Tidio

Tidio para simplificar tus conversaciones en línea

Comentarios: Tidio mejoró la experiencia con el cliente mediante una comunicación más eficiente entre el equipo de soporte y los clientes. Además del seguimiento en tiempo real los de visitantes.

Puntos a favor:

El punto más interesante es que se integra con una variedad de plataformas, la que más me importa es WordPress, además con Shopify, WooCommerce entre otras. Tiene un bot de chat que puede responder preguntas frecuentes de los clientes y brindar información útil incluso cuando los agentes de soporte no están disponibles.

Puntos en contra:

Lo que menos te ha gustado de Tidio son las limitaciones en la personalización de la versión gratuita. Otro punto bajo es el precio, especialmente si las empresas buscan acceder a funciones más avanzadas y personalizadas.

Trabajar con Tidio, genera beneficios.

Comentarios: Satisfactoria

Puntos a favor:

Es sencillo y practico. Me da información de los clientes interesados en nuestra firma.

Puntos en contra:

No se si es posible programar un horario de atención.

Quick response to the customer

Comentarios: Sometimes when customers communicated through chat, they had to wait the time that the flow of conversations at the time required to be attended to. Since Tidio was implemented, they do not have to wait because the answers are automatic and are understandable, giving a solution to the question

Puntos a favor:

It has been a fabulous tool to be able to resolve customer queries through live chat much faster, many times without the need to transfer to an advisor. Frequently asked questions that are easy to answer are done by the AI, which reduces the flow of conversations. It helps improve the productivity of operators by being able to focus on more special cases that require more attention

Puntos en contra:

No, there is nothing to dislike about Tidio, the whole process has been fabulous, which benefits the company

So far so good

Comentarios: Used to solve:- Last step customer conversion- Abandoned cart marketing/ lead generation (via emails)

Puntos a favor:

I've been using it for 3 days, I really like the ease to use and to install, it allows me to be on the go and still reply to customers. Also the chatbot workflow is very extensive and customizable.

Puntos en contra:

That said ther is a MASSIVE miss for me on the chat: I would like to send voice notes directly, I've been selling on social media for over 2 years and there is nothing the customers like more than to receive a tailor made audio message for them, also for me it's so useful and fast (more so when I'm on the go.

Alternativas consideradas previamente: WhatsApp

Razones para cambiar a Tidio: Chatbot was trash, and whatsapp is VERY comfortable for me, but it adds an extra screen switching (to start the chat you have to redirect to whatsapp), also it exposes the customer to giving their phone number (which they maybe wouldn't want to do) lastly it would leave no option for PC users, because they don't have whatsapp.

Support team is like waiting for Christmas

Comentarios: I got sucked into the Tidio marketing, got excited, decided to add it to our website, and then it would not connect to my domain. I followed the available tutorials, but still couldn't connect it to our domain. I asked for support days ago, and it's been crickets.

Puntos a favor:

Not sure. I can't even get the app working, and the support team has been unavailable for days - another bad sign.

Puntos en contra:

I least like never getting a response from the support team. I can't even tell if this is a good app on not.

Tidio for eCommerce

Comentarios: So far so good. Don't have any complaints.

Puntos a favor:

A very simple signup and login process.Fast facilities, ease of use.No code required, very deliverable.

Puntos en contra:

There's quite a few tools to get through at the moment so haven't had the chance to fully analyse the downsides. Subscriptions are always a pain, but that comes with the software territory.l

A Catalyst for AI-driven Customer Service and Support.

Comentarios: It is possible to convert our web visitors/leads into more loyal customers with Tidio.I'm impressed with the way Tidio integrates well with multiple tools that I'm already using in our organization.

Puntos a favor:

It is simple to communicate and engage with our web visitors and customers through live chat.It offers 24/7 customer support.It is possible to respond to our customers inquiries with Tidio AI Chatbot.It is possible to solve our customers problems faster with Tidio.

Puntos en contra:

Tidio provides excellent customer support and services hence I have nothing to complain about.

My remarkable experience with Tidio.An ideal and formidable Customer Service and Help Desk Tool.

Comentarios: Tidio streamlines and automates customer service operations in real-time.

Puntos a favor:

With Tidio, I can easily connect, communicate and engage with our customers using live chat widget.It is fast to respond to our customers questions with Tidio thus increasing customer satisfaction.Tidio provides great customer support 24/7.

Puntos en contra:

I haven't experienced any drawbacks with Tidio since it suits best my needs.

The Tideo Chat Experience

Comentarios: It was good because I synced it to my computer, phone and tablet. I set it to notify me with a ding, so that in most circumstances I would know if someone needed assistance. It isn't an AI chat experience that answers general questions, so emails are used to communicate for all basic information as well as more detailed info.

Puntos a favor:

It helped me to communicate with my customers when I wasn't able to be online.

Puntos en contra:

It is a little difficult to use at first. The learning curve was lengthy for me. Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date. I later found a good free system that solved my problems.

A very stable and complete chat platform

Puntos a favor:

It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.

Puntos en contra:

Prices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.

Easy and faster in resolving issues

Comentarios: I use the tool to offer chat on my personal smaller website

Puntos a favor:

The interface and Lyro AI solves questions faster and accurately

Puntos en contra:

Pricing of the solution as the tool is too expensive to use

Cheap live chat software

Comentarios: I use Tidio on a small scale to respond to customer's questions through live chat

Puntos a favor:

AI and chatbots are so easier to use to offer auto-responses to customers using intent data and the quick phrases make responding to questions more easier

Puntos en contra:

Sometimes the notification would failt to pop up making me miss chats in real time

A must-have for businesses that rely on online sales

Comentarios: We have used facebook widgets and similar in the past but Tidio has been leaps and bounds ahead of that. The analytics and the tracking of user behavior is on point. The ease of creating chat bots and canned responses and the overall look and presentation of the widget, as well as seamless integration with Wordpress makes us feel like it's going to be great for business. We are still in the free trial and have already received one booking because the customer was able to ask for a discount code through chat. We love it.

Puntos a favor:

I love being able to create our own chat bots to answer customer questions quickly and easily. Being able to track their behaviors, re-marketing return visitors to the site and initiate conversations based on what they are looking at. Many people won't call to ask a question and prefer to chat and being able to have that capability and do it effectively is going to change the way we do our online sales.

Puntos en contra:

The templates have not been entirely helpful for us as we are a unique industry (escape rooms). Most of what I've done I have had to set up manually from scratch. Luckily, that has been pretty easy to do. If it integrated with our booking software Resova it would also open up so much for us.

Alternativas consideradas previamente: Zipwhip, Facebook Apps and Tabs y Heymarket

Razones para cambiar a Tidio: We saw it used on another business's website and really enjoyed it. Signed up for the free trial and loved ease of use.

Execellent services

Puntos a favor:

Support team is so quick, good and friendly dashboard and quick on loading

Puntos en contra:

the software only has postive impacts a for the min time i have used it

comes with free Whatsapp integration

Puntos a favor:

Has good pricing and even better free seats for few users, I like the application as it provides notification for incoming chat, their new AI works perfectly well in creating auto responses basing on the knowledgebase

Puntos en contra:

Paying separately for every module is making the software expensive, they should consider a suite account that can combine all modules like marketing and customer communication

Great tool

Puntos a favor:

This software allow customize of chart bots and cheaply

Puntos en contra:

Delays in sending notifications hence harding responses made by workers

Has canned resposes

Puntos a favor:

Tidio has canned responses that makes it easy for us to respond to clients with saved responses

Puntos en contra:

I have not seen any issue with the software now, it is good

Perfect,suparvelous and incredibilistic Help Desk and Live Chat tool.

Comentarios: It's a cost-effective and simple to use live chat and help desk solution.

Puntos a favor:

It's possible to streamline and automate customer support services bey ensuring customers receives quick responses to their questions.It's simple to engage and interact with our customers through live chat.It's simple to generate qualified leads with this tool.I like how this increase customer satisfaction.

Puntos en contra:

Tidio works perfectly and smoothly and there isn't anything that I dislike.Tidio increases sales process.

Best customer chat app

Comentarios: Tidio is helping my company to make client prospection very easy.

Puntos a favor:

This software is very easy to use. At the same time, it's features at so complete.

Puntos en contra:

At my point of view this Tidio is full features. Nice

The cheapest and reliable chat bot

Comentarios: It was good, i like the platfrom

Puntos a favor:

Cheap and reliableNo downtimeGood customer support

Puntos en contra:

Very few chat limit for a standard package

Great free user support tool

Comentarios: Great value for money - and even better if you can fit in the free plan. The company has been developing throughout the years so its definitely one of the safe bets in the industry

Puntos a favor:

Tidio seamlessly integrates live chat with social media channels to create a singular online communication platform that simplifies customer support and answering to user inquiries. Their free plan is generous enough to satisfy the needs of many small businesses and organizations. The interface itself is very clean (unlike tawk.to) and easy to learn and use.

Puntos en contra:

Free plan's limits are a bit low, though even on the paid plan you do get a decent bang for your buck. Live chat is not as powerful as Intercom's, feature wise, but also no where near the price.

Alternativas consideradas previamente: tawk.to, Intercom y HubSpot Service Hub

Elsalon

Puntos a favor:

enabling me to know what's the other party writing

Puntos en contra:

the new design is really bad, the old one was easier

Works Perfect for us

Comentarios: I give a 10, even with the opportunities to improve the tool, since is easy to use, very good technical support and solve our need at the moment. I will purchase the license after I see the performance with customers. Since I install it 2 days ago, is to early to evaluate the performance and the use by the customers.

Puntos a favor:

The drag & drop interface. No programming knowledge needed

Puntos en contra:

That is not able to change the order of the pre-configured answers in the list that the chatbot display on the conversation

Potential customers be aware of Tidio's no-refund policy before you purchase the product

Comentarios: Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had known before purchasing their product. Unfortunately, they do not offer refunds, even if you are not satisfied with their services.I recently requested a refund after realizing that Tidio wasn't the right fit for my needs, but I was informed that they have a strict no-refund policy. This was frustrating for me, and I don't want others to find themselves in the same situation.I understand that companies have policies in place, but I believe that customer satisfaction should be a top priority. If a product doesn't work out for a customer, they should have the option to receive a refund. It's just like when you buy something from a store, and it's not what you expected; you can return it and get a refund.So, if you're considering using Tidio, I recommend being aware of their refund policy before making a purchase. It's important to make an informed decision and choose a company that prioritizes customer satisfaction.Hope this helps!

Puntos a favor:

The widget and chat console have a sleek and straightforward design.

Puntos en contra:

If you exceed the included 100 interactions, you'll need to pay an additional fee for the chat widget (bot) to continue automatically engaging with customers. Otherwise, your chat will simply serve as a decorative element on your website.

Get Tidio if you want to stay connected to your clients and are using a WordPress website

Puntos a favor:

Chatting live and seamlessly with clients and site visitors.

Puntos en contra:

Not much. Maybe the fact that I tried reaching the customer support team for a live chat but kept chatting with a bot with no way to type what I want.Also, this review form is too long!