VeryConnect

Comentarios: I think I have explained pretty much on the section of “ what I liked the most” section but yeah oversell, the experience was very delightful. I will strongly recommend this company.
Veryconnect system is outstanding but also their unique competitive advantages, that is something you don’t find with other software companies.
They work really hard to create something that meets your needs, amazing communications, amazing devotion, and amazing results.
Thank you CSR, you are a great leader, a great project manager, you have got a great team and a great product.
Your company should the role model for other software companies.
Truly customer centric!

Puntos a favor: There are a lot of great things but I must say the customer service and the communication.
In terms of working with software company, I think the hardest thing is thr communication.
It doesn’t matter how great the product is if the company can’t understand our customer’s needs and find a right approach, it will never work. But Veryconnect, CSR, he is always trying his best to see things in our perspectives and understand from our view.
He has got an innovative mindset, which is a crucial element for a leader to have to connect with the customers and also motivate the team.
He is in Scotland and our company is in Sydney. But I have to say, the communication has never been delayed, actually much better than companies in Sydney.
Because of he and his team, we were able to create something that tailored to our customers needs and also our staff needs.
Of course the quality of Veryconnect system is outstanding, but they also have something else that others don’t have, that’s why my review had been focused on the unique competitive advantages that Veryconnect has.

Contras: Nothing is perfect in this world but the way they try to make it perfect for their clients, that’s why there is nothing to say for me here.

Comentarios: Before we started using VeryConnect's software it was hard for us to keep track of our large community of scholars and alumni. VeryConnect gives us a really easy way to do this. It pulls in up-to-date information from social media and shows this to us in a newsfeed, meaning that we always know when scholar and alumni circumstances change. The fact that we can always see where alumni live and work make reporting easy too. The software also contains a community area for scholars and alumni, where they can connect and share experiences. Blogging is a compulsory part of being a Saltire Foundation Scholar and in a 2016 survey 84% of scholars felt that blogging should remain compulsory - testament to how easy they found it to use the software. Scholars also like that they can login through and link with their LinkedIn account. Overall, VeryConnect exceeds our expectations through their easy-to-use software and swift customer support.

Puntos a favor: Scholars, Alumni, and our staff all find the software easy to use.
Reporting and keeping track of our community is easy.
The software helps our Scholars to connect with each other.
The blogs are popular and give our Scholars an opportunity for reflective learning.
Customer support is swift and any questions we've had have been answered quickly.

Contras: No complaints. We have just put forward desired tweaks regarding blog formatting and search, and the VeryConnect team has confirmed that they will get these done by the desired date.

Comentarios: We’ve run a membership site for the past 10 years. Due to headaches with hosting, security, software updates, troubleshooting technical issues and not being able to evolve the platform as we grew – we wanted to migrate to a fully supported, customizable, cloud-based solution. After a lot of research, I decided on VeryConnect. I am glad we did! The process of developing the specifications, building, and testing was very thorough. It was a real partnership. After going live there have been regular updates to add new features and improve usability. The platform is very flexible in terms of the ability to customize features and add functionality as time goes on. Being able to do this based on feedback from the members has had a big impact on our ability to improve member retention and grow the business. A user-friendly mobile responsive forum is critical for us and the VeryConnect solution is world-class. It’s used by the members heavily on a daily basis and is very solid. VeryConnect has also been very helpful in setting up all the membership tiers we required and we have upgrade/downgrade options planned for the future so everything is fully automated. The user interface for both the members and admin is clean, intuitive and easy to use. Lastly, the support is excellent. Clear communication with no surprises. Problems are solved quickly and the response time is great despite the time zone differences. Highly recommend.

Puntos a favor: Customizable, easy to use and dependable.

Contras: Nothing to say here except that I regret not finding it sooner!

Puntos a favor: For us the software is a revolution. We have been working with a leading CRM platform which while an excellent base, lacked the customisation options needed to deliver our requirements. Our primary goal in moving to a new system was to offer a membership portal with self service capabilities for our 3 tiers of members. Starting from their base membership system the VeryConnect team listened to our requirements and developed logical solutions to make a system that suits the way we want to work as a membership organisation. Bespoke automatic certificate generation and parent- child-grandchild permission systems, have all been accomplished by the knowledgeable team to a polished finish that internally and externally we are very proud to share. The support from the team is outstanding, even when problems are caused by our 3rd parties they have stepped in to support us with the technical resolution immediately. Our development is on-going as the team are designing extensions to our portal allowing our members to access tier-based; forums, course bookings, fundraising, repository and event management options. These additions will allow a central information hub for all our interactions with each member improving our understanding of what our members use and want. Working with the team and the software we are already benefiting from a 75% time saving on day to day tasks allowing us to focus on our members and our relationships with them.

Comentarios: Before using VeryConnect software, we had challenges engaging with our members and the technologies we used were difficult and time consuming to work with. We had different software for different admin systems, our member area was outdated and our members were not engaging with each other. Since working with VeryConnect our online presence is stronger than ever. We now have a global online community which gives more value to our members and makes our members feel more valued. The time we have saved by streamlining our admin we can now spend engaging with our community.

Puntos a favor: The biggest pro for us was the ease of use of this software, both for the admin staff and the members. The platform had a modern design, was easy to use and mobile responsive. The members can integrate their accounts with their social media which ensures their contact details are up to date. This makes our email communication so much easier as emails no longer bounce. Email communication, membership signup/renewal admin and membership payments processing are now all in one place. This has saved us lot of time as we no longer need to work different admin systems. It was also very important to us and our members that our community platform is secure. The platform uses the same online security system online banking uses, we know our members' personal details are safe. The team at VeryConnect are also great to work with. They are extremely knowledgeable and helpful. Their collaborative approach and friendly attitude made me feel confident from the beginning that the software they would deliver would be of a high standard.

Contras: When we first started working with VeryConnect they were quite a young company. While we were confident in their abilities, we were their first international academic society that they had worked with. There were a number of iterations of the platform before it was rolled out to members. We were very impressed, however, with how well they responded to our feedback and made the changes we suggested. The company has grown a lot since we have started working with them and I know that given their expertise they will now be much more adept at working with a wide range of clients.