BigChange

Comentarios: I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

Puntos a favor: The facility to invoice live and make cash flow through the business improve.

Contras: The schedule does not have dynamic scheduling

Comentarios: Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.

Puntos a favor: Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

Contras: The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

Comentarios: Its not often your expectations are exceeded by a company, BigChange have exceeded our expectations and some...We are delighted to have partnered with such a forward thinking organisation.

Puntos a favor: The ability to tailor a bespoke software system that works for your team and your customers. A we continue to systemise our business, Big Change are at the heart of this. Automation, photographic job reports, workflows which drive consistency and track your engineer function.

Contras: The system sometimes doesn't flow very easily at times, many clicks to get from A to B at times.

Comentarios: Ultimate visibility of the field resources in live time, looking to achieve better productivity nationwide through better resource management and planning.

Puntos a favor: The software is packed with features which help our day to day function. having vehicle tracking, shedulling, planning and electronic job cards/delivery notes, sales leads and CRM tools all in one place. Instant job status through the schedule tab means we can e the status of each job and each resource.

Contras: Very data heavy, lots of initial input and adding information

Comentarios: Engineers are picking up more jobs per day.
Customer experience in much improved from our old software.
Cash flow, as jobs are invoiced at the exact moment of completion.

Puntos a favor: Customer Service
Price vs Functionality
Adaptability of the software
Frequency of updates
Big Changes acceptance of users ideas to enhance the software and implement ideas

Contras: Being cloud based can be a challenge sometimes.