¿Quién utiliza este software?

Specifically thought about, designed and built for B&Bs, inns, guesthouses and small hotels.

Valoración media

40 reseñas
  • En general 4 / 5
  • Facilidad de uso 4 / 5
  • Atención al cliente 4 / 5
  • Funciones 3 / 5
  • Relación calidad-precio 3.5 / 5

Detalles del producto

  • Precio de partida $49/mes
  • Versión gratuita
  • Prueba gratis
  • Implementación En la nube, SaaS, web
  • Formación En directo en línea
    Seminarios web
    Documentación
  • Asistencia Horas laborables
    En línea

Datos del proveedor

  • Little Hotelier
  • http://www.littlehotelier.com
  • Fundada en 2012

Sobre Little Hotelier

Little Hotelier is an affordable, cloud-based all-in-one small business solution for Bed and Breakfasts, guesthouses and other small hotels. Packed full of clever technology, the system is designed to be everything a small accommodation provider needs to manage a property, connect to international guests, and convert direct, commission-free reservations at every opportunity. Say goodbye to the boring, admin tasks, and hello to more time!

190306

Funciones de Little Hotelier

  • Gestión de inventarios
  • Gestión de promociones
  • Gestión de reservas
  • Gestión de restricciones
  • Gestión de tasas
  • Interruptor general
  • CRM
  • Car Booking
  • Gestión de ingresos
  • Gestión de invitados
  • Gestión de promociones
  • Notas de reserva
  • Planes con varias tarifas
  • Procesamiento de pagos
  • Reserva de actividades
  • Reserva de terceros
  • Reserva en línea
  • Reservas individuales y de grupos
  • Análisis de canales
  • Control de inventario
  • Gestión de campañas
  • Gestión de clientes potenciales
  • Gestión de incentivos
  • Gestión de oportunidades
  • Gestión de pedidos
  • Gestión de productos
  • Gestión de revendedores
  • Gestión de socios
  • Alquiler estacional
  • Automatización de marketing
  • CRM
  • Catering
  • Contabilidad integrada
  • Extended Stay
  • GDS/OTA Integration
  • Gestión de empleados
  • Gestión del mantenimiento
  • Programa de fidelización
  • Propiedad única
  • Punto de venta (POS)
  • Reserva en línea
  • Varias propiedades

Las reseñas más útiles de Little Hotelier

Love the team and staff but functionality is a real issue

Traducir con Google Revisado el 9/7/2018
Kl R.
Owner
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
Fuente: asdf
5/5
En general
4 / 5
Facilidad de uso
2 / 5
Características y funcionalidad
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Puntos a favor: Its easy to use and navigate and customer service is excellent, I like the team and the management and that they are based in Australia.

Contras: I am sorry to leave negative feedback as customer service is excellent but I have tried to contact directly 4 times (twice of those in writing) to prompt your software development team to fix some really basic functionality issues:
1. Automated Guest Letters - This is a basic function available in any hotel management system but Little Hotellier is the most limited I have seen.
- There are no "fields" that you can import from the booking itself. For example, if you want to set up an automated "guest arrival letter", you cannot import guest name, check in date or check out date, or check in time. What is the point of this letter if it needs to be so generic that it cannot confirm with a guest their name, date of arrival or anything specific about their booking? I am honestly so surprised by this as the other systems we use are much more advanced than this. This means I must leave a note in my diary to send a personalised letter to each guest on their day of check in confirming their booking details.
- The automated letters do not leave a note with the reservation itself. Again any other system I have used, you can click on the reservation and see the correspondance they have received from us. Its impossible to know if they received any letters or not.
- No option for custom letters.
If this is not sorted out soon I will have no option but to change systems as we are getting busier and its making our procedures so clunky and inefficient.

Tech help is not available on weekends? I haven't been able to log in for a few weeks. That's bad!

Traducir con Google Revisado el 13/8/2017
Sandra S.
owner
Hostelería, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña 
Fuente: asdf
3/5
En general
3 / 5
Facilidad de uso
3 / 5
Características y funcionalidad
1 / 5
Asistencia técnica
3 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program.

Puntos a favor: I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad!

Contras: I haven't been able to access the program from my computer for three or so weeks. They've taken away the person who used to manage my account and she was a Gem. Return call right after her morning meetings...never let me hang. Even called me one time on a weekend. I thought can you imagine that....but not even a tech available on a weekend..my gosh...I can't use a program without assistance when I need it...could me once in a year but when you need help with running your business that is when you need it. Frustrated here in Plymouth, CA.

Respuesta de proveedores

por Little Hotelier el 14/8/2017

Hi Sandra,

Thanks for taking the time to review Little Hotelier. We value all feedback from our customers and your feedback has been passed directly onto management.

Weekend support is something we are working towards internally. Our support team will have more details and dates on when this will be available in the near future so we will keep you updated.

Also, we have contacted your support team and they will be in touch to sort out the problem of you not being able to log into your account as soon as possible.

Again, thank you for taking the time to submit your review.

The team @ Little Hotelier

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