15 años ayudando a las empresas españolas
a elegir el mejor software

¿Qué es Lucky Orange?

Con Lucky Orange, ve más allá de las métricas de vanidad de los análisis web para descubrir el motivo de las acciones que realizan los visitantes en tu sitio. Descubre por qué las personas abandonan instantáneamente páginas específicas y realiza un seguimiento de la participación de los visitantes a partir de campañas utilizando parámetros UTM (módulo de seguimiento Urchin, por sus siglas en inglés). Conoce qué campos de tus formularios web y qué paso del recorrido de compra tienen las mayores tasas de abandono. A través de encuestas y chat, profundiza aún más al preguntar a los visitantes cuáles son sus inconvenientes o qué les impide hacer una compra.

¿Quién usa Lucky Orange?

Se ha asumido el compromiso de prestar servicio a las pequeñas y medianas empresas todo el camino hasta el nivel empresarial y negocios Fortune 500.

Lucky Orange Software - 1
Lucky Orange Software - 2
Lucky Orange Software - 3
Lucky Orange Software - 4
Lucky Orange Software - 5

¿Tienes dudas sobre Lucky Orange? Compara con una alternativa popular

Lucky Orange

Lucky Orange

4,7 (205)
39,00 US$
mes
Versión gratuita
Prueba gratuita
116
8
4,7 (205)
4,6 (205)
4,7 (205)
VS.
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Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
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4,3 (90)
4,0 (90)
4,4 (90)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones de Lucky Orange

Evaluación media

General
4,7
Facilidad de uso
4,7
Atención al cliente
4,7
Funcionalidades
4,6
Relación calidad-precio
4,6

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
76%
4
20%
3
4%
2
1%
Raad
Raad
Marketing Director en Jordania
Usuario de Linkedin verificado
Marketing y publicidad, 11-50 empleados
Ha utilizado el software durante: 6-12 meses
Fuente de la opinión

BEST app to understand why your customers aren't converting

5,0 hace 4 años

Puntos a favor:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Puntos en contra:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Respuesta de Lucky Orange

hace 4 años

These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way. Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into support@luckyorange.com, we can also take you through the steps.

Adriana
Director of Strategy en EE. UU.
Marketing y publicidad, 51-200 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Love Lucky Orange and Hope It Continues To Grow

4,0 hace 3 semanas Nuevo

Puntos a favor:

Very easy to implement. Quick to start collecting data. Heatmapping visuals are clear and higher quality - great for presentations.

Puntos en contra:

It is very difficult to track navigation bars and dropdown menus accurately. This is my biggest issue with the platform!!

Respuesta de Lucky Orange

hace 3 semanas

Thank you for taking the time to leave us a review and share the Lucky Orange love! Great that you’ve found Lucky Orange easy to use starting with installation and continuing to visitor insights. Visitor behavior is an invaluable tool that helps you find what's stopping someone from converted. As you mention, the easy-to-understand visuals allows anyone - even those without a technical background - to understand what’s going on behind the digital curtain. Regarding the difficulty you experienced in viewing data for navigation bars and dropdowns, could you please send an email to support@luckyorange.com to allow our team to investigate what you’ve experienced? Lucky Orange is designed to be dynamic, and you should be able to get access to the data for these dynamic features. Once we receive your email, our team will work on finding a resolution. Once again, thanks for your review, and we look forward to hearing from you soon! Cheers - Bradley from Lucky Orange

Wayne
President/CEO en EE. UU.
Comercio minorista, Trabajador autónomo
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Legacy Lucky Orange was so much better - Hate the new LO

2,0 hace 12 meses

Comentarios: For the most part customer service is what has kept me here. If there was another option for Visitor monitoring, recording, and analytics I would switch to a competitor in a heartbeat.

Puntos a favor:

Been with Lucky Orange for over 10 years for the most part it works for other people. Customer Service has always been there if we need anything.

Puntos en contra:

When they upgraded we lost the real time visitor monitoring where we could interact with our customers. The recording helps but does start until a few seconds after the customer arrives on our website. The real time doesn't work, there is such a delay in live visitor tracking/monitoring that by the time they show up on the visitors screen on LO they are gone so it is too late to communicate with the customer while they are shopping on the website.

Respuesta de Lucky Orange

hace 12 meses

Wayne, thank you for your feedback and your business over the past decade. We understand your frustrations and hear your concerns. One reason you may not be seeing some visitors in our real-time monitoring is due to our code loading asynchronously after your website loads for the visitor so it doesn't slow down your website. This is a benefit in terms of not impacting your site speed ratings, but it does mean visitors who come to your site and quickly leave won't be tracked. At your earliest convenience, please respond to our latest email chain. We truly value and appreciate your loyalty over all these years and want to help improve your experience. I look forward to hearing from you soon - Bradley with Lucky Orange

Usuario verificado
Usuario de Linkedin verificado
Software informático, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la opinión

An easy tool to understand your website performance

5,0 hace 2 meses

Comentarios: Overall, this is a great tool that helps us a lot in measuring the performance of our website.

Puntos a favor:

I like the simplicity of setting it up and the clear visualization of the data.

Puntos en contra:

I didn't like the funnel-building experience, as it has been a bit too complicated for me.

Respuesta de Lucky Orange

hace 2 meses

Thanks for leaving us a review! We love to hear that Lucky Orange has been the tool you need to dive into visitor insights to understand what they are doing and experiencing on your website. Google Analytics is a great tool, but you’re left to connect the analytic “dots” to make sense of your traffic. Lucky Orange paints the entire picture for you instead! Regarding your comments about funnels, I would be more than happy to walk you through our funnels, how to set them up and how to understand the results. Simply reply to my last email to set up a time to meet. I look forward to hearing from you, and thanks again for your review! Cheers - Emilia from Lucky Orange

Rick
CEO en EE. UU.
Dispositivos médicos, 2-10 empleados
Ha utilizado el software durante: Más de dos años
Fuente de la opinión

Great product!

5,0 hace 2 meses Nuevo

Puntos a favor:

I've been using LO Classic for many years and not a day's gone by when I haven't referred to the interface. With assistance from their awesome support staff, I've just switched to the new UI which looks like it'll take some getting used to following my long addiction to the old interface.

Puntos en contra:

Not sure yet with respect to the new UI.

Respuesta de Lucky Orange

hace 2 meses

These are words we love to hear, Rick! Thank you for your review and your business over all of the years. Visitor behavior is crucial to making your website the best it can be and then continuing to analyze it for optimization opportunities. We think you’ll love the new UI, and we’re here to support you every step of the way. Please don’t hesitate to reach out if we can be of any assistance! Thanks again for your review, and happy tracking! Cheers - Emilia from Lucky Orange