¿Qué es Atera?

Atera es una plataforma de gestión de TI basada en la nube que brinda una solución todo en uno diseñada para proveedores de servicios gestionados y personal de asistencia de TI. Atera ofrece supervisión y gestión remotas (RMM), automatización de servicios profesionales (PSA), mesa de ayuda y acceso remoto en una solución poderosa. La plataforma innovadora de Atera es simple de usar, lo que permite que la incorporación sea rápida. El modelo de precios disruptivo de Atera permite a los usuarios pagar por técnico con agentes ilimitados, ofreciendo precios transparentes y predecibles.
Se ofrece una versión de prueba gratis por 30 días, ¡así que regístrate ahora y comienza a usarla de inmediato!

¿Quién usa Atera?

Los clientes que usan este sistema son proveedores de servicios gestionados (MSP), empresas de asistencia de TI, revendedores de valor agregado (VAR) y personal de soporte de TI. Para los clientes, Atera no es solo un software todo en uno, sino una solución que cambia todo su modelo comercial.

¿Dónde se puede implementar Atera?

Basado en la nube
Entorno local

Sobre el proveedor

  • Atera
  • Ubicado en Tel Aviv, Israel
  • Fundada en 2011

Asistencia de Atera

  • Asistencia telefónica
  • Asistencia 24/7
  • Chat

Países disponibles

Alemania, Argentina, Australia, Austria, Brasil y otros 23

Idiomas

alemán, francés, inglés

Precios de Atera

Precio inicial:

99,00 US$/mes
  • Sí, ofrece una prueba gratuita
  • Sin versión gratuita

Atera no tiene versión gratuita, pero ofrece una prueba gratis. La versión de pago de Atera está disponible a partir de 99,00 US$/mes.

Planes de precios consigue una prueba gratuita

Sobre el proveedor

  • Atera
  • Ubicado en Tel Aviv, Israel
  • Fundada en 2011

Asistencia de Atera

  • Asistencia telefónica
  • Asistencia 24/7
  • Chat

Países disponibles

Alemania, Argentina, Australia, Austria, Brasil y otros 23

Idiomas

alemán, francés, inglés

Imágenes y vídeos de Atera

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Vídeo de Atera
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Funciones de Atera

  • Acceso desatendido
  • Alerta de límites
  • Alertas en tiempo real
  • Alertas y escalación de problemas
  • Alertas y notificaciones
  • Análisis de redes
  • Análisis de vulnerabilidades
  • Asistencia al cliente
  • Auditoría de problemas
  • CRM
  • Catálogo de servicios
  • Chat en tiempo real
  • Chat en vivo
  • Configuración de flujos de trabajo
  • Configuration Management Database (CMDB)
  • Control/acceso remoto
  • Controles o permisos de acceso
  • Copia de seguridad y recuperación
  • Creación de informes de uso
  • Creación de informes en tiempo real
  • Creación de informes para TI
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Escaneados automáticos
  • Facturación
  • Gestión de SLA (Service Level Agreement)
  • Gestión de auditorías
  • Gestión de capacidades
  • Gestión de configuración
  • Gestión de contratos o licencias
  • Gestión de documentos
  • Gestión de flujos de trabajo
  • Gestión de implementación
  • Gestión de incidentes
  • Gestión de inventarios
  • Gestión de la asistencia técnica
  • Gestión de la base de conocimiento
  • Gestión de la conformidad
  • Gestión de parches
  • Gestión de políticas
  • Gestión de problemas
  • Gestión de proveedores
  • Gestión de recursos informáticos
  • Gestión de restauraciones
  • Gestión de tareas
  • Gestión de tickets
  • Gestión de tickets de soporte
  • Gestión de toda la red
  • Gestión de versiones
  • Gestión del cambio
  • Gestión del conocimiento
  • Gestor de línea de base
  • Grabación de la sesión
  • Herramientas de diagnóstico
  • Implementación automática de parches
  • Informes personalizables
  • Integraciones de terceros
  • Monitorización y gestión remota
  • Métricas de rendimiento
  • Notificaciones en tiempo real
  • Panel de actividades
  • Panel de comunicaciones
  • Para MSP (proveedores de servicios gestionados)
  • Personalización
  • Portal de autoservicio
  • Programación
  • Programación del mantenimiento
  • Protocolo simple de administración de red (SNMP)
  • Registros de eventos
  • Seguimiento de actividades
  • Seguimiento de activos
  • Seguimiento de activos de TI
  • Seguimiento de costes
  • Seguimiento de la conformidad
  • Seguimiento del comportamiento
  • Seguimiento horas/gastos
  • Supervisión CPU
  • Supervisión de ancho de banda
  • Supervisión de la dirección IP
  • Supervisión de redes
  • Supervisión de servidores
  • Supervisión del uso de internet
  • Supervisión en tiempo real
  • Uso compartido de archivos
  • Uso compartido de la pantalla

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Opiniones de Atera

Evaluación media

General
4,6
Facilidad de uso
4,6
Atención al cliente
4,5
Funcionalidades
4,2
Relación calidad-precio
4,7

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
64%
4
31%
3
2%
2
2%
1
1%
Carl
IT Manager
Usuario de Linkedin verificado
Tecnología y servicios de la información, 51-200 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Possibility to be Great

4,0 hace 2 años
Los subtítulos en español están disponibles en el reproductor de vídeo
Usuario verificado
Usuario de Linkedin verificado
Construcción, 10.000+ empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Buen software help desk

5,0 hace 3 meses

Puntos a favor:

Me parece una muy buena solución TI, fácil de usar y también de configurar.

Puntos en contra:

Quizás el costo mensual parece elevado, pero al final merece bastante la pena.

John
John
Systems Administrator en EE. UU.
Usuario de Linkedin verificado
Automoción, 5.001-10.000 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña

Perfect Fit for Many Scenarios

5,0 hace 10 meses

Comentarios: The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need to support applications rather than PC issues. It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good. Reporting is handy and functional. Integrated remote control is seamless one it is setup. Scripting is very useable.

Puntos a favor:

The licensing model for Atera sets it apart from most other similar RMM tools. Each licensed technician can manage unlimited client systems. This alleviates the overhead of tracking your head count and makes Atera possibly the most cost effective RMM product on the market today. Tech Support from Atera is also outstanding providing timely live chat interaction. They have provided more than sufficient answers to what I perceived as complicated propositions. The Atera Support Technicians are polite and appear to have a fairly decent mastery of the product.

Puntos en contra:

Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted. There is a fix for this, but that fix should not be necessary for this type of product. Its a fairly manageable inconvenience. Client system naming can get off track, but is also not hard to fix.

Respuesta de Atera

hace 9 meses

Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. We will definitely let our Support Team know that you've had a great experience - it will make their day

Graham
Owner, Computer Technician en Canadá
Tecnología y servicios de la información, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Atera, a Strong Contender for anyone starting up an MSP-based business.

4,0 hace 6 meses

Comentarios: This software allowed me to operate in a computer support business during the last couple of years where in person visits declined on some sites. Initial pricing was quite affordable even though a business with one technician doesn't require a full ticketing and PSA tool, but felt that if I did grow enough I'd make use of these features in time.

Puntos a favor:

The best thing about Atera is that it is always improving features, even weekly but at least monthly. I had some experience with NABLE MSP support software, so was familiar with many of the aspects that Atera had to offer and simply needed to start deployment of agents at my customer sites, so felt very productive very soon after starting. There are many resources readily available to gain additional training in areas where I don't feel as confident. Although it didn't happen often, I was able to receive technical support for issues relating to the agents or dashboard in general in CHAT, so there was no waiting.

Puntos en contra:

Up until two weeks ago, I had no issues with Atera. There is many new features that are being developed monthly, but most of them are not available to the lowest subscription package, but it makes sense that people paying more money should have an increasing number of features available to them. Two weeks ago, I get a payment notification from Atera that is significantly higher. When I sent an inquiry email through Atera's Contact system, they suggested that they had sent out notification months before. My incoming messages from Atera are filtered into an ATERA INCOMING MAIL folder and I double checked and verified that I had never received it. The Atera Pro level subscription increased by 33% a month. I received a return email sent back suggesting that Atera hadn't raised it's pricing in the last 6 years. At a time where small business owners are trying to build back to pre-pandemic business levels, it's unfortunate that Atera didn't have our backs. The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. I also moved many of my existing sites to make use of Emsisoft Business Software and a few to utilize Acronis Cyber Backups, my payments to Atera are more than double what the Pro subscription was originally set at and that obviously means nothing.

Alternativas consideradas: NinjaOne

Razones para cambiar a Atera: I liked the pricing model per technician that allowed for unlimited agents. I believed that I'd be able to keep my one person business affordable despite growth of my computer support business.

Respuesta de Atera

hace 5 meses

Hi Graham, Thanks for taking the time to leave this detailed review of the Atera platform. We are very glad that you were drawn in by the pricing model, and that you like how often we release new features. Regarding the price increase, we are very sorry that you did not receive prior notification of this. The email was sent out to the main contact on every account, and it is possible that it went to the wrong contact. Please reach out to support so that we can ensure that the correct email is listed, to avoid missing important communication in the future. We hope that Atera continues to be a vital part of your business, and that you are able to take full-advantage of the features.

James
COO en EE. UU.
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la reseña

Quality has gone downhill

2,0 hace 4 años

Comentarios: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Puntos a favor:

The price point for this product is excellent, if it worked properly.

Puntos en contra:

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Respuesta de Atera

hace 2 años

Hey James, thank you for the honest feedback. As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours. However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features. In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure. We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.

Pratham
Mean Stack Developer en India
Empleo y contratación, 11-50 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Great tool with lots of helpful features and ease of use

4,0 hace 3 meses

Comentarios: Via their remote access capabilities, they were able to resolve the issue of face-to-face consumer interactions during the Coronavirus. As a result of Atera's increased solutions and partner integration, my work was centralised and enabled for more dynamic administration. Connecting quickly allows you to install any needed software and drivers. Several customer visits are avoided thanks to Atera. Atera responds to bugs and problems and adds new features on a monthly basis.

Puntos a favor:

Sincerity speaking, automation is what I value the most. It is simple to use the ticketing, install the agent, and connect the devices to the appropriate business. Quite steady, in fact. I get new features rather often because of continuous product development. It also offers me options for third-party integration. It significantly aided us in streamlining our system automation, system health monitoring, remote administration, and IT support. giving us insights that were previously only attainable when the computer was physically present within our network.

Puntos en contra:

Tickets cannot be given to customers at a specific time, such as a ticket that would become active tomorrow at a specific hour. Indeed, the blade has two edges. The price continues rising while they keep adding things. I wish the bottom tier were consistent. Device discovery via networks is an extra cost. My mid-tier subscription ought to contain this function. For accurate reporting, systems will occasionally need to have the Atera service re-enabled.