--- description: ¿Qué piensan los usuarios de BOSSDesk? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de BOSSDesk. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BOSSDesk - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de activos informáticos](/directory/30077/it-asset-management/software) > [BOSSDesk](/software/144825/boss-solutions) # BOSSDesk Canonical: https://www.capterra.es/software/144825/boss-solutions Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.es/software/144825/boss-solutions?page=2) > BOSS Solutions Suite es una galardonada solución de ITSM totalmente integrada y disponible para instalación tanto local como en la nube. > > Veredicto: 139 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa BOSSDesk? Los clientes de BOSS incluyen organizaciones tanto del sector público como del sector privado. Además esta solución es adecuada para empresas con más de 100 empleados que buscan maximizar las operaciones del centro de atención y la administración de activos de TI. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.6/5** | 139 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funcionalidades | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: BOSS Solutions - **Ubicación**: Norcross, EE. UU. - **Constitución**: 1997 ## Contexto comercial - **Precio inicial**: 29,00 US$ - **Modelo de precios**: (Prueba gratuita) - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funcionalidades - Alertas y notificaciones - Alerts/Escalation - Asistencia al cliente - Auditoría de problemas - Barcode/Ticket Scanning - Base de datos de clientes - Búsqueda de texto completo - Catalog Management - Comunicación multicanal - Control/acceso remoto - Controles o permisos de acceso - Creación de informes para TI - Creación de informes y estadísticas - Creación de informes/análisis - Discussions/Forums - Edición de texto - Encuestas y comentarios - Enrutamiento automatizado - Flujo de trabajo de aprobación - Gestión de SLA (Service Level Agreement) - Gestión de asignaciones - Gestión de auditorías - Gestión de bandeja de entrada - Gestión de centros de atención telefónica - Gestión de configuración - Gestión de contenidos - Gestión de contratos o licencias - Gestión de flujos de trabajo - Gestión de incidentes - Gestión de inventarios - Gestión de la base de conocimiento - Gestión de problemas - Gestión de recursos informáticos - Gestión de tareas - Gestión de tickets - Gestión del cambio - Gestión del conocimiento - Herramientas de colaboración - Inteligencia conversacional - Macros y modelos de respuestas - Panel de comunicaciones - Planificación de cambios - Portal de autoservicio - Programación del mantenimiento - Real-Time Monitoring - Seguimiento de activos - Seguimiento de activos de TI - Seguimiento de la conformidad - Task Automation - Third-Party Integrations … y 16 características más ## Integraciones (en total: 3) - ChatGPT - TeamViewer ONE - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de gestión de activos informáticos](https://www.capterra.es/directory/30077/it-asset-management/software) ## Categorías relacionadas - [Software de gestión de activos informáticos](https://www.capterra.es/directory/30077/it-asset-management/software) - [Software helpdesk](https://www.capterra.es/directory/30008/help-desk/software) - [Herramientas ITSM](https://www.capterra.es/directory/30676/itsm/software) - [Software para CMDB](https://www.capterra.es/directory/30959/cmdb/software) - [Software de service desk](https://www.capterra.es/directory/31027/service-desk/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.es/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.capterra.es/software/124981/freshdesk) — 4.5/5 (3410 reviews) 3. [LiveAgent](https://www.capterra.es/software/102188/liveagent) — 4.7/5 (1754 reviews) 4. [Freshservice](https://www.capterra.es/software/132997/freshservice) — 4.5/5 (686 reviews) 5. [Milvus](https://www.capterra.es/software/202528/milvus) — 4.8/5 (298 reviews) ## Opiniones ### "Review and outlook from a Utilities POV" — 4.0/5 > **Joseph** | *30 de julio de 2025* | Servicios | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: The team is continually innovating and coming up with new ways to make workflow and efficiency more of a reality with Boss Desk. The AD and Azure/Intune integration is great in practice and fairly easy to make it work correctly with some fine tuning involved. > > **Desventajas**: There can be a steep learning curve to some of the newer features of Boss Desk and most of the trainings/overviews are very fast paced when trying follow along making review of the recording afterward almost mandatory. While the amount of innovation and new features is great there are times is show that we might be overlooking looking smaller QOL features or capabilities > > Overall, we have been pretty satisfied thus far with Boss Desk and look forward to future integrations and utilization of AI functionalities. Though redundant at times when using side by side with all our Microsoft functionality, it is good to know that we have a backup track record of most if not all our devices at GUC. ----- ### "A company that stands behind their software product" — 5.0/5 > **Michael** | *3 de noviembre de 2025* | Práctica médica | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Bossdesk was very easy to implement, setup and get running. It allowed us to configure the ticketing system to meet our specific needs for our radiology practice. > > **Desventajas**: Honestly, the only con I can think of is the need for some updated support documents, but their support staff answers any questions I have in a very timely manner so we're not stuck without the support documents. > > It's been a solid experience. The support team answers all of our questions and issues quickly and professionally. Bossdesk is constantly making improvements in their software to make the entire experience, very smooth. ----- ### "BossDesk at work" — 5.0/5 > **Chrys** | *25 de febrero de 2026* | Política pública | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Overall, I’ve had a pretty positive experience. The ticketing system is straightforward and doesn’t feel overly complicated like some other ITSM tools I’ve tried. It’s easy to track requests, assign tickets, and monitor response times. The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually works. As for training, it was surprisingly smooth. The sessions were practical and focused on real scenarios instead of just walking through features. Within a short time, most of our team felt comfortable navigating the system. The learning curve isn’t bad at all for day-to-day tasks, though some of the more advanced automation features took a bit longer to fully understand. If I had to point out a downside, I’d say the interface isn’t the most modern-looking compared to some newer platforms, but it definitely gets the job done. > > **Desventajas**: Interface feels dated and advanced features take time to fully configure and reporting is limited ok > > Overall, I’d recommend it if you’re looking for a reliable help desk system without unnecessary complexity. It’s been a solid fit for our team so far. ----- ### "Beta Ticketing System" — 3.0/5 > **Joshua** | *25 de mayo de 2021* | Administración gubernamental | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used. > > **Desventajas**: This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports. > > Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where. ----- ### "Great tool\!" — 5.0/5 > **Zack** | *17 de diciembre de 2025* | Relaciones gubernamentales | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We like the ease of being able to configure the menus and forms. The ability to use LDAP makes it much easier for the end user to log in and create and check status on tickets. > > **Desventajas**: Sometimes it is hard to find the area you are wanting to edit. There are many menus which must be drilled down into to find the correct menu. > > Overall, it has been a very valuable tool which we use daily. We also had our fleet maintenance team use it for creating problem tickets for vehicles. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.es/software/144825/boss-solutions?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/144825/boss-solutions) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Datos estructurados