¿Quién usa Optsy?

Designed for small to midsize businesses in IT & telecommunication industries, it is workforce management application that helps on-field employees manage schedules, projects & reporting in real-time.

¿Qué es Optsy?

Optsy is the leading field service management software program on the market for small- to medium-size businesses.

Our Optsy software has been successfully implemented in a wide variety of service industries. Including companies in field service industries such as electrical, HVAC, plumbing, and roofing.

Offers field service solutions for managing routine service calls, service agreements, advanced project management and more.

Información sobre Optsy

Optsy

http://www.optsy.com

Fundada en 2015

Resumen de precios de Optsy

Optsy no está disponible en versión gratuita y no ofrece prueba gratis.

Versión gratuita

No

Prueba gratis

No

Implementación

Instalado: Windows

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En directo en línea

Seminarios web

Documentación

Asistencia

Horas laborables

Funciones de Optsy

Software de gestión de los Servicios de Campo
Acceso móvil
Base de datos de contactos
Cobro de pagos en el terreno
Enrutamiento
Facturación
Firma electrónica
Gestión de contratos
Gestión de expediciones
Gestión de inventarios
Gestión de pedidos de trabajo
Presupuestos y estimaciones
Programación
Seguimiento de tiempo en línea
Seguimiento del historial de servicios

Opiniones de Optsy

Mostrando 5 de 13 opiniones

General
4/5
Facilidad de uso
3,6/5
Atención al cliente
3,8/5
Funcionalidades
3,4/5
Relación calidad-precio
3,5/5
Mark S.
Bookkeeper
Servicios individuales y familiares, 13-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    3/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 5/2/2018

"We use this software to run a small home services business with around 15 employees and 2 users"

Comentarios: It helps keep our business organized.

Puntos a favor: This software does everything we need it to - scheduling, invoicing, routing, keeping track of labor and parts - I rated the ease of use a little low since it did take a while to get up to speed. But once you learn it, there's nothing it can't do. I've seen a couple reviews complaining about search, but all screens have a 'data view' which allows it to be exported to Excel, and from there a search can be done.

Contras: Not cloud based.

  • Fuente de la reseña 
  • Publicado el 5/2/2018
Rick R.
VP
Construcción, 13-50 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    4/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 14/5/2018

"over all pretty good"

Puntos a favor: I'lI like it for the options to be able to do thing. They are helpful 95% of the time.
Most of the time they respond quickly.
Their executives are always happy and always willing to help.

Contras: The update use to be more often. We have an issue that they can't fix.
There is times on technical questions that we don't get a very quick responds.

  • Fuente de la reseña 
  • Publicado el 14/5/2018
Amber M.
Accounting Admin
Servicios para instalaciones, 51-200 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    3/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    2/5
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    5/10
  • Fuente de la reseña 
  • Publicado el 13/2/2019

"Optsy Field Service Software - Functional and Never Flashy"

Comentarios: Optsy has enabled my company to have a clear picture of our profit and loss by effectively scheduling, creating and billing work orders for our field technicians. It is a workhorse that provides a day to day software that is fairly easy to use and manipulate. While the finer points are lost on Optsy, it manages to provide the basic functions with ease. Small errors and too many windows can reduce productivity if not implemented correctly. Training of users is definitely necessary and it would be very difficult to just pick up and go with this product.

Puntos a favor: Optsy provides syncing ability to our accounting software (QuickBooks) with relative ease. It also provides every facet of field service management; scheduling, work order creation, billing, purchase orders, etc. It has a fairly simple interface that is user friendly, with no flashy, unnecessary accouterments. The Optsy Mobile App is great for our field service technicians and dispatching staff.

Contras: Optsy's reporting function is difficult to use and the default report templates are generic and often unhelpful. We have often run into connection issues with this software for desktop and mobile users. There have been many little catches in the programming that throw off errors that are often difficult to diagnose and clear up without very technical knowledge or support that end up wasting time for the end user.

  • Fuente de la reseña 
  • Publicado el 13/2/2019
Gary G.
Bench Technician
Hardware informático, 2-10 empleados
Ha utilizado el software durante: Más de dos años
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 5/2/2020

"Get the job done, one ticket at a time!"

Puntos a favor: Easy to schedule appointments, collect customer information, and invoicing was a breeze for this software.

Contras: It was a bit clunky to navigate, but once you learn it, it's super handy!

  • Fuente de la reseña 
  • Publicado el 5/2/2020
Stacy L.
office manager
Ha utilizado el software durante: Más de dos años
  • Valoración global
    4/5
  • Facilidad de uso
    3/5
  • Funcionalidades
    4/5
  • Asistencia técnica
    Sin valoración
  • Relación calidad-precio
    3/5
  • Probabilidad de recomendación
    8/10
  • Fuente de la reseña 
  • Publicado el 10/5/2018

"Pretty easy for the most part, there are some functions that are hidden a little."

Comentarios: Keeping records of what was done at each customer's job site.

Puntos a favor: ease of scheduling/ able to handle both computer and mobile. It's nice to be able to customize the schedule board.

Contras: certain functions are hidden and have to really search for it such as when you have to right click for hidden drop down menus. A new user may not know about these functions.

  • Fuente de la reseña 
  • Publicado el 10/5/2018