--- description: ¿Qué piensan los usuarios de Crisp? Lee las opiniones y opiniones verificadas, descubre sus características y el nivel de usabilidad, consulta los precios y conoce las ventajas y desventajas de Crisp. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Crisp - Opiniones, precios y características - Capterra España 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en vivo](/directory/30797/live-chat/software) > [Crisp](/software/151292/crisp) # Crisp Canonical: https://www.capterra.es/software/151292/crisp Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.es/software/151292/crisp?page=2) > Tu plataforma todo en uno para una comunicación multicanal. > > Veredicto: 148 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### ¿Quién usa Crisp? Más de 100 000 empresas están utilizando Crisp para hablar con sus clientes, aumentar la conversión y la satisfacción del cliente. ## Estadísticas y valoraciones rápidas | Métrica | Valoración | Detalles | | **En general** | **4.6/5** | 148 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funcionalidades | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Crisp - **Ubicación**: Nantes, Francia - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: 45,00 US$ - **Modelo de precios**: (versión gratuita disponible) (Prueba gratuita) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200 - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, danés, español, finés, francés, húngaro, inglés, italiano, japonés, neerlandés, polaco, portugués, rumano, ruso, turco - **Países disponibles**: Albania, Alemania, Andorra, Arabia Saudí, Argentina, Armenia, Australia, Austria, Bolivia, Brasil, Bulgaria, Bélgica, Camboya, Canadá, Catar, Chequia, Chile, Colombia, Corea del Sur, Croacia y 66 más ## Funcionalidades - Acceso móvil - Alerts/Escalation - Archivos de audio y vídeo bidireccionales - Asistencia al cliente - Automatización de marketing - Autoresponders - Bandejas de entrada compartidas - Base de datos de clientes - CRM - Chat de vídeo - Chat en tiempo real - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo - Chat y mensajería - Chatbot - Colaboración entre varios usuarios - Comunicación multicanal - Control/acceso remoto - Creación de informes/análisis - Creación de marca personalizable - Cualificación de leads - Distribución de clientes potenciales - Encuestas y comentarios - Enrutamiento automatizado - Formulario sin conexión - Geosegmentación - Gestión de SLA (Service Level Agreement) - Gestión de comentarios - Gestión de contactos - Gestión de modelos - Gestión del conocimiento - Herramientas de colaboración - Historial de transcripciones/chat - IA y aprendizaje automático - Macros y modelos de respuestas - Personalización - Portal de autoservicio - Priorización - Procesamiento de lenguaje natural - Real-Time Monitoring - Recopilación de datos multicanal - Respuestas automáticas - Segmentación por público - Seguimiento de interacciones - Transferencias/enrutamiento - Traspaso a agente - Uso compartido de la pantalla - Varios idiomas - Videoconferencia … y 7 características más ## Integraciones (en total: 29) - Adobe Commerce - Aircall - HubSpot CRM - Instagram - JIRA Service Management - Jira - Joomla - Klaviyo - Linear - Make - Pipedrive - PrestaShop - Ringover - Salesforce Platform - Segment … y 14 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de chat en vivo](https://www.capterra.es/directory/30797/live-chat/software) ## Categorías relacionadas - [Software de chat en vivo](https://www.capterra.es/directory/30797/live-chat/software) - [Soluciones para comunicaciones unificadas](https://www.capterra.es/directory/31035/unified-communications/software) - [Software de gestión de correo electrónico](https://www.capterra.es/directory/30553/email-management/software) - [Software de gestión de comunicaciones con los clientes](https://www.capterra.es/directory/31002/customer-communications-management/software) - [Software de base de conocimientos](https://www.capterra.es/directory/32454/knowledge-base/software) ## Alternativas 1. [LiveAgent](https://www.capterra.es/software/102188/liveagent) — 4.7/5 (1789 reviews) 2. [WhatsApp](https://www.capterra.es/software/180345/whatsapp) — 4.7/5 (16475 reviews) 3. [Slack](https://www.capterra.es/software/135003/slack) — 4.7/5 (24221 reviews) 4. [Tidio](https://www.capterra.es/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [LiveChat](https://www.capterra.es/software/62194/livechat) — 4.6/5 (1728 reviews) ## Opiniones ### "Best Customer support agent - \[sensitive content hidden\]" — 5.0/5 > **Emilija** | *10 de abril de 2025* | Comercio mayorista | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: It has improvements that are necessary for your CRM to grow. > > **Desventajas**: I believe you need to explain the HelpDesk articles in a way that is more understandable for people who don't have tech knowledge. > > I am writing to express my sincere gratitude for the exceptional support I received from \[sensitive content hidden\] in your support team. I required assistance in developing a bot tailored to our specific needs, and \[sensitive content hidden\]'s guidance throughout the process has been invaluable. He patiently explained every aspect, ensuring I fully understood each step. Thanks to \[sensitive content hidden\]'s assistance, I have had an overwhelmingly positive experience with Crisp. He consistently demonstrated kindness and thoroughness in addressing and clarifying all of my inquiries. Thank you, \[sensitive content hidden\], for your outstanding support\! Your expertise and dedication are truly commendable, and I believe you possess the qualities to excel in a leadership role. ----- ### "Great Product" — 5.0/5 > **Simon** | *25 de marzo de 2024* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes. > > **Desventajas**: The language detection of the live translation is not always perfect but you can change it manually so no big deal. > > We have a great experience with Crisp. The tool is awesome, the support team very reactive if you need anything. What more can we ask for? ----- ### "Winning tool - Crisp.chat" — 5.0/5 > **Leandi** | *30 de marzo de 2026* | Ocio, viajes y turismo | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely. They are quick to action bugs and their support is fantastic when any issues are raised. As with any other tool, it's a learning curve but the Crisp team has made this so easy to go from old school tree-branch methods and a bunch of if statements to bring in AI and handle these scenarios seemlessly. It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents. > > **Desventajas**: Cons we faced: 1. The search function can't identify exact matches yet, so if you're looking to search for an order ID or a specific string of text, it either won't find it, or it will bring back what it might be. \*Search doesn't work perfectly yet but we know the team is working on this. 2. There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client) VS outbound (that we created). 3. Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report) This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings. For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires. The downside to this is that we don't match the Crisp analytics because the underlying goals are different. Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap. > > Overall great and highly recommend this to anyone looking for an omnichannel solution where AI will most certainly bring relief to your team where high volume queries are things a system can handle without agent involvement since the data sits in your backend system. Crisp team is innovative, creative, and their support is wonderful. ----- ### "helpdesk wouldn't approve my domain - thinks its a fake website" — 1.0/5 > **Faizan** | *28 de octubre de 2022* | Construcción | Valoración de la recomendación: 0.0/10 > > **Desventajas**: crap customer service, what an embarassment. after spending £99 \[SENSITIVE CONTENT\] from crisp tells me the document of registration that was issued to me by the government is fake and then he blocks me. ----- ### "Thankful for free tier" — 5.0/5 > **Mahesh** | *8 de junio de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Free version truly helping early stage product launches. We use it for chat on our website. Its amazing. > > **Desventajas**: Nothing as such that I can add as dislike, maybe they can enable file support in free version. All the best Crisp. > > Amazing experience overall, have been using their chat tool for such a long time. We are planning to go for paid plan soon. ----- Página: 1 de 7\ Siguiente: [Página siguiente](https://www.capterra.es/software/151292/crisp?page=2) ## Enlaces - [Ver en Capterra](https://www.capterra.es/software/151292/crisp) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Datos estructurados