, Thank you for the review! You can schedule your office hours inside the Settings> Operating hours section of your Tidio panel :)

Darien
Darien
Associate Pastor en Canadá
Usuario de Linkedin verificado
Instituciones religiosas, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Tidio is the first chat platform I've found to be worth paying for

5,0 hace 2 años

Comentarios: Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

Puntos a favor:

Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system. I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free. Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.

Puntos en contra:

Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs

Respuesta de Tidio

hace 2 años

Hello there! It's Maciek from Tidio Support Thank you so much for such an extensive review! We really appreciate all the kind words but also the flaws you have pointed out. We strive to provide you with a product that we can really be proud of, and hearing about your positive experience, it seems like we are heading in the right direction. Thank you for taking the time to share your opinion and rate us so highly!

Marianela
Marianela
Water Treatment and Environmental Management Consultant en Panamá
Usuario de Linkedin verificado
Productos químicos, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Tidio, an interactive platform aimed at increasing the service process and increasing sales.

5,0 hace 2 meses Nuevo

Comentarios: Tidio is an efficient and stable platform, it has analytical tools to understand the behavior of our customers and make constant improvements in our service processes, on the other hand, it integrates with third parties to increase the experience with customers and within our organization. It records visitor history and makes it easy for us to follow up to convert leads into customers, and in general, makes the job of customer service agents a lot easier.There is no doubt that TIDIO's live chat software empowers interaction effectively and offers the fastest and easiest way to help our website visitors.

Puntos a favor:

The Tidio implementation process is simple and fast, and after a quick installation, we can start interacting in real-time with our leads and clients or offline. The widget to interact offline indicates to the user that there is no service agent at this time and the offline status is distinguished with a brief note so that our customers know that they can contact us with a form that will allow us to serve them as soon as possible. brevity.With Tidio, the offline email notification option is very useful as it allows us to receive queries from our website visitors directly in our email. And in the event that we are online, we can receive automatic notifications about new chats, new messages, and data about visitors who enter our website.

Puntos en contra:

Tidio is a very stable and efficient platform when it comes to registering and providing a service process in real-time or offline in a web environment, for small and medium-sized companies. In general, it provides all the mechanisms to monitor for continuous improvement. It also favors analytics-based tracking, which is really the biggest advantage of using this type of platform and as long as we're not talking about large corporations, Tidio will be able to cover all our needs.

Enrique
Owner en Canadá
Ocio, viajes y turismo, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Potential customers be aware of Tidio's no-refund policy before you purchase the product

1,0 hace 3 semanas Nuevo

Comentarios: Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had known before purchasing their product. Unfortunately, they do not offer refunds, even if you are not satisfied with their services.I recently requested a refund after realizing that Tidio wasn't the right fit for my needs, but I was informed that they have a strict no-refund policy. This was frustrating for me, and I don't want others to find themselves in the same situation.I understand that companies have policies in place, but I believe that customer satisfaction should be a top priority. If a product doesn't work out for a customer, they should have the option to receive a refund. It's just like when you buy something from a store, and it's not what you expected; you can return it and get a refund.So, if you're considering using Tidio, I recommend being aware of their refund policy before making a purchase. It's important to make an informed decision and choose a company that prioritizes customer satisfaction.Hope this helps!

Puntos a favor:

The widget and chat console have a sleek and straightforward design.

Puntos en contra:

If you exceed the included 100 interactions, you'll need to pay an additional fee for the chat widget (bot) to continue automatically engaging with customers. Otherwise, your chat will simply serve as a decorative element on your website.

Kevin
Owner en EE. UU.
Materiales de construcción, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Wouldn't consider any other service

5,0 hace 2 meses

Puntos a favor:

We have several websites that a single team of customer service agents run. Tidio makes that possible! We seldom miss any inquiries because of their awesome notification settings which are super simple to set up. With our business, it's also super important to be able to share files back and forth. Believe it or not, many chat softwares don't allow you to do that, but Tidio does. We have tried many softwares in the past but I have a hard time believing we will ever go with any of them again after finding Tidio.

Puntos en contra:

Since we use the live chat on multiple websites, it would be nice to be able to put our unique branding on the live chat for each site that we use this service for.

Alternativas consideradas: Zendesk Suite

Razones para elegir Tidio: Shopify Inbox makes it so difficult to use the software on multiple websites. You have to log out and back in for the next project every time you get a live chat request. It was a free option with some pretty good features, but that alone made it impossible to work with when you have more than one project.

Razones para cambiar a Tidio: Ultimately, we had used Tidio before and knew that we already liked it. And Tidio ended up being cheaper anyway so we just came back to you guys.