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Salesforce Experience Cloud
¿Qué es Salesforce Experience Cloud?
La plataforma de la comunidad empresarial de Salesforce Community Cloud conecta a los clientes, socios y empleados directamente a la información, las aplicaciones y los expertos que necesitan para actuar:
— Acelerar las ventas del canal.
— Proporcionar servicio estelar.
— Conectar clientes.
— Transformar el lugar de trabajo.
— Construir una comunidad de cualquier cosa.
Características:
— Integración empresarial.
— Personalización.
— Personalización y marca.
— Compromiso.
— Móvil.
— Constructor y plantillas comunitarias.
— Temas.
— Archivos de Salesforce.
— Acciones.
— Grupos.
— Confianza.
¿Quién usa Salesforce Experience Cloud?
Empresas de cualquier tamaño con el objetivo de crear experiencias de comunidad de marca y de forma rápida y fácil para las comunidades de clientes, socios o empleados.
¿Tienes dudas sobre Salesforce Experience Cloud?
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Salesforce Experience Cloud
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Opiniones de Salesforce Experience Cloud
Salesforce is simply the best
It's almost considered a neccesity with start-ups and e-commerce businesses...but, the pricing...
Comentarios: Almost an identical opinion and review as I have of its sister company; Sales Force Essentials- Its amazing and everything you could possibly want or need but....It is pricey. Especially, if you're in the very early stages of creating a startup and you're on a tight budget. If you have wiggle room- I say, YES! Invest in yourself, your business and the future of both!
Puntos a favor:
Any user that is given access, is able to customize their own portal, site, or files in general. As a business owner who prides herself in originality- that is HUGE! To be able to express myself freely; helps it not feel so much like work!
Puntos en contra:
Just like other Salesforce software and programs...their largest "con" is pricing. Huge strike against them and their brand if it is a company on a new and strict budget! I feel like the pricing is also; off. It doesn't match. I see something I'm thinking 'yeah that's $2.99' and come to find out I was wrong and it was; $12.99 (just an example!), and vice versa the same is true.
Alternativas consideradas previamente:
For sales and marketing operations, this is a highly valuable tool.
Comentarios: Very powerful MA software with a large variety of features However, to master it, you'll need employees who possess the essential technical skills. As a result of CRM measures, it will be able to target specific consumers, which is impossible with mass advertising. A connection to other databases made it possible to use the data internally. Each customer category's LTV has increased. Additionally, we were able to boost email open rates as a result of this and conduct successful marketing.
Puntos a favor:
Since it allows you to manage all sales data and customer data, and it is compatible with other collaborative tools, it gets a five for its ease of use. Responsibilities and data in sales and marketing have become easier to handle. In other words, productivity has increased while work procedures have decreased. In the future, I'd like to continue using it. Appropriate for CRM software. Other utilities can be accessed via links. The interface that is easy to utilize. A little forethought will save you from many headaches.
Puntos en contra:
Needs a good deal of technical expertise. Has a long learning curve Aspects of operation, a little foresight will save you a lot of headaches.
SalessForce Craig
Comentarios: I work in SalesForce and rely on it's object and workflow rules to manage our data that we are using. SalesForce is powerful but not the most intuitive software to use on day to day basis. I have gained appreciation for the workflow rules, process builder and approval rules that allow for custom made SalesForce functions to help manage our data structures and data that we pass between our visual pages.
Puntos a favor:
Ability to manipulate and change data structures on the fly to account for different processes. Also the plug-ins and ability to tie in things such a docusign, conga workflow are among some of the reasons SalesForce will continue to attract so much business.
Puntos en contra:
Not intuitive and can be a bit of a pain to navigate through the various ways to get through anything.
Alternativas consideradas previamente:
Salesforce is simply the best
Comentarios: The best thing I can say about our decision to use Salesforce is it has made our company more attractive to potential buyers since we are "already on the same platform." There is power in the crowd.
Puntos a favor:
Our team loved its usability and intuitive framework. There are other modules we want to buy as soon as we are ready.
Puntos en contra:
Honestly, there is a lot of work that the third-party consultant had to do to make SF work the way we wanted it to. And this can be expensive.
Salesforce experience cloud review
Comentarios: I have noticed it is much easier to contact a long list of patients per day and speeds us the process by making the call data more organized.
Puntos a favor:
I thought Salesforce to be very user friendly and easily navigable. The home page is very clear as to which tabs pertain to what. My favorite feature is being able to change the tab names into the specific criteria I need for example one of them is "Patients" and another is "Call Interactions," this way you can build your own easily navigable website.
Puntos en contra:
There are no features I disliked about Salesforce Experience Cloud
