AzureDesk

AzureDesk

4.5 / 5 33 reseñas

¿Quién utiliza este software?

All businesses


Valoración media

33 reseñas
  • 4.5 / 5
    En general
  • 5 / 5
    Facilidad de uso
  • 5 / 5
    Atención al cliente
  • 4 / 5
    Características
  • 5 / 5
    Relación calidad-precio

Detalles del producto

  • Precio de partida
    $12/mes
  • Pricing Details
    Priced by # of agents billed annually or monthly.
  • Versión gratuita
  • Implementación
    Instalado: Mac
    Cloud, SaaS, Web
    Instalado: Windows
    Móvil: nativo de iOS
    Móvil: nativo de Android
  • Formación
    En persona
    En directo en línea
    Seminarios web
    Documentación
  • Asistencia
    Todos los días a cualquier hora (atiende un representante)
    Horas laborables
    En línea

Datos del proveedor

  • AzureDesk
  • http://www.azuredesk.co/
  • Fundada en 2014

Información sobre este software

AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules


AzureDesk Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • IT Asset Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Remote Access/Control
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Workflow Configuration
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • CMDB
  • Change Management
  • IT Asset Management
  • Incident Management
  • Knowledge Base
  • Mobile Access
  • Procurement Management
  • Remote Control
  • SLA Management
  • Self Service Portal

Últimas reseñas disponibles sobre AzureDesk

Traducción realizada automáticamente. Mostrar la reseña original

AzureDesk is a software that highlights by its simplicity of use.

4/5
En general
5 / 5
Facilidad de uso
4 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Puntos a favor: AzureDesk is a software that highlights by its simplicity of use.
After you register, you can start using the product with all its features for only a small fee per agent at month.
The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it.
They have also Support for HTML signatures! A very interesting feature that no others helpdesk software have out there.
We are really happy with this product after several months of use, it has helped us to organize our support requests and give more control over thems.
Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.

Puntos en contra: Nothing, I like all features of this product including: simplicity of use, small fee per agent at month.

Traducción realizada automáticamente. Mostrar la reseña original

Awesome Customer Support Software

5/5
En general
5 / 5
Facilidad de uso
5 / 5
Características y funcionalidad
5 / 5
Asistencia al cliente
5 / 5
Relación calidad-precio

Comentarios: AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great! AzureDesk.co is an end-to-end customer support engine for rapidly growing companies. The system contains a variety of reporting features that help administrators make key business solutions.

Puntos a favor: We never knew the importance of IT help desk software until we got one, and got the right one. We chose Azure desk and it has never disappointed us.

Puntos en contra: We have education management software. we are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors. Using Azure desk my problems are solved quickly.