¿Quién utiliza este software?

Any organization 1.) who dispatches personnel into the field to do a job, or to collect data or photos and 2.) whose workers already carry a smartphone, and 3.) who want to save $ and cut paperwork.

Valoración media

12 reseñas
  • En general 5 / 5
  • Facilidad de uso 5 / 5
  • Atención al cliente 5 / 5
  • Funciones 4.5 / 5
  • Relación calidad-precio 5 / 5

Detalles del producto

  • Precio de partida $25/mes
  • Detalles de precios Paid annually, $30 if paid monthly. First 3 Users FREE (FOREVER)!
  • Versión gratuita
  • Prueba gratis
  • Implementación En la nube, SaaS, web
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia En horario ininterrumpido (atiende un representante)
    Horas laborables
    En línea

Datos del proveedor

  • Fingent
  • http://reachoutsuite.com
  • Fundada en 2003

Sobre ReachOut Suite

ReachOut Suite is an integrated web and matching mobile app solution for optimizing the delivery of field services. Widely used by SME Field Service companies who envisions to organize their internal scheduling-dispatching-tracking their day-to-day activities and managing workers on the field. ReachOut Web & Mobile app help get work done quickly by reducing Paper work and overall operational Time & Money. All managed under one roof.!
The first 3 users are FREE, FOREVER - not just a trial.

Funciones de ReachOut Suite

  • Acceso móvil
  • Base de datos de clientes
  • Control de inventario
  • Enrutamiento
  • Facturación
  • Gestión de expediciones
  • Gestión de pedidos de trabajo
  • Gestión de trabajos
  • Gestión de técnicos
  • Presupuestos y estimaciones
  • Programación
  • Programación del mantenimiento
  • Seguimiento del historial de servicios
  • Acceso móvil
  • Control de inventario
  • Disposición de propiedades
  • Facturación
  • Gestión de expediciones
  • Gestión de flota
  • Historial de atención al cliente
  • Presupuestos y estimaciones
  • Programación
  • Seguimiento de actividad de plagas
  • Seguimiento de uso de pesticidas
  • Acceso móvil
  • Base de datos de contactos
  • Cobro de pagos en el terreno
  • Enrutamiento
  • Expedición
  • Facturación
  • Firma electrónica
  • Gestión de contratos
  • Gestión de inventarios
  • Gestión de pedidos de trabajo
  • Presupuestos y estimaciones
  • Programación
  • Reloj de tiempo
  • Seguimiento del historial de servicios
El proveedor no ha rellenado esta información.

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Las reseñas más útiles de ReachOut Suite

Reachout from an old school service company perspective

Traducir con Google Revisado el 16/11/2018
Phil D.
MD
Automoción, 13-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña 
Fuente: asdf
5/5
En general
4 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: The best bit, after using the system, is getting on board with the support team. I have a guy called Susheel dealing with my support and he's great. In fact, he appears to think about every conversation after it has long passed, and anticipates my next issue long before I do! Try and tie up with him, as he is practically another member of our team here....!

Puntos a favor: Finally getting rid of paper and having all info at our fingertips. Reachout has a solid core functionality, and with careful info input, you can make the system as easy or complex as you need. We started with basic info using the test setup and have now started afresh with real time data. What we like is the fact that you can start by inputting basic fields, and as time and need grows, adding more in-depth information is a breeze. As a service company, we have loads of clients, with each having several "entities" or assets. The Reachout suite handles this troublesome area with ease, and this "ease of implementation" module alone is something you will be pressed to find elsewhere. Additionally, it constantly updates you on successful data input, and very quick to tell you if you made a mistake - nice one! Support is great, and the guys are very keen to help at all levels. Try it out now, as if you do....you'll see what I mean! Great system

Contras: There is very little "not" to like. In fact, I would describe it as a true working software, delivering everything you need - all you do is make it yours with setups, your data, what you want to know etc.

Awsome Support when you need it the most!!!!

Traducir con Google Revisado el 30/10/2018
Gary B.
Owner
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la reseña 
Fuente: asdf
5/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia técnica
5 / 5
Relación calidad-precio
Probabilidad de recomendación:
Muy baja Muy alta

Comentarios: At times its very frustrating when things don't work but with the high level of support and very quick response time this is tolerable. This software will be a HOME RUN once the kinks are worked out.

Puntos a favor: The very best thing is the level of support, doesn't matter if you have a free account or not the ReachOut Suite team is there to help. When we started to use this app we had a tremendous amount of issues with getting things to work properly. With in 24 hours we had direct feed back and a phone call to get things fixed.

Contras: I feel there are some basic features that are lacking. First you don't have your invoices being sent through your own email they are all from @reachoutsuite which confuses my customers and they get sent to the spam folder. The work around is just informing all my customers to look for this email address. Susheel has informed me that they are working on getting this so that when you email the invoice it will be from your company email but will only be implemented with a paid subscription, (300.00 a year at the time of this review) This is very inexpensive for FSM software.

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