15 años ayudando a las empresas españolas
a elegir el mejor software

¿Qué es Crisp?

Crea tu plataforma multicanal de clientes a través de Crisp y comienza a comunicarte con tus clientes sin problemas.
Con la bandeja de entrada de equipos, Crisp te permite chatear con tus clientes y simplificar las cosas para las empresas ocupadas.
A través de una amplia gama de características, se simplifica la forma en la que ayudas a tus clientes a alcanzar sus objetivos mediante la automatización de muchas cosas.

¿Quién usa Crisp?

Más de 100 000 empresas están utilizando Crisp para hablar con sus clientes, aumentar la conversión y la satisfacción del cliente.

Crisp Software - 1
Crisp Software - 2
Crisp Software - 3
Crisp Software - 4
Crisp Software - 5

¿Tienes dudas sobre Crisp? Compara con una alternativa popular

Crisp

Crisp

4,5 (98)
25,00 US$
mes
Versión gratuita
Prueba gratuita
80
24
4,6 (98)
4,4 (98)
4,4 (98)
VS.
Precio inicial
Opciones de precios
Funcionalidades
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
15,00 US$
mes
Versión gratuita
Prueba gratuita
116
85
4,5 (3.257)
4,4 (3.257)
4,5 (3.257)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones de Crisp

Evaluación media

General
4,5
Facilidad de uso
4,6
Atención al cliente
4,4
Funcionalidades
4,4
Relación calidad-precio
4,4

Opiniones por tamaño de empresa (empleados)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontrar opiniones por puntuación

5
65%
4
27%
3
5%
1
3%
Katherine
Katherine
Administrator en EE. UU.
Usuario de Linkedin verificado
Redacción y edición, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Amazing Customer Service and a Great Chat App

5,0 hace 4 años

Comentarios: Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!

Puntos a favor:

They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

Puntos en contra:

The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

Respuesta de Crisp

hace 4 años

Thank you very much for that nice feedback !

Daniel
Technical Support Director en Canadá
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Alternativas consideradas previamente:

Good solid website chat app

4,0 hace 4 años

Comentarios: We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites. We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message. With the smartphone apps, we can reply to chats even when we are away from our desks. We also have a robust helpdesk, which is part of the Unlimited plan.

Puntos a favor:

Simple but very powerful. It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you. The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue. The built in helpdesk is great. The bot, while still a little bit buggy for more complicated things, is immensely helpful.

Puntos en contra:

We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours. I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond. I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine. The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

Respuesta de Crisp

hace 4 años

Thank you for your nice review :)

Martin
COO en EE. UU.
Comercio minorista, 501-1.000 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Fraud for the user

1,0 hace 4 años

Comentarios: We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will.

Puntos a favor:

The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year.

Puntos en contra:

Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews.

Respuesta de Crisp

hace 4 años

Hey there, I can understand how frustrated you can be regarding the absence of your desired feature. It's not a reason to degrade our image. Our software works really properly and all the other reviews are here to prove it. The support has never defrauded you, we delayed the released of your feature that may come someday. We never forced you to stay with our product (that you've been using for more than a year). Sorry that you feel disappointed. Regards, Crisp team

Arnaud
Co-Founder en Francia
Seguridad informática y de redes, 2-10 empleados
Ha utilizado el software durante: Más de un año
Fuente de la reseña

Crisp is THE best software to boost customer satisfaction

5,0 hace 3 meses

Comentarios: Overall, I'd say Crisp is the way to go if you're an early-stage startup or SMB. You'll have the quality of an enterprise product for a fraction of the price. The team is also exceptional, this is what makes the difference.

Puntos a favor:

What I like the most about Crisp is that in 1 single platform, you can have a strong live-chat software and a helpdesk software that is easy to use. The team is very responsive and always pushing update. The platform is very stable and I never see major bugs in more than 2 years now.

Puntos en contra:

At first it was the UI/UX of the live chat that was getting older but they nailed the updates on that. They pretty much have everything we need so it's hard to find weak spots on that one!

Simon
Director en Guernesey
Aprendizaje en línea, Trabajador autónomo
Ha utilizado el software durante: 1-5 meses
Fuente de la reseña

Alternativas consideradas previamente:

Really great product

5,0 hace 3 años

Comentarios: I am using Crisp for all customer support and queries via website chat and incoming emails. I am also using the Helpdesk for my knowledge base. I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far. Those others have their place but for myself, as a small company Crisp is really outstanding in what it does. It is also less than half the cost. The automated bot is fairly easy to configure and a more advanced automated bot with workflow is also available. I am on the most expensive "unlimited" plan and find it very good value for money.

Puntos a favor:

Very easy to use and friendly user interface. Much more intuitive to configure compared to others.

Puntos en contra:

It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline. I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice.