17 años ayudando a las empresas
a elegir el mejor software
¿Qué es Lucky Orange?
Las pruebas A/B comienzan con hipótesis elaboradas sobre la base del estudio del comportamiento del usuario. Las grabaciones de sesiones y los mapas térmicos dinámicos de Lucky Orange te brindan información sobre el comportamiento de las personas en tu sitio. Descubre cuellos de botella y otros desafíos de UX y diseña mejoras que puedas someter a pruebas A/B. Utiliza la integración con Google Optimize para realizar un seguimiento del comportamiento de las variantes de tus pruebas. Recopila datos cualitativos de los visitantes que interactúan con tus variantes a través de la herramienta de encuestas, que te permite lanzar encuestas dentro de la página sin coste adicional.
¿Quién usa Lucky Orange?
Se ha asumido el compromiso de prestar servicio a las pequeñas y medianas empresas todo el camino hasta el nivel empresarial y negocios Fortune 500.
¿Dónde se puede implementar Lucky Orange?
Sobre el proveedor
- Lucky Orange
- Fundada en 2012
Asistencia de Lucky Orange
- Asistencia telefónica
- Chat
Idiomas
alemán, español, francés, inglés, italiano
Precios de Lucky Orange
Precio inicial:
- Sí, ofrece una prueba gratuita
- Sí, ofrece una versión gratuita
Lucky Orange dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Lucky Orange está disponible a partir de 39,00 US$/mes.
Planes de precios consigue una prueba gratuitaSobre el proveedor
- Lucky Orange
- Fundada en 2012
Asistencia de Lucky Orange
- Asistencia telefónica
- Chat
Idiomas
alemán, español, francés, inglés, italiano
Imágenes y vídeos de Lucky Orange
Funciones de Lucky Orange
Alternativas a Lucky Orange
Opiniones de Lucky Orange
Budget analytics
Comentarios: Really good decent ux and delivers on most key fetures
Puntos a favor:
simple user interface an ability to finf vital data quickly, traffic sources
Puntos en contra:
pricing is decent except when you want to add more sites, Can get expensive quick
Respuesta de Lucky Orange
hace 2 años
Thank you for such kind words, Craige! We strive to provide all of our customers with a great product and great support. Thank you again for sharing the Lucky Orange love, and we're here if you have any questions! Cheers - Bradley from Lucky Orange
Love Lucky Orange and Hope It Continues To Grow
Puntos a favor:
Very easy to implement. Quick to start collecting data. Heatmapping visuals are clear and higher quality - great for presentations.
Puntos en contra:
It is very difficult to track navigation bars and dropdown menus accurately. This is my biggest issue with the platform!!
Respuesta de Lucky Orange
hace 8 meses
Thank you for taking the time to leave us a review and share the Lucky Orange love! Great that you’ve found Lucky Orange easy to use starting with installation and continuing to visitor insights. Visitor behavior is an invaluable tool that helps you find what's stopping someone from converted. As you mention, the easy-to-understand visuals allows anyone - even those without a technical background - to understand what’s going on behind the digital curtain. Regarding the difficulty you experienced in viewing data for navigation bars and dropdowns, could you please send an email to support@luckyorange.com to allow our team to investigate what you’ve experienced? Lucky Orange is designed to be dynamic, and you should be able to get access to the data for these dynamic features. Once we receive your email, our team will work on finding a resolution. Once again, thanks for your review, and we look forward to hearing from you soon! Cheers - Bradley from Lucky Orange
Its good but could be better
Comentarios: It was great when we first started using it; provided us with much-needed insight. But with the change in pricing and lack of product improvements, it's hard to justify the monthly cost.
Puntos a favor:
I like the user interface and how data is displayed.
Puntos en contra:
The pricing change made it less attractive for the value we received.
Respuesta de Lucky Orange
hace 11 meses
We appreciate your feedback, Eric. It’s great to hear that you enjoy our user interface and data display. Analyzing your visitors is much easier when you can easily interpret the data and see exactly how people interact with your website. We appreciate your feedback about our pricing. Our tool continues to evolve to grow with your business, which includes regularly releasing new features and integrations. Over the last year we’ve launched multiple question surveys, optimizable segments, a new Optimizely integration among other features. I would be happy to talk more about our pricing and walk you through our newest features. Simply reply to my email to connect. I look forward to hearing from you soon. Best regards - Kelsey from Lucky Orange
Nice UI. I appreciate dynamic heat maps. Some features not intuitive.
Comentarios:
pretty nice. I haven't used the paid version long term because I'm cheap.
I would like to have more control over what displays in my dashboard, since I am not using parts of the product, and I just have to bypass it to find the nested info I want to find.
Puntos a favor:
The pretty UI. Then, dynamic heat maps.
Puntos en contra:
I dont like the difficulty in finding things. The IA or taxonomy are things I need to memorize, rather than intuit.
Alternativas consideradas previamente: Crazy Egg, Instapage y Pendo
Razones para elegir Lucky Orange: dynamic heat maps. and the ability to actually enjoy being in their UI.
Software anterior: Instapage
Razones para cambiar a Lucky Orange: same as above same as above same as above
Respuesta de Lucky Orange
hace 3 meses
Thank you for taking the time to leave us a review, Ali. We’re thrilled to hear that you’ve enjoyed using our UI and heatmaps. I would love to find some time in your schedule to connect to learn what features could be more intuitive and walk you through customizing your dashboard. Please reply to my last email to schedule a chat, whether it’s via email or a Zoom meeting. I truly appreciate your feedback, and I look forward to hearing from you soon. In the meantime, if you need anything, my team and I are just an email away. Cheers - Emilia from Lucky Orange
Great product, but I wish there was more.
Comentarios: 90% Positive, I'm left wanting more often than not as we have far too many platforms doing too many things. If there was say a in-built way to marry up orders placed on a e-commerce site to the recording of their journey through the site that would be the best case scenario for us.
Puntos a favor:
The customer support uses in heatmaps and live chat are the key reasons for us to purchase Lucky Orange.
Puntos en contra:
The pre-made integrations for Bigcommerce seem to leave us wanting. The support and developer docs feel stale and lacking also. The support team itself was very helpful when I had to reach out to them, I'm referring specifically about the support docs at https://help-preview.luckyorange.com/ as all the answers are rather generic.
Alternativas consideradas previamente: Hotjar y Twilio
Razones para cambiar a Lucky Orange: Integration into BigCommerce + Price for live chat
Respuesta de Lucky Orange
hace 11 meses
Thank you for your review, Jordan. Love to hear that your team has been able to use heatmaps and live chat to bring a better experience to your visitors and customers. We appreciate your feedback regarding our BigCommerce integration and have already passed along your comments to our help document team. Regarding your request to "marry up" orders to recordings, this capability already exists within our app through our custom API. Using custom API, you can pass in an ordered event which will then connect it to your customer. Our team would be more than happy to show you how to set it up. Simply send an email to support@luckyorange.com referencing this review to get started. I look forward to hearing from you soon! Best Regards - Emilia from Lucky Orange
The heatmapping and website analysis tool you need for your business
Comentarios: It has been quite good and was a good transition away from another provider we used to have that didn't really give us the information we needed.
Puntos a favor:
I like that it provides a very easy display of your heatmapping so that you can make changes and adjustments to your site/landing pages for better conversion.
Puntos en contra:
The funnel feature doesn't seem to work at all. It doesn't accurately track how far people make it through your funnel...and the data retention that Lucky Orange has is quite minimal. It'd be great if we could see data that extends beyond 60 days...
Respuesta de Lucky Orange
hace 12 meses
Thank you for your review, Quynh! We love that you’ve been able to gain so much insight from our tools! Heatmaps are a powerful way to see where people interact with your website. Visitor behavior really makes a huge difference in your conversion optimization efforts. Regarding your cons, could you please reach out to support@luckyorange.com referencing this review? Lucky Orange offers extended data storage beyond 60 days, and we would be happy to walk you through it. Additionally, we would like to investigate what you’re experiencing with our conversion funnels. Simply send us an email to get the ball rolling. We look forward to hearing from you soon! Cheers - Emilia from Lucky Orange
Lucky Orange To Track User Activity
Comentarios: I was please with the overall functionality of the app and the ability to integrate it with my e-commerce platform.
Puntos a favor:
I liked being able to easily track my customers' movement on my website.
Puntos en contra:
Sometimes the recording of the customer activity seemed to miss data points.
Alternativas consideradas previamente: Hotjar
Razones para cambiar a Lucky Orange: I tried both and ultimately used Lucky Orange more.
Respuesta de Lucky Orange
hace 5 meses
These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Regarding the issues you experienced with recordings, could you please reply to my last email with more information? Our team would love to see what you've experienced and find a resolution. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions, and I'll be watching for your email! Cheers - Jordan from Lucky Orange
User friendly & Critical For Businesses
Puntos a favor:
I find Lucky Orange incredibly user friendly. Not only that but it’s super informative with the most critical info needed to run my business. The visitor recordings are SO helpful and have informed multiple changes on my website.
Puntos en contra:
Would love to see more real-time customer service in the future.
Alternativas consideradas previamente: Hotjar
Razones para elegir Lucky Orange: Hotjar wasn’t user friendly and did not provide information in easy to digest formats.
Software anterior: Hotjar
Razones para cambiar a Lucky Orange: Super easy to use and navigate the functionality
Respuesta de Lucky Orange
hace 7 meses
Thanks for your review! We designed Lucky Orange to be user friendly for all, whether it's your first website or you're a website developer. It sounds like we were able to impress you with both the UI and technology! Visitor recordings are our favorite too. Getting the front row seat to watch what someone actually does on your website is truly invaluable. Regarding real-time customer service, we value your feedback and have already shared it with the rest of the team. Thanks again for your review, and don't hesitate to reach out if we can help in any way. Happy tracking! Cheers - Emilia from Lucky Orange
The best analytic app for beginners
Comentarios: It’s overall very good especially the free trial helps small businesses a lot who just started
Puntos a favor:
Its easy to use and easy to set up on the shopify store
Puntos en contra:
Sometimes when I want to do the replay the replay video isnt sync and its stuck to one picture not the view of the user
Respuesta de Lucky Orange
hace 3 meses
Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your site and growing your business. We designed Lucky Orange to be easy to use for everyone, regardless of their technical experience and background. Regarding your replay video issues, could you please reply to my last email with more information? This will allow our team to look into your issue and find a resolution. Thanks for leaving us a review, and don't hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange
An easy tool to understand your website performance
Comentarios: Overall, this is a great tool that helps us a lot in measuring the performance of our website.
Puntos a favor:
I like the simplicity of setting it up and the clear visualization of the data.
Puntos en contra:
I didn't like the funnel-building experience, as it has been a bit too complicated for me.
Respuesta de Lucky Orange
hace 9 meses
Thanks for leaving us a review! We love to hear that Lucky Orange has been the tool you need to dive into visitor insights to understand what they are doing and experiencing on your website. Google Analytics is a great tool, but you’re left to connect the analytic “dots” to make sense of your traffic. Lucky Orange paints the entire picture for you instead! Regarding your comments about funnels, I would be more than happy to walk you through our funnels, how to set them up and how to understand the results. Simply reply to my last email to set up a time to meet. I look forward to hearing from you, and thanks again for your review! Cheers - Emilia from Lucky Orange
Great tool
Puntos a favor:
I love that I can watch my customer journeys in real time. It's so helpful for UX design, product development and buyer intent tracking.
Puntos en contra:
I wish I didn't have to pay for it because I'm an early-stage start-up but it's a service worth paying for.
Alternativas consideradas previamente: Google Analytics 360
Razones para cambiar a Lucky Orange: I was recommended Lucky Orange by an E-commerce specifalist
Respuesta de Lucky Orange
hace 2 años
Thank you for your review! We're happy to hear that watching real-time customer journeys has been helpful for your UX design, product development, and buyer intent tracking. Providing you with actionable insights is what we aim for. Thanks again for your review, and happy tracking! Cheers - Bradley from Lucky Orange
Very eye-opening experience
Comentarios: I am glad I have found the product. It had me redo and improve the entire website.
Puntos a favor:
I mainly use customers' purchase behavior and heat maps, which allows to improve and make the website more shopper friendly.
Puntos en contra:
I wish there were tutorials how to analyze all data you get from LO, so you dont need to hire anybody to analiz the data.
Respuesta de Lucky Orange
hace 7 meses
Thanks for leaving us a review! When it comes to improving your website experience, you need more than data points - you need to have access to watch what happens behind the digital curtain. Getting the front row seat to what people experience and do on your website makes all the difference. Regarding the tutorials, we do one better! We provide all our users with a free onboarding experience that helps you understand the visitor behavior data you're accessing and answer any questions you may have. This is an addition to our robust help center (https://help-preview.luckyorange.com/) and blog (https://www.luckyorange.com/blog) that can help you. Please send an email to support@luckyorange.com referencing this review to find the best time in your schedule for your free onboarding tour with one of our experts! We look forward to hearing from you soon, and don’t hesitate to reach out if you need anything in the meantime. Thanks again for your review! Cheers - Bradley from Lucky Orange
Great product!
Puntos a favor:
I've been using LO Classic for many years and not a day's gone by when I haven't referred to the interface. With assistance from their awesome support staff, I've just switched to the new UI which looks like it'll take some getting used to following my long addiction to the old interface.
Puntos en contra:
Not sure yet with respect to the new UI.
Respuesta de Lucky Orange
hace 9 meses
These are words we love to hear, Rick! Thank you for your review and your business over all of the years. Visitor behavior is crucial to making your website the best it can be and then continuing to analyze it for optimization opportunities. We think you’ll love the new UI, and we’re here to support you every step of the way. Please don’t hesitate to reach out if we can be of any assistance! Thanks again for your review, and happy tracking! Cheers - Emilia from Lucky Orange
Beautifully designed and simple to use
Puntos a favor:
The UI is super simple to use and intuitive. Filters offer visibility into the most important aspects of the visitor experience. We've been using Lucky Orange for about a year, and it's been incredibly helpful for understanding our website. The heat maps and recordings provide insights that Google Analytics just can't match. This tool has truly given us a fresh perspective to spot and address those hidden issues.
Puntos en contra:
The only negative is the time it takes to load heat maps and recordings, otherwise its all good.
Respuesta de Lucky Orange
hace 8 meses
These are words we love to hear! Love that you could get that fresh perspective about what people do and experience on your website. Thanks for your review and business over the last year! Thank you for feedback about load time - we've already shared it with our development team. Thanks again, and don't hesitate to reach out if you need anything! Cheers - Bradley from Lucky Orange
Happy Lucky Orange Customer
Comentarios: Overall I really like Lucky Orange and have had a good experience using the product.
Puntos a favor:
It is easy to use and I can quickly see how users are interacting with our pages.
Puntos en contra:
I don't know that I have any cons at the moment. It does what I need it to do.
Respuesta de Lucky Orange
hace 5 meses
These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We appreciate the time you took to write this review, and we're here if you have any questions! Cheers - Emilia from Lucky Orange
Valuable Data
Puntos a favor:
It was easy to implement and the data gives us a feel for how we are doing.
Puntos en contra:
We don't have any real cons that I am aware of.
Respuesta de Lucky Orange
hace 8 meses
We are absolutely delighted to hear that Lucky Orange is providing you with the insights you need to optimize your website and grow your business. We strive to make Lucky Orange easy to install and use. Thanks for taking the time to leave us a review, and we're here if you need anything! Cheers - Jordan from Lucky Orange
An initial assessment of Lucky Orange
Puntos a favor:
In a quick review I found LO to be the most insightful tool to teach me how to optimize my website. Now that I am embarking on a joint project with Google, it is the first place I went to help me track and understand progress.
Puntos en contra:
None, there is more functionality than I know how to use at the moment so heavily dependent on support, who have been great.
Respuesta de Lucky Orange
el año pasado
Thanks for taking the time to leave this review, Peter! I'm excited to hear that you've been able to get so much from Lucky Orange and gaining better insight into what your visitors are experiencing. Lucky Orange has an incredible depth of data depending on what you want to analyze. You can stick with the 30,000 foot view to look at the broader view of your visitor behavior or dive into see the trees with detailed views of specific visitors. I can't wait to see how Lucky Orange helps you grow your business! Thanks again for your review, and we're here if you have any questions! Cheers - Emilia from Lucky Orange
Brilliant!
Puntos a favor:
Excellent support from [sensitive content hidden]. I found him very knowledgeable and proactive in resolving the technical issue.
Puntos en contra:
nothing
Respuesta de Lucky Orange
hace 4 meses
Thank you for leaving us a review, Asad! We love that you've been impressed by both our technology and support. Being able to understand your visitors is invaluable. Thank you for this five-star review! We’re here if you need anything else. Cheers - Jordan from Lucky Orange
Nice Heatmaps & Funnel Stats
Puntos a favor:
The heatmaps are awesome because they show exactly where users are most engaged across desktop, tablet and mobile devices. The funnel completion stats are another highlight—they clearly show where people are dropping off in the process. Overall, Lucky Orange makes it easy to understand and enhance user experience, leading to better conversions.
Puntos en contra:
I think one area with some room for improvement is the scroll screenshots. Sometimes they don’t load correctly and can take a while to generate, which can be a bit inconvenient.
Respuesta de Lucky Orange
hace 7 meses
Thanks for sharing the Lucky Orange love! Heatmaps and conversion funnels offer so much valuable insight to help you improve your website. Getting that front row experience to see how your customers use your website makes all the difference in growing your business! Regarding scroll screenshots, could you please send an email to support@luckyorange.com? We want to research your experience and gather your feedback. Our team values user feedback like yours, and we would appreciate it! Thanks for your review, and we're here if you need anything! Cheers - Jordan from Lucky Orange
Lucky Orange is a "Must Have" reporting element of every website.
Comentarios: Lucky Orange has allowed us to better manage content throughout our website since we know where people click and where people scroll on each page.
Puntos a favor:
The critical features I use are the heat map, click map, and screen recording tools.
Puntos en contra:
I think the thing I like least about Lucky Orange is that they offer a lot of other tools that I don't use or care about which can make navigation around the dashboard a tad bit more complicated, but it's a minor complaint.
Respuesta de Lucky Orange
hace 2 años
We're thrilled to hear that Lucky Orange has enabled you to better manage your website content by providing visibility into click and scroll behavior. Understanding how users interact with your pages is crucial, and we're glad our tool has been a game-changer for you. Thank you for your support! We're here should you need anything. Cheers - Bradley from Lucky Orange
Useful and Helpful
Puntos a favor:
Ability to choose what to review. Heatmaps. Element tracking. Flagging events I want to track more closely.
Puntos en contra:
Not all of my recordings are captured. I've had several instances where something failed and a recording couldn't be captured.
Alternativas consideradas previamente: Mouseflow
Respuesta de Lucky Orange
el año pasado
Kari, thank you for leaving us a review and sharing your feedback. Love to see that visitor behavior has helped to find ways to improve your website. However, we’re concerned about the issues you’ve mentioned about some of your recordings not being captured and would like to investigate it further. When you get the chance, please send an email to support@luckyorange.com referencing this review. We look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange
Thank you
Comentarios: Posijtive to date, insights provided that I am yet to see.
Puntos a favor:
Lucky Orange gives insights that are not to be generated as easily and as quickly elsewhere.
Puntos en contra:
I need to drive the success of the insights ie. it requires my time. The most precious commodity
Respuesta de Lucky Orange
hace 10 meses
Thanks for your review, Miffy! We love that Lucky Orange gives you the insight you need to find ways to make your website and conversions better than ever. I also have good news regarding your comment about the time commitment visitor behavior can take. We hear you! Our users have busy lives, and time is indeed very precious. In response to this, we have just launched a new tool called Discovery. Using Discovery, you can answer pressing questions about your visitors. This includes optimization opportunities such as what people who had a frustrating experience did on your website or what people liked the most about your website. You can find it in app or I would more than happy to give you a personal tour of it. Use this link to find a time that works in your schedule to get your free Discovery tour: https://calendly.com/esmith1214/15min. I look forward to connecting soon! Cheers - Emilia from Lucky Orange
Strong Product, Stronger Support
Puntos a favor:
Team support is excellent. Products perform as advertised. Information is highly assistive in supporting usage of and conversion inside of the web page.
Puntos en contra:
Some pre-built filters and tools are not universally applicable (i.e. many "angry customers" are not actually angry, etc...)
Respuesta de Lucky Orange
el año pasado
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. We love to impress our users with our technology and support. Thank you for your review! We’re here if you need anything else. Cheers - Bradley from Lucky Orange
Very Impressed
Comentarios: Thank you, Jordan, for an extremely helpful and informative session.
Puntos a favor:
Very impressed with the depth of data and analytics offered by LuckyOrange, especially the specific information on who is viewing your website. Looking forward to utilizing more in depth.
Puntos en contra:
Nothing yet. I am still learning how to utilize the platform and haven't found anything I do not like...yet.
Respuesta de Lucky Orange
el año pasado
Thank you for your kind words! We're thrilled to hear that you're impressed with the depth of data and analytics provided by Lucky Orange. We love to impress our users with our technology and support. Thank again for your review, and we're here should you need anything! Cheers - Jordan from Lucky Orange
Love it!
Comentarios: It's great, I would recommend to anyone who needs a heatmapping tool!
Puntos a favor:
I enjoy watching the heatmaps and all the analytics.
Puntos en contra:
Still a new product so some occasional glitches.
Respuesta de Lucky Orange
hace 2 años
Thank you for your positive feedback! We're glad you're enjoying our heatmapping tool and finding value in watching the heatmaps and analytics. We appreciate your recommendation, and we're here should you need anything. Cheers - Bradley from Lucky Orange
