--- description: ¿Qué piensan los usuarios de Refract? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Refract. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Refract - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Software de coaching comercial](/directory/31333/sales-coaching/software) > [Refract](/software/151148/refract) # Refract Canonical: https://www.capterra.es/software/151148/refract Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.es/software/151148/refract?page=2) > Plataforma de capacitación de ventas: faculta a la gestión de ventas para identificar e inmediatamente mejorar errores costosos y oportunidades perdidas. > > Veredicto: 24 usuarios lo han valorado con **4.4/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Refract? Empoderando la gestión de ventas para identificar e inmediatamente mejorar errores costosos, errores y oportunidades perdidas que sus equipos de ventas hacen cada día. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.4/5** | 24 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funcionalidades | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Refract - **Ubicación**: Newcastle Upon Tyne, RU - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: 50,00 US$ - **Modelo de precios**: (Prueba gratuita) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Canadá, Estados Unidos, Irlanda, Nueva Zelanda, Reino Unido ## Funcionalidades - Acciones activadas por evento - Biblioteca de contenidos - CRM - Gestión de evaluaciones - Gestión de la formación - Gestión de listas de llamada - Gestión del rendimiento - Goal Setting/Tracking - Grabación - Grabación de llamadas - Herramientas de colaboración - Inteligencia conversacional - Métricas de rendimiento - Transcripción de llamadas - Transferencia de archivos ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de coaching comercial](https://www.capterra.es/directory/31333/sales-coaching/software) ## Categorías relacionadas - [Software de coaching comercial](https://www.capterra.es/directory/31333/sales-coaching/software) - [Programas para grabar llamadas](https://www.capterra.es/directory/30533/call-recording/software) - [Software de gestión de ventas internas](https://www.capterra.es/directory/30680/inside-sales/software) - [Software para pronóstico de ventas](https://www.capterra.es/directory/30930/sales-forecasting/software) - [Software de ventas y marketing](https://www.capterra.es/directory/30798/sales-enablement/software) ## Alternativas 1. [Gong.io](https://www.capterra.es/software/157969/gong-io) — 4.8/5 (560 reviews) 2. [Clari Copilot](https://www.capterra.es/software/194117/wingman) — 4.7/5 (313 reviews) 3. [Outreach](https://www.capterra.es/software/159318/outreach) — 4.4/5 (308 reviews) 4. [SalesLoft](https://www.capterra.es/software/157977/salesloft) — 4.3/5 (231 reviews) 5. [Chorus](https://www.capterra.es/software/157972/chorus) — 4.5/5 (67 reviews) ## Opiniones ### "Undeniable value on par with big competitors, for a fraction of the cost" — 5.0/5 > **Dan** | *1 de diciembre de 2020* | Automoción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Has much of the features of far more expensive competitors in this space that cost upwards of $20k-$30k. Support team is amazing - helpful - responsive - innovative. Helps me get team using it. Product continues to improve. Above all though, allowed us to create process \& score people on their ability to work it when it comes to sales \& success team conversations. > > **Desventajas**: Interface is a bit clunky, some of the integrations need improvement - but i see those as areas to improve with the "nice to have" areas. the "need to have" which is the core of the product has always been smooth sailing \& effective. > > Fantastic. Great sales approach, well-priced product, gives 80% of the value of bigger competitors at 25% of the cost. \[SENSITIVE CONTENT HIDDEN\] \& the entire team are great. ----- ### "A Coaching Platform for both Companies or Trainers'" — 5.0/5 > **Neil** | *20 de diciembre de 2020* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Analytics, Scenario Challenges, On-Boarding, Content Uploads > > **Desventajas**: UI could do with some updating, and can sometimes lag in Google Chrome as it's web-based, but not too taxing > > The company and knowledge of the Sales Enablement Market is what really sets them apart from other vendors. From Sales to Customer Success, they really take the time to help you optimise your own business, and help on every step of the way. ----- ### "Incredible support, needs a bit more time to bake." — 3.0/5 > **Aaron** | *24 de septiembre de 2018* | Administración educativa | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: The team and product are fantastic, it's the learning curve which gets ya. Once you climb, functionality makes sense and you start to realize the leverage Refract promises. Features I really like include: - Full transcripts of calls - Rep/Prospect time allocation - Time based notes (comment on a specific section of the call) > > **Desventajas**: As with any startup, the roadmap is changing. Features you'd like can take weeks or months but Support does a fantastic job bridging the gap. Shout out to CSR for her help\! Areas of improvement include: - Search, the taxonomies could use an update to make finding things faster - Improved pricing, would ideally like a viewer and editor license. - Folders, I'd like improved storing of content based on specific use cases: Research, monitoring, training > > Our business case has changed over our time with refract. Originally I was looking for training and onboarding assistance. Now it is monitoring. I really like the feature set but now look to integrations to be able to monitor from 1 place. ----- ### "A tool to guarantee transformation on sales calls" — 5.0/5 > **Audrey** | *8 de diciembre de 2020* | Administración educativa | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The software makes a trainers job like mine really effective and easier. It allows the learner to hear and see first hand what they are great at and equally what needs to improve and how. The extra features that highlights the % of time a learner speaks compared to the amount of time their prospect or customer speaks is absolutely a game changer. What's unique is the software's ability to stop a call and put 'notes / tags' on key points is truly in a league of its own. Most learners I know haven't got the patience to sit listening to a call from start to finish. This function allows them to get what they need to know very quickly and then apply what they've learned. Using this software enables me to accelerate learning QUICKLY. > > **Desventajas**: Nothing. Totally happy with it. Just wish I'd found it earlier\! > > My experience with Refract has been superb. The customer service is excellent, nothing is too much trouble. In the early days I'd be contacting them more often than I care to admit while I got used to the platform, which on reflection I realise now was more about me not taking time out to test it. The platform is brilliant and easy to use. I'm updated regularly on new features etc, which all help me offer much more to my clients and enables me to stand out from the crowd. Must say a big thank you to \[SENSITIVE CONTENT HIDDEN\] my customer account manager who is FABULOUS :) ----- ### "Great Product... Great People" — 4.0/5 > **John** | *24 de septiembre de 2018* | Software informático | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Ease of use, the platform is simply constructed to ensure that uptake from users is fast and easy to manage. > > **Desventajas**: Initially the insights supplied by the platform looked incredible, but access to the underpinning data was an issue. This is not really a "con" though as the team very quickly worked to provide a work around to the issue. > > The team at Refract are their biggest advantage, open, honest and always very willing to help. An example of an organisation where the team give a truly competitive advantage. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.capterra.es/software/151148/refract?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/151148/refract) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados