BigChange
¿Qué es BigChange?
JobWatch es un sistema integral para planificar, administrar, programar y hacer un seguimiento de las operaciones de tu mano de obra móvil y transporte. Reemplaza la planificación manual y el papeleo, proporcionando una manera simple y eficiente de mantener tu oficina en total sincronización con tus equipos móviles. Ve de la cotización a la factura con una única plataforma que vincula tu parte administrativa, trabajadores móviles y clientes en perfecta armonía. No importa el tamaño o sector; JobWatch cambiará positivamente la forma en que trabajas.
¿Quién usa BigChange?
JobWatch se utiliza en más de 60 industrias, como servicio externo, climatización, plomería, transporte y logística, construcción, residuos, sector público y alquiler de equipos. Pídenos un estudio de caso en tu sector.
¿Tienes dudas sobre BigChange?
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Opiniones de BigChange
Tanya
Great Product
Colin
Working with Big Change
Comentarios: See less, it’s like the solution has integrated well and forms part of our day to day operating model.
Puntos a favor:
I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.
Puntos en contra:
There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.
Respuesta de BigChange
hace 3 años
What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model. Thank you for choosing BigChange.
Brent
Hudson White Services And BigChange
Comentarios: Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them. Downtime is minimal.
Puntos a favor:
User friendly and customizable to fit our operation and we can always find a way to do something using the system, you just have to be a creative problem solver!
Puntos en contra:
mobile app for the admin side could do with being developed, or a more mobile friendly version for quick changes on the move.
Respuesta de BigChange
hace 2 semanas
Hi Brent Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
Chloe
Avoid, save your money and find an alternative software
Comentarios: AVOID, do not use this company. The software is awful, isn't very user friendly and is basically a glorified tracking system. The salesman was very pushy and tried to arrange several meetings with us for a demonstration, which we declined on several occasions but he wouldn't give up so we agreed to have a demonstration, he made the system look great on the demo version which is all populated but in reality it would take years to input that much data. After the demonstration we was given a contract to sign and felt very hassled into signing. We reluctantly signed but didn't set the system up for a few months as we just didn't have the time to spends hours and hours inputting data. I contacted Big Change and said we had changed our mind and wished to cancel the contract, we were told we couldn't cancel and was sent a County Court Judgement for £50,000 and had to pay an additional £4,000 in court fees. We decided to carry on with the contract as seen as we had no choice and was paying for it anyway and I can honestly say it is the worst software I have ever used, very little help or support offered and they blame the customer, you would literally need to employ a full time member of staff to input all the data they expect from you. We have asked several members of our staff to have a go with the software and everyone has reported the same, awful!
Puntos a favor:
There is nothing positive to say about this Software
Puntos en contra:
Overpriced5 year contract too longVery little supportPoor software
Respuesta de BigChange
el mes pasado
Hi Chloe Thanks for taking the time to share your thoughts. I am aware of your account and my team have been trying to engage with your company for over a year to come and help out and have offered to attend in person to do so but sadly with no response from your side (Tony, Jason, Suzanne). I know you purchased the system during Covid times and this would have had an impact on us being able to train in person but our offer stands that we would be happy to come and spend time with you to show you the benefits of the system and how it would work for you. If you need any help please feel free to reach out to me directly. Many thanks Ian Burgess Chief Customer Officer ian.burgess@bigchange.com
susan
Alternativas consideradas:
J.Hull Plant Engineers
Comentarios: Onboarding representative [sensitive content hidden] was brilliant at helping to get us up and running, helping with any snags we have come across and offering alterative ways to use the functions of Big change to suit our needs. And equally our now [sensitive content hidden] is great at helping us this any snags or issues we come across as we get further into using the system.
Puntos a favor:
The first thing we benefited from moving to Big Change is digital job cards that are filled out by the engineers link straight to the job, previously we were on paper. With the job cards now being digital it has reduced the hours and man power to transfer the paper job card to the invoice as now they are automatically liked. Secondly is pricing, having the correct pricing atomically calculated in the financials. Again taking the time and man power out of the invoicing, meaning we can invoice out more frequently with ease which is improving the cash flow for our business. Since using Big Change we have achieved a more stream line process for job management, financials and starting to achieve more stock control with in the company. Also keeping record of services and maintenance under taken and parts used against our customers machines. We really feel if you take the time on the initial set up you reap the benefits long term.
Puntos en contra:
The stock and inventory section could do with some tweets to make this area be more flexible to fit the needs of different customers. And stock control needs improving, not letting you go into minus numbersThe search facility- it doesn't actually 'search anything' as it says!Not having access to view our Big Change invoices for use of the software online all in one place.
Respuesta de BigChange
hace 2 semanas
Hi Susan, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Best Wishes Louise
Nicola
Arrow Review 03/04/2023
Comentarios: Just love working with this program day to day and still have a lot to learn.Its a big ask but a base visit from a BigChange team member offering help and ideas would be great even if only a couple of times a year?
Puntos a favor:
It's promoted organisation and consistency across our workforce in the office and the field.Professional worksheets and reporting.
Puntos en contra:
So cons are the equipment (stock) side of the software could be much better i'm excited to see the coming changes.maybe need a bigger tech team? I understand there are a large number of business types all wanting different operating functionality and all experiencing different issues but the time taken to solve some of our issues has been way too long.
Respuesta de BigChange
hace 2 semanas
Hi Nicola, Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. We're sorry to hear about your negative experience with stock and the time it has taken to resolve your issues, that's definitely not what we want for our customers. We would love to help turn this around for you. If you know who your Customer Success Manager is, please reach out to them for assistance and I know they will be more than happy to visit you. Alternatively, please email me directly, and I will escalate it. louise.stone@bigchange.com Best Wishes Louise Customer Marketing Manager
