WellnessLiving
¿Qué es WellnessLiving?
WellnessLiving es una solución todo en uno para tu estudio de fitness. Este software ofrece programación de citas, marketing por correo electrónico, creación de informes sólidos, programas de recompensas, registros de progreso del cliente, gestión de la reputación, procesamiento de comerciantes y nómina, entre otras características. No hay costosas tarifas de complementos para integrar tu agenda en tu sitio, generar reseñas, enviar notificaciones por correo electrónico/mensaje SMS, utilizar un programa de recompensas o automatizar el marketing. WellnessLiving fue diseñado por y para los clientes.
¿Quién usa WellnessLiving?
WellnessLiving es asequible, confiable y versátil. Tiene todas las funciones sin necesidad de complementos, lo que reduce costos y ahorra tiempo. Su interfaz intuitiva es altamente visual y fácil de usar.
¿Tienes dudas sobre WellnessLiving?
Compara con una alternativa popular
WellnessLiving
Otras alternativas interesantes a WellnessLiving
Opiniones de WellnessLiving
Lucie
So Glad I Made the Switch
Chris
Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees, Support
Comentarios: Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.
Puntos a favor:
Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!
Puntos en contra:
I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?
Respuesta de WellnessLiving Systems
hace 5 años
Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!
Kelly
Alternativas consideradas:
Not worth it.
Comentarios: I'd say overall it was good in the beginning until they started making so many changes they couldn't keep up with themselves. I hope for their sake they can get it figured out, because they don't have an awesome reputation amongst studio [sensitive content hidden] right now. And our outboarding process was so painful it left a very bitter feeling around the whole experience. We weren't upset about the company when we first were leaving, we just needed something different, but they made it really hard not to be.
Puntos a favor:
We signed up and used WellnessLiving for a couple of years before deciding to move on. It was comprehensive, relatively easy to use and had functions that we needed.
Puntos en contra:
Every time they added new features, it was cool, but they never made any of the features awesome. They only worried about adding the new. Meanwhile, we had customer service issues every day because of the glitches in just the normal scheduling system. I didn't care about the upgrades if the basics didn't work. And our outboardinf process was a nightmare. They have outsourced their customer service and it is apparent. that they aren't actually concerned about the customer.
Respuesta de WellnessLiving Systems
hace 3 semanas
Hey Kelly, We're all about customer feedback and then taking that information to continuously improve in any way we can. We're doing it with our support team, we're doing it with our pricing plans and we're doing it with our software. We get requests from customers all the time, "why don't you add __ feature", or "I'd love it if you could integrate with __ platform", and then we build those features, which we release in our updates every few months. The impact can be amazing because even a simple enhancement to save a few clicks on one page can, over time, save staff hours of admin work, it helps your business and it also helps us be a better platform. We're sorry to hear that your experience wasn't positive when you were closing your account. It is our policy to require a phone call when you request an early account closure prior to the end on a 12-month plan, although I am glad to see that after speaking with our agent you were able to close your account on the timeframe you had in mind and without fee. We're sad to see you go but we hope you can find the right software for your business. Sarah M. (Customer Advocate)
Ashanti
Anything is better than Wellness Living even pen and paper
Comentarios: I regret signing up for it at all. And feel like an absolute fool for believing their customer service were trying to help, and believing their promises for so long. Almost 5 years i was a loyal customer strung along. I'm so glad I left Wellness Living for Momence. I acknowledge every software is not without its flaws and nothing is perfect. But Wellness Living make an effort to ensure their Australian customers and their clients are screwed over by both Wellness Living and Paychoice. If you're thinking about moving to WL preserve your mental health and don't.
Puntos a favor:
They used pretty colours. Their customer service seemed to want to care and help.
Puntos en contra:
Its slow and takes for ever to upload. The widgets slow your website down. The problems with Wellness Living and the payment system Paychoice NEVER END. WL customer service try to feign empathy and care, but the reality of it is, they don't and are full of excuses that just don't cut it for such a big business.
Respuesta de WellnessLiving Systems
la semana pasada
Hello Ashanti, I want to start by saying, we do care. Any software is only as good as the person using it, it's why we're all about customer support. Any time you call or email us with a question or anything you need help with, we'll go the extra mile to ensure you have solutions. If you're having issues with part of the software, all that we ask is that you let us know so that we have an opportunity to address it. Our information was that your issue with Paychoice payment fees was resolved, but we're really sorry to hear that this is not the case. A manager from our team will be getting in touch to see if there's anything we can do to help you with this while your account with us remains open. We weren't made aware of the issues you mentioned with widgets or load times but please know that we can help with that matter as well. Steven H. (Customer Advocate)
Terri
Expensive for what you get
Comentarios: For the most part it is a good system, allowing client followup, scheduling and payments. Customer service was only fair.
Puntos a favor:
Had the features I needed, but ended up paying for extra features I didn't need.
Puntos en contra:
EVERY extra feature cost more $. Signed up for the subscription with a lifetime rate that 2 years into it went up, with a second increase 2 years after that. Discontinued them because what I was getting wasn't worth the extra $.
Respuesta de WellnessLiving Systems
el mes pasado
Hi Terri, Thanks for taking the time to write us a review. Since our inception we've been focused on delivering a superior software experience at an affordable price and with top tier customer support. We have continuously invested in our product and added features that customers have requested, ranging from minor enhancements to features for adding entire new revenue streams to your business. As the price on everything has gone up, we did everything possible to hold off as long as we could, but in 2021 we had to raise our price for the first time in eight years. Last year, we also conducted analysis that showed us that a large number of our customers are using only some features in the software but leaving others completely unused, all the while paying the same price on our subscription (which sounds a lot like your scenario). To provide you with better value, we retired our previous pricing structure and replaced it with an entirely new structure. I'm adding a link to our pricing page below, please know that under the new structure we have plans available at or below your previous monthly rate with most or all of the features you had been using up until this point. Marina A. (Customer Advocate) https://www.wellnessliving.com/pricing/
Mohammad
Alternativas consideradas:
WellnessLiving is the product you need to run your physical life.
Comentarios: A great application to use. It has all the requirement. The cost is a bit higher but overall it is good.
Puntos a favor:
The staff is their asset. The support is really great and you feel they are very comfortable when they talk to you and support you.
Puntos en contra:
They do not consider complains from the first time unless few people/users raise the flag with the same issue then they would consider that complain and start working on it.
Respuesta de WellnessLiving Systems
hace 3 meses
Hey Mohammad, Thanks for the great review, it's awesome to hear that you like working with our support team. We offer substantial Help Center resources for our customers like the Knowledge Base (1000+ articles) and the Community Forum, but sometimes you'll have a question where you want to get an answer right away and there's no substitute for having a knowledge and savvy agent at the ready when you need it. I'd like to clarify on the part where you mentioned issues with the software. We provide immediate assistance to every customer inquiry, be it a question, an issue or even a complaint on how the software works. The way our process works is simple: you bring it to our support team, and we provide solutions based on your business needs and the use case. More often than not there's a setting in the backend or a way to it set it up differently which is exactly the type of thing our support team likes to help with. Frequently, we also get customer requests to enhance the software by adding or improving on certain features. These range from simple tweaks in the interface to entire new features for adding revenue streams. We build a lot of those enhancements with each of our regular updates and we use an upvote system where we prioritize topics that businesses are requesting the most. Occasionally we also come across instances where a particular feature isn't working as intended, and in those cases our development team fixes it right away - no upvotes required. We stand out from the competition in many ways but WellnessLiving customer support is what truly sets us apart. Thanks again for the great review. Steven H. (Customer Advocate)
