ReachOut Suite

ReachOut Suite

Por Fingent

¿Quién usa ReachOut Suite?

Any organization 1.) who dispatches personnel into the field to do a job, or to collect data or photos and 2.) whose workers already carry a smartphone, and 3.) who want to save $ and cut paperwork.

¿Qué es ReachOut Suite?

ReachOut Suite is an integrated web and matching mobile app solution for optimizing the delivery of field services. Widely used by SME Field Service companies who envisions to organize their internal scheduling-dispatching-tracking their day-to-day activities and managing workers on the field. ReachOut Web & Mobile app help get work done quickly by reducing paper work and overall operational Time & Money. All managed under one roof.!

Información sobre ReachOut Suite

Fingent

http://reachoutsuite.com

Fundada en 2003

Resumen de precios de ReachOut Suite

ReachOut Suite dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de ReachOut Suite está disponible a partir de 12,00 US$/mes.

Precio inicial

12,00 US$/mes

Detalles de precios

Premium: $12/user/month

Versión gratuita

Prueba gratis

Implementación

En la nube, SaaS, web

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En persona

En directo en línea

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de ReachOut Suite

Software de gestión de los Servicios de Campo
Acceso móvil
Base de datos de contactos
Cobro de pagos en el terreno
Enrutamiento
Facturación
Firma electrónica
Gestión de contratos
Gestión de expediciones
Gestión de inventarios
Gestión de pedidos de trabajo
Presupuestos y estimaciones
Programación
Seguimiento de tiempo en línea
Seguimiento del historial de servicios

Opiniones de ReachOut Suite

Mostrando 5 de 18 opiniones

General
4,8/5
Facilidad de uso
4,7/5
Atención al cliente
4,7/5
Funcionalidades
4,2/5
Relación calidad-precio
4,9/5
Phil D.
MD
Automoción, 13-50 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 16/11/2018

"Reachout from an old school service company perspective"

Comentarios: The best bit, after using the system, is getting on board with the support team. I have a guy called Susheel dealing with my support and he's great. In fact, he appears to think about every conversation after it has long passed, and anticipates my next issue long before I do! Try and tie up with him, as he is practically another member of our team here....!

Puntos a favor: Finally getting rid of paper and having all info at our fingertips. Reachout has a solid core functionality, and with careful info input, you can make the system as easy or complex as you need. We started with basic info using the test setup and have now started afresh with real time data. What we like is the fact that you can start by inputting basic fields, and as time and need grows, adding more in-depth information is a breeze. As a service company, we have loads of clients, with each having several "entities" or assets. The Reachout suite handles this troublesome area with ease, and this "ease of implementation" module alone is something you will be pressed to find elsewhere. Additionally, it constantly updates you on successful data input, and very quick to tell you if you made a mistake - nice one! Support is great, and the guys are very keen to help at all levels. Try it out now, as if you do....you'll see what I mean! Great system

Contras: There is very little "not" to like. In fact, I would describe it as a true working software, delivering everything you need - all you do is make it yours with setups, your data, what you want to know etc.

Respuesta de proveedores

por Fingent el 23/1/2020

Hi Phil! Very kind of you to share your honest feedback -- we feel humbled reading your review. Thanks for your continuous support & patience, and we look forward to making a more sustainable impact around your operations.

  • Fuente de la reseña 
  • Publicado el 16/11/2018
Nelly B.
Office Admin.
Construcción, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 13/3/2019

"Best software for your money"

Puntos a favor: - Simple to use, user friendly, and the software layout is clean and extremely easy to select what you want to do
- Has a map showing the different stops assigned for the day, this makes it easier for our drivers to plan the best route
- When adding a new user it allows you to select what forms the user can view/edit and whether they will be an agent, admin, or lead.
- Free trial, the 3 user free trial is amazing and allows you to try the software before committing.
- Scheduling and prioritizing calls is great - you can prioritize a call between low and critical and schedule the call in advance
- Excellent customer support

Contras: Errors - There are errors when using any software and I've only experience 2 errors so far, which were resolved within a few hours. Contacting Reach Out is extremely easy and they respond within minutes
App - The app is great for drivers and viewing the assigned work orders, however, it would be nice to also allow the user to create work orders.

Respuesta de proveedores

por Fingent el 25/3/2019

Thank you for your encouraging words and sharing those specific experiences with us, Nelly. We are happy to see you enjoying and taking full control of the system.
Regards,
Team ReachOut.

  • Fuente de la reseña 
  • Publicado el 13/3/2019
Usuario verificado
Service Technician
Alimentación y bebidas, 51-200 empleados
Ha utilizado el software durante: Prueba gratis
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    3/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    6/10
  • Fuente de la reseña 
  • Publicado el 6/10/2018

"Almost the perfect solution"

Comentarios: It was almost the one, but it just couldn’t hold up to the competition.

Puntos a favor: Inventory tracking, scheduling, work order management, asset tracking, etc. It seems like the total package at first blush, and for many this would be a really usable service.

Contras: There are so many pinholes in it. Bugs, missing features that are dealbreakers, etc. We almost used the software anyway because the price is so great, but I mporting parts and customer information from a CSV is such a nightmare that we stopped using it altogether.

Respuesta de proveedores

por Fingent el 23/1/2020

Thank you for sharing your thoughts around your experience with ReachOut, really appreciate it. I'm sorry, all the features of the system did not sit well from your business standpoint, as we feel we may have to build more to specifically cater to the Food & Beverages industry. Overall, we are happy to see that you've made a few suggestions for us consider, and also shared those features that worked for you -- that's great :)

  • Fuente de la reseña 
  • Publicado el 6/10/2018
Gary B.
Owner
Servicios para el consumidor, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 30/10/2018

"Awsome Support when you need it the most!!!!"

Comentarios: At times its very frustrating when things don't work but with the high level of support and very quick response time this is tolerable. This software will be a HOME RUN once the kinks are worked out.

Puntos a favor: The very best thing is the level of support, doesn't matter if you have a free account or not the ReachOut Suite team is there to help. When we started to use this app we had a tremendous amount of issues with getting things to work properly. With in 24 hours we had direct feed back and a phone call to get things fixed.

Contras: I feel there are some basic features that are lacking. First you don't have your invoices being sent through your own email they are all from @reachoutsuite which confuses my customers and they get sent to the spam folder. The work around is just informing all my customers to look for this email address. Susheel has informed me that they are working on getting this so that when you email the invoice it will be from your company email but will only be implemented with a paid subscription, (300.00 a year at the time of this review) This is very inexpensive for FSM software.

Respuesta de proveedores

por Fingent el 23/1/2020

Thanks Gary, for giving a shoutout to our support team -- which we are proud of :) We hope to lead in a very sustainable way, and provide value for the services we offer. Yes, we've ramped up substantially now, with more features that can directly impact your business! Please let us know through our chat to schedule a demo.

  • Fuente de la reseña 
  • Publicado el 30/10/2018
Adrienne A.
Marketing & Operations
Construcción, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 22/7/2019

"A CRM to take you from surviving to thriving"

Comentarios: I've been experiencing issues within the software with pages loading, etc. customer support have been incredible with helping to figure out what's going wrong. Customer service has been some of the best I've ever received when working with CRM software & is one of the reasons we've enjoyed using reachout; even with the bugs. Their team has also shown me a few tips & tricks to work more efficiently within the program.

Puntos a favor: The customer organization, work orders, and ticket function helped move our new business from surviving to thriving. The customer service team within ReachOut is one of the best I've ever encountered.

Contras: It appears it's still in developmental stages; I've experienced a few glitches which hinder productivity, but customer service is helping us through that.

Respuesta de proveedores

por Fingent el 23/1/2020

Thank you, Adrienne! Surviving to thriving says it all :) We appreciate your support & patience -- we are always looking to proactively improve UI/UX.

  • Fuente de la reseña 
  • Publicado el 22/7/2019