¿Quién usa Crisp?

Más de 100 000 empresas están utilizando Crisp para hablar con sus clientes, aumentar la conversión y la satisfacción del cliente.

¿Qué es Crisp?

Crea tu plataforma multicanal de clientes a través de Crisp y comienza a comunicarte con tus clientes sin problemas.
Con la bandeja de entrada de equipos, Crisp te permite chatear con tus clientes y simplificar las cosas para las empresas ocupadas.
A través de una amplia gama de características, se simplifica la forma en la que ayudas a tus clientes a alcanzar sus objetivos mediante la automatización de muchas cosas.

Información sobre Crisp

Crisp

https://crisp.chat/en

Fundada en 2015

Resumen de precios de Crisp

Crisp dispone de una versión gratuita y ofrece una prueba gratis. La versión de pago de Crisp está disponible a partir de 25,00 US$/mes.

Precio inicial

25,00 US$/mes
Ver precios

Versión gratuita

Prueba gratis

Implementación

Instalado: Mac

En la nube, SaaS, web

Instalado: Windows

Móvil: nativo de iOS

Móvil: nativo de Android

Formación

En directo en línea

Seminarios web

Documentación

Asistencia

En horario ininterrumpido (atiende un representante)

Horas laborables

En línea

Funciones de Crisp

Herramientas de marketing conversacional
Automatización de email
Chat de vídeo
Chatbot
Comunicación multicanal
Cualificación de leads
Distribución de clientes potenciales
Mensajería móvil
Mensajes en grupo
Programación de citas
Recomendaciones de productos
Segmentación de audiencia
Traspaso a agente
Chat proactivo
Creación de marca personalizable
Formulario sin conexión
Geofocalización
Integración de terceros
Respuestas prediseñadas
Seguimiento de visitantes de la web
Transferencias/enrutamiento
Uso compartido de la pantalla
Alertas y alzada
Almacenamiento de documentos
Chat en tiempo real
Comunicación multicanal
Creación de marca personalizable
Enrutamiento automatizado
Gestión de SLA (Service Level Agreement)
Gestión de la base de conocimiento
Gestión de recursos informáticos
Gestión de tickets
Integración de correo electrónico
Portal de autoservicio
Seguimiento de interacciones
Supervisión de redes

Opiniones de Crisp

Mostrando 5 de 55 opiniones

General
4,5/5
Facilidad de uso
4,5/5
Atención al cliente
4,5/5
Funcionalidades
4,5/5
Relación calidad-precio
4,6/5
Katherine K.
Administrator
Redacción y edición, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    5/5
  • Facilidad de uso
    4/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 13/2/2020

"Amazing Customer Service and a Great Chat App"

Comentarios: Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!

Puntos a favor: They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

Contras: The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

Respuesta de proveedores

por Crisp el 14/2/2020

Thank you very much for that nice feedback !

  • Fuente de la reseña 
  • Publicado el 13/2/2020
Daniel S.
Technical Support Director
Software informático, 2-10 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    4/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    4/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    9/10
  • Fuente de la reseña 
  • Publicado el 1/10/2019

"Good solid website chat app"

Comentarios: We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites. We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message. With the smartphone apps, we can reply to chats even when we are away from our desks. We also have a robust helpdesk, which is part of the Unlimited plan.

Puntos a favor: Simple but very powerful.
It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you.
The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue.
The built in helpdesk is great.
The bot, while still a little bit buggy for more complicated things, is immensely helpful.

Contras: We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours.
I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond.
I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine.
The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

Respuesta de proveedores

por Crisp el 14/10/2019

Thank you for your nice review :)

  • Fuente de la reseña 
  • Publicado el 1/10/2019
Martin A.
COO
Comercio minorista, 501-1000 empleados
Ha utilizado el software durante: Más de un año
  • Valoración global
    1/5
  • Facilidad de uso
    1/5
  • Funcionalidades
    1/5
  • Asistencia técnica
    1/5
  • Relación calidad-precio
    1/5
  • Probabilidad de recomendación
    0/10
  • Fuente de la reseña 
  • Publicado el 1/10/2019

"Fraud for the user"

Comentarios: We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will.

Puntos a favor: The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year.

Contras: Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews.

Respuesta de proveedores

por Crisp el 23/10/2019

Hey there,
I can understand how frustrated you can be regarding the absence of your desired feature. It's not a reason to degrade our image. Our software works really properly and all the other reviews are here to prove it.
The support has never defrauded you, we delayed the released of your feature that may come someday. We never forced you to stay with our product (that you've been using for more than a year).
Sorry that you feel disappointed.
Regards,
Crisp team

  • Fuente de la reseña 
  • Publicado el 1/10/2019
Brad K.
President
Tecnología y servicios de la información, 2-10 empleados
Ha utilizado el software durante: 1-5 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 15/10/2016

"Tried them all, Crisp is the winner by far! Here's why..."

Comentarios: I've used live support applications for years and during that time, I've tested all the major platforms and some most people have never heard of. In general, I'm opposed to the idea of SAAS. I prefer to buy a script that runs on my own server. It's not just because of monthly fees, it's mainly because I like to have total control over the application and be able to hack the code to make it work exactly how I want. Since Crisp is a SAAS product, I was biased against it, but since it was free, I decided to try it anyway. Within a month, I ended up buying a monthly subscription to their Pro plan. There are so many reasons why Crisp is superior to every other solution I've tested. It runs on all my devices, which is hugely important to me. Also, due to its extensive API, I can effectively hack the code and make it do whatever I want. Another important feature is that Crisp is like Intercom in that it seamlessly transitions between live chat and email. So if a customer leaves your site, you can continue the conversation with him via email, without having to do anything different. When you send messages, they're automatically emailed to the customer and his replies show up in your Crisp conversation. Unified messaging is a huge deal and Crisp is planning to add more channels such as SMS, etc... There's a lot more I could say about various features, but overall, I just love the elegance of Crisp. Unlike conventional live support apps, which display your chats in separate windows that are closed when the session ends, Crisp makes no distinction between open and closed conversations. Everything is in one Window, like how the Apple iMessage UI works. When a customer sends you a message, his conversation moves to the top of the list. This allows you to move through the list quickly and efficiently, responding to each conversation without having to open/close windows or tabs. It's like text messaging. Conversations are fluid and ongoing and don't interrupt your workflow. It's hard to overstate how much more efficient this is. You really need to try it yourself to fully understand the benefit of this workflow.

Puntos a favor: * Seamless transition between live chat and email
* Beautiful UI design
* Highly efficient workflow
* Extensive API
* Apps available on all platforms

Contras: I wish the MacOS desktop app was a real native app, rather than a wrapper around the web UI.

Respuesta de proveedores

por Crisp el 15/10/2016

We really hope to have a native OS X version as well :)

  • Fuente de la reseña 
  • Publicado el 15/10/2016
Viktor N.
CEO
Marketing y publicidad, 2-10 empleados
Ha utilizado el software durante: 6-12 meses
  • Valoración global
    5/5
  • Facilidad de uso
    5/5
  • Funcionalidades
    5/5
  • Asistencia técnica
    5/5
  • Relación calidad-precio
    5/5
  • Probabilidad de recomendación
    10/10
  • Fuente de la reseña 
  • Publicado el 1/5/2019

"Great live chat system, even better help docs"

Comentarios: Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy.

Puntos a favor: Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website.

Contras: My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed.

Respuesta de proveedores

por Crisp el 2/5/2019

Thank you for this nice review :) We will try to improve the feature you are talking about !

  • Fuente de la reseña 
  • Publicado el 1/5/2019