Little Hotelier

Little Hotelier

4 / 5 39 reseñas

¿Quién utiliza este software?

Specifically thought about, designed and built for B&Bs, inns, guesthouses and small hotels.


Valoración media

39 reseñas
  • 4 / 5
    En general
  • 4 / 5
    Facilidad de uso
  • 4 / 5
    Atención al cliente
  • 3 / 5
    Características
  • 4 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
    $49/mes
  • Versión gratuita
  • Implementación
    En la nube, SaaS, web
  • Formación
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia
    Horas laborables
    En línea

Datos del proveedor

  • Little Hotelier
  • http://www.littlehotelier.com
  • Fundada en 2012

Información sobre este software

Little Hotelier is an affordable, cloud-based all-in-one small business solution for Bed and Breakfasts, guesthouses and other small hotels. Packed full of clever technology, the system is designed to be everything a small accommodation provider needs to manage a property, connect to international guests, and convert direct, commission-free reservations at every opportunity. Say goodbye to the boring, admin tasks, and hello to more time!


Spotlight_media_placeholder

Funciones de Little Hotelier

  • CRM
  • Gestión de ingresos
  • Gestión de invitados
  • Gestión de promociones
  • Notas de reserva
  • Planes con varias tarifas
  • Procesamiento de pagos
  • Reserva de actividades
  • Reserva de terceros
  • Reserva en línea
  • Reservas individuales y de grupos
  • Análisis de canales
  • Control de inventario
  • Gestión de campañas
  • Gestión de clientes potenciales
  • Gestión de incentivos
  • Gestión de oportunidades
  • Gestión de pedidos
  • Gestión de productos
  • Gestión de revendedores
  • Gestión de socios
  • Alquiler estacional
  • Catering
  • Experiencia del invitado (GEM)
  • Gestión de empleados
  • Gestión de front office
  • Gestión de grupos
  • Gestión de marketing
  • Gestión de reservas
  • Gestión de reseñas
  • Gestión de tareas domésticas
  • Gestión del mantenimiento
  • Integración de GDS y OTA
  • Propiedad única
  • Punto de venta (POS)
  • Reserva en línea
  • Varias propiedades

Últimas reseñas disponibles sobre Little Hotelier

Love the team and staff but functionality is a real issue

5/5
En general
4 / 5
Facilidad de uso
2 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Puntos a favor: Its easy to use and navigate and customer service is excellent, I like the team and the management and that they are based in Australia.

Puntos en contra: I am sorry to leave negative feedback as customer service is excellent but I have tried to contact directly 4 times (twice of those in writing) to prompt your software development team to fix some really basic functionality issues:
1. Automated Guest Letters - This is a basic function available in any hotel management system but Little Hotellier is the most limited I have seen.
- There are no "fields" that you can import from the booking itself. For example, if you want to set up an automated "guest arrival letter", you cannot import guest name, check in date or check out date, or check in time. What is the point of this letter if it needs to be so generic that it cannot confirm with a guest their name, date of arrival or anything specific about their booking? I am honestly so surprised by this as the other systems we use are much more advanced than this. This means I must leave a note in my diary to send a personalised letter to each guest on their day of check in confirming their booking details.
- The automated letters do not leave a note with the reservation itself. Again any other system I have used, you can click on the reservation and see the correspondance they have received from us. Its impossible to know if they received any letters or not.
- No option for custom letters.
If this is not sorted out soon I will have no option but to change systems as we are getting busier and its making our procedures so clunky and inefficient.

Tech help is not available on weekends? I haven't been able to log in for a few weeks. That's bad!

3/5
En general
3 / 5
Facilidad de uso
3 / 5
Características y funcionalidad
1 / 5
Asistencia al cliente
3 / 5
Relación calidad-precio

Comentarios: The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program.

Puntos a favor: I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad!

Puntos en contra: I haven't been able to access the program from my computer for three or so weeks. They've taken away the person who used to manage my account and she was a Gem. Return call right after her morning meetings...never let me hang. Even called me one time on a weekend. I thought can you imagine that....but not even a tech available on a weekend..my gosh...I can't use a program without assistance when I need it...could me once in a year but when you need help with running your business that is when you need it. Frustrated here in Plymouth, CA.