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¿Qué es Sinch MessageMedia?

MessagEmedia es una solución de mensajería móvil que ayuda a empresas de todos los tamaños a conectarse mejor con los clientes. Con el 90 % de los mensajes que se encuentran en 90 segundos y más de 50 000 clientes en todo el mundo, MessagEmedia impulsa el éxito empresarial al crear experiencias móviles atractivas que los clientes adoran. Con oficinas en los Estados Unidos, Reino Unido, Australia y Nueva Zelanda, MessagEmedia permite a las empresas involucrar a sus clientes en un mundo móvil conectado, de una manera personal y escalable.

¿Quién usa Sinch MessageMedia?

Sirve a empresas de todos los sectores, desde marcas globales hasta pequeñas empresas, que requieren un servicio fácil de usar y de confianza para comunicarse con las partes interesadas e involucrarlas.

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Sinch MessageMedia

Sinch MessageMedia

4,7 (24)
39,00 US$
mes
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VS.
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Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
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97
91
4,7 (274)
4,6 (274)
4,7 (274)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones de Sinch MessageMedia

Evaluación media

General
4,7
Facilidad de uso
4,6
Atención al cliente
4,7
Funcionalidades
4,3
Relación calidad-precio
4,4

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
75%
4
17%
3
8%
Justin
Chief Operating Officer en EE. UU.
Construcción, 11-50 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Fantastic Product with Fantastic Customer Service

5,0 el año pasado

Comentarios: The service has been overall huge for our company and has given us competitive advantage as we have robust dispatch communicational ability that allows our subcontractors to spend less time on set during material pickup. We are also implementing review seeking messaging to use with our customers to grow our online brand with the implementation of a sub-account and a secondary Toll-Free.I love the product, and have enjoyed watching you implement new features over the last couple of years.

Puntos a favor:

The customer service is phenomenal which has made implementation of this product a breeze. Racheal Rhee is fantastic to with. Any time there is an issue, or I have a question, it is resolved quickly. The web app is incredibly easy to use, and API integrations are smooth.

Puntos en contra:

I believe it could us more robust MMS capabilities from the web app inbox, such as being able to paste an image from the clipboard directly into the chat box. I also think the API documentation while generally good, lacks a few specifications. For instance, I can no longer find documentation for the "/v1/reporting/" end point in the developer portal. It was there at one point as we have this endpoint built into our system to calculate usage, but it appears to be removed. We are maintaining this a bit blind now.

Dalton
VP of Marketing en EE. UU.
Software informático, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Great with Hubspot

5,0 hace 2 años

Puntos a favor:

We primarily use MessageMedia for automated texts in response to inquiries across our funnel. The integration with Hubspot was easy to establish and we don't have to worry about any issues on that front. Additionally, the options when sending, as well as the reporting functionality is significantly more robust than other platforms we've used.

Puntos en contra:

We had a scare early on as our deliverability was quite low. That wasn't an issue with the platform however, it just takes a long time to verify toll-free numbers. The team was very quick to help us troubleshoot and utilize a different approach that instantly increased our rates dramatically.

Bryan
Email Marketing Director en EE. UU.
Usuario de Linkedin verificado
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: Más de un año
Fuente de la opinión

MessageMedia gets the job done but not much else

3,0 hace 4 años

Comentarios: MessageMedia was fine before we knew what else existed. Now I would never recommend someone use them over any of the other enterprise texting platforms out there.

Puntos a favor:

The eaze of setup was a breeze. I was able to signup and get a message out within a couple of hours.

Puntos en contra:

The pricing is expensive, The Customer Service is horrendous. You'l get an email from someone from Australia so the timezone issue is already a problem. Seems like a small 5 person company. The features are 5 years behind everyone else in this space.

Tyler
Director of Business Development en EE. UU.
Transporte/transporte en camión/ferrocarril, 11-50 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

Awesome Solution

5,0 hace 9 meses

Comentarios: I just wanted to thank Grant, Justin, Francisco and Jeremy for all of their help. They all had a solution to everyone of my questions I was throwing at them. The end result has made a huge impact on our company on how we interact with our current clients and new potential customers. Overall experience was and continues to be Awesome!!!

Puntos a favor:

The bulk texting solved a big need we had to notify our customers when things were due. The Sinch hub made it so simple to just copy and paste the number type your msg and send. The results were immediate! We also love the Zoho integration!

Puntos en contra:

How long it took to text enable our existing 800 number the carrier took forever! Sometimes the dashboard will not load the recent inbound msg and you always have to click the try again button to get them to load.

John
Internet Manager en EE. UU.
Contabilidad, 201-500 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great Easy Product

5,0 hace 5 años

Comentarios: Great product that allows us to keep in contact with our customers in the easiest and most convenient way possible. I would definitely recommend this product.

Puntos a favor:

The ability that you do not have to have a double opt in to contact a customer is great. Also the ability to opt customers out in the backend as an administrator is great as well. This way none of your employees can text customers that have asked not to be texted.

Puntos en contra:

It would be nice to be able to send pictures through the text messages. Also the reporting could be a little better. I would like to be able to build reports within the system and base it off of user first and last name not their user ID