¿Quién usa ConnectWise Control?
Profesionales de TI
¿Qué es ConnectWise Control?
ConnectWise Control (anteriormente ScreenConnect) es una solución de soporte remoto totalmente funcional. El software te brinda la capacidad de ver y controlar dispositivos de forma remota desde cualquier lugar donde haya una conexión a Internet. Como técnico, independientemente de que sea compatible con las computadoras personales de tus clientes o con una gran infraestructura empresarial, la capacidad de resolver problemas de manera rápida y efectiva te permite ahorrar tiempo y mejorar la satisfacción del cliente.
Información sobre ConnectWise Control
ConnectWise
http://www.connectwise.com
Fundada en 1982
Resumen de precios de ConnectWise Control
ConnectWise Control dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de ConnectWise Control está disponible a partir de 24,00 US$/mes.
Precio inicial
24,00 US$/mes
Versión gratuita
Sí
Prueba gratis
Sí
ConnectWise Control: implementación y asistencia
Asistencia
- Horas laborables
- En línea
Implementación
- Instalado: Mac
- En la nube, SaaS, web
- Instalado: Windows
- Móvil: nativo de iOS
- Móvil: nativo de Android
Formación
- En persona
- En directo en línea
- Documentación
Funciones de ConnectWise Control
Herramientas de colaboración
- Control de versiones
- Edición en tiempo real
- Foros de discusión
- Gestión de calendarios
- Gestión de contactos
- Gestión de contenidos
- Gestión de documentos
- Gestión de proyectos
- Gestión de tareas
- Lluvia de ideas
- Videoconferencia
Herramientas para teletrabajo
- Acceso remoto
- Asistencia remota
- Chat de vídeo
- Chat en vivo
- Colaboración
- Conferencias web
- Firma electrónica
- Gestión de reuniones
- Gestión de tareas
- Seguimiento de huso horario
- Softphone
- Supervisión de la actividad de los empleados
Herramientas para trabajar en equipo
- Acceso móvil
- Alertas y notificaciones
- Búsqueda
- Chat en tiempo real
- Encuestas y comentarios
- Feed de actividad/noticias
- Gestión de tareas
- Hilos de debate
- Integración de terceros
- Llamadas de audio
- Uso compartido de archivos
- Videoconferencia
Software de asistencia remota
- Chat en tiempo real
- Encuestas y comentarios
- Grabación de la sesión
- Herramientas de diagnóstico
- Transferencia de la sesión
- Uso compartido de archivos
- Uso compartido de la pantalla
Software de escritorio remoto
- Acceso a varios monitores
- Acceso móvil
- Acceso remoto
- Chat en tiempo real
- Colaboración
- Controles o permisos de acceso
- Creación de informes/análisis
- Grabación de la pantalla
- Herramientas de diagnóstico
- Impresión remota
- Resolución de problemas
- Transferencia de archivos
- Uso compartido de la pantalla
Software de help desk
- Alertas y alzada
- Almacenamiento de documentos
- Chat en tiempo real
- Comunicación multicanal
- Configuración de flujos de trabajo
- Control/Acceso remoto
- Creación de informes/análisis
- Creación de marca personalizable
- Enrutamiento automatizado
- Gestión de SLA (Service Level Agreement)
- Gestión de centros de atención telefónica
- Gestión de la base de conocimiento
- Gestión de recursos informáticos
- Gestión de tickets
- Integración de correo electrónico
- Integración de redes sociales
- Macros y modelos de respuestas
- Portal de autoservicio
- Seguimiento de interacciones
- Supervisión de redes
Software de servicio al cliente
- Alertas y alzada
- Asistente virtual
- Base de conocimientos
- Chat en vivo
- Encuestas y comentarios
- Gestión de centros de atención telefónica
- Gestión de citas
- Gestión de colas de espera
- Gestión de correo electrónico
- Gestión de flujos de trabajo
- Integración de redes sociales
- Métricas de rendimiento
- Portal de autoservicio
Software para reuniones
- Gestión de actas
- Gestión de calendario
- Gestión de invitaciones
- Gestión de materiales
- Gestión de participantes
- Gestión de viajes
- Gestión de votos
- Herramientas de preparación de reuniones
- Herramientas para las actividades posteriores a la reunión
- Programación
- Reserva de salas de reuniones
- Reuniones de comité
- Reuniones de juntas
- Reuniones internas
- Reuniones legislativas
- Seguimiento de tareas
Alternativas a ConnectWise Control
Más alternativas a ConnectWise Control
Opiniones de ConnectWise Control
Todas las opinionesCalificación general
Evaluación media
Jeev Y.
-
Valoración global5 /5
-
Facilidad de uso5 /5
-
Funcionalidades5 /5
-
Asistencia técnica5 /5
-
Relación calidad-precio5 /5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 2/7/2019
"If you value your time and energy, use this software"
Comentarios: I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.
Puntos a favor: ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.
Contras: No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.
- Fuente de la reseña
- Publicado el 2/7/2019
Ryan C.
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Valoración global5 /5
-
Facilidad de uso5 /5
-
Funcionalidades5 /5
-
Asistencia técnicaSin valoración
-
Relación calidad-precio4 /5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 8/2/2021
"Good Remote Support Platform"
Comentarios: I'm very happy with this product, except for the price but it's not too terrible. I'm very used to free software but they just didn't have the features like ScreenConnect, especially being able to connect to any machine and manage it if it's connected to network anywhere.
Puntos a favor: I signed my company up for the Standard Package since it's wasn't critical that we had all of the features but we needed unlimited unattended access agents. This gives us the ability to see what machines are connected to internet or not and shows you the clients private and public IP addresses. This feature alone has helped me with user issues without even connecting to them. The remote command line without connecting to the machine is very nice, for simple commands. Having the ability to set information about the machine connecting to divide them up into companies, device type and department is very handy to have. The ability to give users access on only one company and set specific permissions on that company is a great feature. There are several great features that are included on the standard package but if the Premium package was cheaper, we would probably go with that one due to the reporting features in it. One thing that isn't a paid for option but is very nice it the option to connect to iOS or Android devices, not as an access device where you have access all the time but under the support option.
Contras: The platform is pretty solid but the user management is not as easy to spot the first time around. It would be nice if the OTP was easier to add for the Google Authenticator. Most give you a QR-Code to add the OTP but it works once you get it setup.
- Fuente de la reseña
- Publicado el 8/2/2021
Adam B.
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Valoración global3 /5
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Facilidad de uso3 /5
-
Funcionalidades2 /5
-
Asistencia técnica2 /5
-
Relación calidad-precio3 /5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 28/6/2019
"The price is right, it has enough features that were not that easy to integrate, its reputation has"
Comentarios:
see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'
Puntos a favor:
THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies
Contras:
Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|
- Fuente de la reseña
- Publicado el 28/6/2019
Ramy E.
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Valoración global5 /5
-
Facilidad de uso5 /5
-
Funcionalidades4 /5
-
Asistencia técnica5 /5
-
Relación calidad-precio5 /5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 15/2/2021
"Best Remote Solution"
Comentarios:
Excellent Experience, it saved us a lots of hassle with other remote desktops solutions, saved us lots of money as it was provided to us within our RMM solution.
Our Customers feels better of how we are providing support now and how they can communicate with us in much easier way.
Puntos a favor:
Easy to deploy and use and stable for both windows and Mac OS computers.
Easy to access computers, chat, reboot.
Categorize computers under different groups, create alerts, reports, chat, integrates with other tools, collect info about computers without taking control and able to adjust special settings for you or add addons that help you make your console do what you want.
customers can initiate chat from the computer itself directly and appear to our techs on console.
Contras:
Just 3 things:
when customer initiate chat from his computer it appear on the console as red dot beside the group without any sound alert like a bell ring that a chat is waiting.
2nd thing if there is an option to have application for tech to different connected sessions in one window and switch between them within tabs in this app instead of having separate window for each connected session.
3rd add mobile solution so we can access mobile devices
- Fuente de la reseña
- Publicado el 15/2/2021
Paul K.
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Valoración global5 /5
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Facilidad de uso5 /5
-
Funcionalidades4 /5
-
Asistencia técnicaSin valoración
-
Relación calidad-precio5 /5
-
Probabilidad de recomendación
- Fuente de la reseña
- Publicado el 26/1/2021
"Connectwise - Screenconnect"
Comentarios: I do not have to go to each machine and see it is on and all needed apps running. I have some workstations where RDP will kill a certain app's connection to the server. I had used Manage Engine but only the free (25 endpoints) version as it it tiered in a way that it is very expensive.
Puntos a favor: This gives me total control of my workstations and servers. I don't have to rely on RDP with it's limitations and insecurities. I also don't have to use VPN to remotely address users' issues at any time or from any computer, tablet or phone. This installed and deployed easily along with the ability for me to email someone a code to connect if they don't have app.
Contras: If there was one thing I had to critique, it would be that sometimes the app fails to register. Not sure if the service stalls but usually, I just RDP in and restart service or restart computer. This is rare, though.
- Fuente de la reseña
- Publicado el 26/1/2021
